My Bluetooth connection is sometimes disconnected or my audio quality is poor. What should I do for this?

Last Update date : Oct 06. 2020

If the Bluetooth device that you want to connect to is not scanned or there are connection problems or performance malfunctions, try the following:

• Ensure that the device you wish to connect to is ready to be scanned or connected to.

• Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

• On your device, launch the Settings app, tap Connections, and then tap the Bluetooth switch to re-activate it.

• On your device, launch the Settings app, tap General management → Reset → Reset network settings → Reset settings → Reset to network settings. Note that you may lose registered information when performing the reset.

• If you use Bluetooth, the device may be affected by electronic interference from other devices. Avoid using the device near other devices that transmit radio waves.

• Based on the new form factor of your Samsung foldable device, you might cover the entire folded device with your hands and this can affect wireless communication such as Bluetooth or Wi-Fi connection. If the tips above do not solve the problem, please contact an authorized Samsung Service Center with your device.

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