Be Bold.
Stay protected.

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Genuine parts,
certified service

Samsung certified technicians will fix your device using genuine parts.

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.1

Affordable Galaxy Protection

Choose between a 12, 24 or NEW month-to-month coverage term.2

Plus:

Loss or Theft

 Make up to two replacement requests in any rolling 12-month period.3

Unlimited service requests 

due to accidental damage, mechanical malfunction/electrical breakdown, including battery failure.4

Fast repair services

Get your device repaired quickly with Same-Day Walk-In Repair Service or Mail-In Repair Service.

Battery replacement

We’ll replace your battery if it fails. 5

Select your device to find out your coverage details6,7,8

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Samsung Care+

Terms & Conditions

Insurance Policy (applicable to AB, BC, MB, NB, QC & SK)

Terms & Conditions - Laptop

Insurance Policy - Laptop (applicable to AB, BC, MB, NB, QC & SK)

Samsung Care+ Premium

Terms & Conditions

Insurance Policy (applicable to AB, BC, MB, NB, QC & SK)

Privacy policy

View Privacy policy

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now

Buy within 60 days of your purchase (within 30 days of purchase for residents of Quebec)

For residents of Canada (excluding Quebec), you can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. For residents of Quebec, you can buy Samsung Care+ within 30 days of purchasing your Galaxy device. Visit the Samsung Care+ website for more details.

Go to site

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at select Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase for residents of Canada (excluding Quebec) or within 30 days of purchase for residents of Quebec. Search nearby Experience Stores.

Search nearby

How to claim your benefits?

Step 1
Submit a service Request

If you're a Samsung Care+ member, you can easily submit a service request online, by phone or at a service centre.

Step 2
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs.

Contact us

For purchases made before June 15, 2026:
To submit a service request, visit
galaxycareplus.ca


For purchases made on or after June 15, 2026:
To submit a service request, visit
samsungca.servify.com

For support and cancellations:
- Call: 1-800-SAMSUNG
- Text (SMS): WECARE(932-273)
- Live chat: www.samsung.com/ca/livechat

Frequently Asked Questions (FAQs)

The following FAQs provide general information about Samsung Care+ and Samsung Care+ Premium. For full information, please visit the following page: Samsung Care+

  • What is Samsung Care+?

    Samsung Care+ is an extended protection plan covering mechanical malfunctions and defects for eligible Samsung devices (smartphones, tablets, wearables, and laptops). It supplements the manufacturer’s warranty.

  • Samsung Care+ covers new Samsung smartphones, tablets, wearables, and laptops purchased in Canada. For a full list of eligible devices, please click here.

  • • One-Year plan: 12 months of coverage.
    • Two-Year plan: 24 months of coverage.
    • Month-to-Month plan: Up to 3 years of coverage (plan only available through online enrollment).

  • At the time of eligible device purchase or within 60 days (excluding Quebec) of your eligible device purchase date.*

    For residents of Quebec, Samsung Care+ can be purchased within 30 days of your eligible device purchase date.*

  • • Online: Add Samsung Care+ at checkout for any eligible device at the time of your purchase on Samsung.com/ca. You can also easily come back to our website and add Samsung Care+ within 60 days (excluding Quebec – they have 30 days) of purchasing your eligible device.*
    • In-Store at Samsung Experience Stores (SES): Customers can enroll in our new Samsung Care+ plans when they purchase their eligible device in store. You can also purchase standalone at SES, excluding monthly.

    • Coverage in NL, NS, NU, ON, PE, and YT is provided for “mechanical malfunction or defect or liquid resistance failure;” and in AB, BC, MB, NB, SK and QC, coverage is provided for “accidental damage, mechanical malfunction or electrical breakdown from handling.”
    • Coverage in NL, NS, NT, NU, ON, PE, and YT is provided for “SmartThings Find’s failure to locate”, and in AB, BC, MB, NB, SK and QC, coverage is provided for “loss or theft”.

  • Month-to-Month plans allow continuous coverage (up to 3 years). Fixed-term plans cannot be extended.

  • Guard is a Samsung security feature to lock lost or stolen devices. It must be activated within 30 days of purchasing Samsung Care+ Premium and remain activated for theft/loss coverage. Failure to activate will result in plan cancellation.

  • Yes, you must turn on SmartThings Find for Samsung Care+ Premium coverage. Follow instructions here.

  • • Accidental damage, mechanical malfunction or electrical breakdown, including battery failure.
    • Unlimited repairs for mechanical issues.
    • Up to two replacement requests for lost devices per 12-month period (Premium plan only). Replacement device will be subject to a replacement fee.

    • Coverage in NL, NS, NU, ON, PE, and YT is provided for “mechanical malfunction or defect or liquid resistance failure;” and in AB, BC, MB, NB, SK and QC, coverage is provided for “accidental damage, mechanical malfunction or electrical breakdown from handling.”
    • Coverage in NL, NS, NT, NU, ON, PE, and YT is provided for “SmartThings Find’s failure to locate”, and in AB, BC, MB, NB, SK and QC, coverage is provided for “loss or theft”.

  • • Manufacturer warranty-covered issues.
    • Cosmetic damage (scratches, dents).
    • Intentional damage, misuse, or unauthorized repairs.
    • Lost accessories or data.
    • Devices with altered serial/IMEI numbers or used commercially.
    • Please click here to see the full list of exclusions for your plan.

  • • Screen-Only Repair: Covers replacement of one damaged screen (interior or exterior for Z Flip/Fold models).
    • Full Service Fee: Applies for:
    o Repairs beyond the screen (e.g., internal damage).
    o Z Flip/Fold devices needing both screens replaced.
    o Device replacements.

  • • Costs depend on your device tier (check your service provider’s policy or call 1-877-340-0918).
    • Full-Service Fees cover complex repairs or replacements, while Screen-Only fees apply for single-screen fixes.

  • You will be required to pay the Full-Service Fee (plus taxes). Replacement devices may be new or refurbished.

  • • Back up all data (your device will be factory reset during repair).
    • Remove activation locks, screen locks, SIM/memory cards, and accessories.

  • Your device will be factory reset. Samsung does not back up or restore personal data.

  • A non-return fee (up to $1,500) may apply if the damaged device is not returned within 30 days.

  • Knox Guard is a Samsung security feature to lock lost or stolen devices. It must be activated within 30 days of purchasing Samsung Care+ Premium and remain activated for theft/loss coverage. Failure to activate will result in plan cancellation.

  • Yes, you must turn on SmartThings Find for Samsung Care+ Premium coverage. Follow instructions here.

  • Yes, you can update your payment method by logging into your Samsung Account and navigating to My Page (for registered users) or My Orders (for guest users).

  • If your payment method is declined, you will receive up to three (3) email notifications to update your payment method. If you do not update your payment details by the next billing cycle, service will be officially cancelled and you will receive a cancelation notification from Servify and payment failure notification from Samsung.
    • Please click here to locate your full Samsung Care+ terms and conditions.

  • Yes, you can cancel your plan at any time for a prorated refund. Additionally, if you cancel within 20 days of purchase, you can do so without penalty.

  • Canceling your plan is easy! You can contact us directly, depending on your purchase method:
    • Online Purchase: Call us at 1-800-SAMSUNG (726-7864).
    • In-Store Purchase: Contact the store location directly.

  • If you purchased Samsung Care+ before June 15, 2026, please reference the terms & conditions you received from your service provider. If you purchased on or after June 15, 2026, please click here.

  • If you purchased Samsung Care+ before June 15, 2026, please click here.  If you purchased on or after June 15, 2026, please click here.

  • Yes, you can transfer a fixed-term Samsung Care+ or Samsung Care+ Premium plan to a new owner, but this is limited to a single transfer.

    • Transferring to a New Owner: You are permitted to perform one transfer of your fixed-term plan to a new owner. After this transfer, the plan cannot be transferred again.
    • Transferring to a Different Device: No, the plan cannot be transferred to another device. The coverage is strictly tied to the device for which it was originally purchased, as indicated on your Declarations Page/Confirmation Letter.
    • Monthly Plans: This transfer policy does not apply to monthly plan subscribers. Monthly plans are non-transferable under any circumstances.

  • To transfer your plan, you must contact Servif and provide:

    • Original proof of purchase.
    • The new owner’s name, address, telephone number, and email address.

     

  • Device and screen images simulated for illustrative purposes.
  1. Services may be available outside of Canada on a limited basis and at Samsung's sole discretion.
  2. The Samsung Care+ Month-to-Month plan is only available for purchase online. See Samsung.com/ca for details.
  3. Coverage in NL, NS, NT, NU, ON, PE, and YT is provided for “SmartThings Find’s failure to locate”, and in AB, BC, MB, NB, SK and QC, coverage is provided for “loss or theft”.
  4. Coverage in NL, NS, NU, ON, PE, and YT is provided for “mechanical malfunction or defect or liquid resistance failure;” and in AB, BC, MB, NB, SK and QC, coverage is provided for “accidental damage, mechanical malfunction or electrical breakdown from handling.
  5. There are no limits for service requests due to mechanical malfunction or defects, including battery failure, provided they are not protected by the manufacturer’s warranty.