Is the Sizing Kit free?

Yes, you can get one Sizing Kit for free when you purchase a Galaxy Ring.

When do I have to choose my size after receiving the Sizing Kit?

Please enter your size on the 'My Order' page within 14 days of receiving the Sizing Kit. After the 14 days, your order will be cancelled.

I got the Galaxy Ring Sizing Kit but didn't complete my order for the Galaxy Ring. Can I get a refund?

Yes, you can get a refund for the Galaxy Ring without returning the Sizing Kit. We will cancel the order automatically. Should you want to purchase a ring after the order was cancelled, please place a new order with your desired ring size.

Can I exchange my Galaxy Ring for a different size?

No, you can not return or exchange your Ring for a different colour or Size if you open the box. If you need a different size, then you should return your Galaxy Ring for a refund (charges apply - see our Returns Policy ) and purchase a new one. If you are unsure of your ring size, we recommend choose "No, I don't know my size" to order a Galaxy Ring and get a free sizing kit before size confirmation to avoid buying the wrong size.

Which finger should I wear the Galaxy Ring on?

The performance of the Galaxy Ring is the same no matter which finger you wear it on. Put it on the finger you feel the most comfortable. However, Double Pinch gesture control has been optimised to work best when worn on your index finger.

How do I pair the Galaxy Ring to a Samsung Galaxy smartphone?

Place the Galaxy Ring in the Charging Case and close it. When you open the Charging Case again, a pop-up will appear on the Samsung Galaxy smartphone, requesting connection. If the pop-up doesn't appear, press the Multi-purpose button for at least 3 seconds with the Galaxy Ring placed inside the Charging Case. You can also connect the Galaxy Ring to your Samsung Galaxy smartphone after downloading the Galaxy Wearable app and following the instructions onscreen. ※ Pop-up may not appear when the Charging Case or the Galaxy Ring is not sufficiently charged. ※ To pair Galaxy Ring to another brand Android smartphone, download the Galaxy Wearable app via the Google Play Store and follow the on-screen instructions.

Which Samsung Galaxy smartphone models support Galaxy Ring?

Galaxy Ring is supported on Samsung Galaxy smartphones over R OS version (Android 11.0).

Is Galaxy Ring supported on other brand smartphones?

Galaxy Ring is supported on Android smartphones from other brands over R OS version (Android 11.0). ※ However, some features, such as Double Pinch and Find My Ring does not work on Android smartphones of other brands.

Is it okay to have a tattoo on the finger that is wearing the Galaxy Ring?

A tattoo or mole may interfere with the Optical Bio-signal Sensor's tracking. This may prevent the Galaxy Ring from recognising that you're wearing it and may not work properly. So we recommend that you wear it on another non-tattooed or mole-free finger.

If I have received the Sizing Kit after purchasing the Galaxy Ring but want to cancel my order, do I have to return the Sizing Kit?

No, you don't have to return the Sizing Kit. No extra fee will be charged. Also, please note that only one Sizing Kit per order number will be provided free of charge, no matter how many rings you purchase.

How can I find my health data?

All your health and wellness metrics monitored by Galaxy Ring are synced directly to the Samsung Health app on your smartphone. In Samsung Health you can see metrics such as your heart rate, step count, calories burnt, sleep data and more. You can download Samsung Health from the Google Play Store.

If I am not close to my phone, will my Galaxy Ring send health data retrospectively?

If disconnected from your smartphone, Galaxy Ring will sync any health data to Samsung Health when it is reconnected to your smartphone.

Can I clean my Galaxy Ring in an ultrasonic cleaner?

No, you should refrain from using ultrasonic cleaners as they may cause damage to your Galaxy Ring.

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Galaxy Ring's size is slightly different from that of regular rings. We recommend using our free sizing kit before ordering.
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