Self Diagnosis options on your Samsung TV and Smart Monitor
Last Update date : 2024-03-31
Samsung TVs and Smart Monitors have several new Self Diagnosis tools built-in that can help you solve a variety of problems you may be experiencing. These include issues with your power, software, remote control, HDMI-CEC, Wi-Fi, Bluetooth, IoT module, microphone, accelerator sensor, and light sensor.
Note: Supported on 2022 and later model Samsung TVs and Smart Monitors.
Self Diagnosis information
![A Samsung Smart TV is displaying the Self Diagnosis menu screen]()
Before running the Self Diagnosis tests on your Samsung TV or Smart Monitor, please review the following information:
- Some tests will require you to follow the on-screen instructions.
- Successfully completed tests will display a green check mark on their icon if no issues have been found. However, if an issue is found, the icon will display a red exclamation point instead.
- If an issue is found, you may be prompted to contact a Samsung Call Center with your TV’s model code, software version, and serial number. Please make sure this information is handy when contacting Samsung for support.
Run a Self Diagnosis test
![Self Diagnosis menu screen]()
The following Self Diagnosis tests are available on your Samsung TV and Smart Monitor.
1
Navigate to and open Settings > All Settings > Support > Device Care.
![Support menu screen]()
2
Select Self Diagnosis.
![Device care menu screen]()
- Power: Check the power history and related information.
- SW Version Information: View the current software version and the latest firmware update progress. You can select Update Now to update to the latest available version.
- Video Test: Check the screen for any issues, and use the on-screen instructions to complete the test. This will help you to determine if there are any issues with the video quality.
- Picture Test: Check the screen for any issues, and use the on-screen instructions to complete the test. This will help you to determine if there are any issues with the picture quality.
- Sound Test: Listen to the sound to check for issues, then follow the on-screen instructions to complete the test. This will help you to determine if there are any issues with the sound quality.
- Remote Control: This test inspects the physical keys of the remote control for any malfunctions. If a failure occurs, the remote control will display the keys that did not receive the correct input.
- HDMI Troubleshooting: Check whether the HDMI cable is properly connected to the HDMI port. You will need to select the HDMI port you wish to test.
- HDMI Signal: Check the signal, signal history, and connection of an external device.
- HDMI-CEC Check: Check for HDMI CEC lines that are operating abnormally, as this may affect the operation between the TV and other devices, such as sound bars.
- Smart Hub Connection Test: Check the Smart Hub connection.
- Wi-Fi: Scan for available Wi-Fi access points.
- Bluetooth: Check the status of the Bluetooth module.
- IoT Module: Check the status of the IoT module.
- Accelerator Sensor: Check the status of the Accelerometer Sensor.
- Light Sensor: Check the status of the Light Sensor.
- Mic Test: Check the status of the microphone module.
- Broadcast Signal: Check the current broadcast signal.
- Reset Smart Hub: Follow the on-screen instructions to perform a Smart Hub factory reset, which will reset all settings, downloaded apps, and accounts. You will need to enter your PIN (0000 is the default PIN) to complete the reset.
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