Purolator Your Way™ empowers our customers to have more control over their package deliveries. Through a series of customer-friendly SMS/text messages, our customers can track their packages, and set delivery preferences.

Purolator Your Way allows you to:
A. See the most up-to-date status of your order.
B. Set delivery preferences (e.g., deliver to front door, side door, garage) and, if applicable, a buzzer/entry code.
C. Pick up your package at a Purolator Shipping Centre.
D. If you miss the delivery to your home or you are not available on the date of your scheduled delivery, you will be provided with a “digital doorknocker” on your phone that will allow you to present it at the Purolator Shipping Centre or Authorized Shipping Agent.
a. You will have 5 business days to pick-up your order, after that it will be returned to Samsung for a refund.
E. Provide Purolator with the authorization to drop off most packages that typically require a signature. Purolator is unable to leave shipments that require government-issued identification.*
F. Request for Pick-Up /Hold for Pick- Up from a Purolator Authorized location.

No. Purolator Your Way is accessible only by clicking the links sent to your phone using the number you provided in your order.

Yes, Purolator Your Way is accessible by clicking the links provided to you via SMS/text message you just have to log in and choose your Purolator retail location.

Customers can leave notes in the portal regarding the delivery locations, including: front desk, front door, garage, mailroom, porch, rear door, reception, shipping dock or side door. They can also specify door colour or direction (e.g., left, right) under “Additional Delivery Instructions.”

Delivery updates will automatically be sent via SMS to your mobile phone as long as you provided us with a valid mobile number at checkout and you have subscribed to receiving SMS updates.

No. Purolator Your Way is accessible only by clicking the links provided to you via SMS/text message once a you have completed a successful order and subscribed to receiving SMS/text message updates from Purolator.

You, can log into your Purolator Your Way account from the SMS/Text Message you received and request to have your order held for pick-up at a local Purolator facility.

Customers can choose from a pre-set list of Purolator Authorized locations.

You will need to show a government issued ID with your full address with your apartment/suite/unit number if applicable.

Yes, to authorize someone else to pick up your order on your behalf, please contact us via chat support at Samsung Canada Online Shopping (select Online Order Support)

A representative from Samsung will reach out to confirm that the pick-up person has been authorized to pickup the order from Purolator. We ask our customers to wait until they hear from us prior to going to Purolator.

Customers can only do a minor address correction* as defined below only prior to the package being delivered and where an incorrect address has been provided.
“Minor address correction” includes the following missing information:

• • Apartment/condo unit or suite number


• • Buzzer/entry codes or special instructions


• • Postal Code – correcting the last three digits

* If the address is missing information that cannot be corrected with a minor address change, please contact Samsung’s live chat at Samsung Canada Online Shopping

The exact date and time of delivery cannot be guaranteed. Tracking information may be available once shipment starts. You can click here to track your Order

A signature may be required upon receipt of your order. If you have elected to have a default or pre-set “signature not required” signature option with Purolator then your product(s) will be deemed to have been delivered to you.

You need to simply bring your phone (with the digital doorknocker code) and a piece of government-issued ID that includes your name and address (full address with apartment/suite/unit) to the Purolator pick-up location listed on the digital doorknocker in order to be able to receive your order.

Unfortunately, we are unable to customize which messages the customer receives. This is something we are considering for future updates. A recipient can opt out of all SMS/text message notifications by replying and texting the word “END” to any text message from Purolator to no longer receive updates.

Purolator Your Way is a shipping platform, you will have to contact us via chat support; Samsung Canada Online Shopping (select Online Order Support) so we may further assist you.

You will receive the following email notifications:

• • Order Review in Progress notification


• • Order confirmation notification


• • Product shipment notification


• • Order completion with sales invoice notification

Yes, we offer free parcel shipping provided that your total order amount (before taxes) is at least $50. If your Parcel Delivery order total is less than $50 before taxes, a $4.95 delivery fee will apply.

Yes, all parcel deliveries are sent via Purolator “express shipping”*.

* The exact date and time of delivery cannot be guaranteed. Tracking information may be available once shipment starts.

No. Samsung does not deliver to P.O. Boxes nor to all areas of Canada.

No. Samsung does not deliver to P.O. Boxes as most of our shipments may require signature.

Once you type in your address, our system will provide a pop-up that will then allow you to select your condo/apartment number.
Buzzer codes, business names and/or special instructions must be placed on Address Line 2.

If you make a purchase over $700 (before tax)* signature may be required upon receipt of your order.

If you have elected to have a default or pre-set “signature not required” option with our carrier delivery company, then the product(s) will be deemed to have been delivered to you when left at your door (as evidenced by the carrier delivery company’s proof of delivery).**

* The total value does not consider any E-Vouchers, trade-ins, promotional credits, and price drops applied to your transaction.

** Samsung will not be liable for any claim that the product has been lost, misplaced or has otherwise failed to be delivered to you as you have waived the requirement for the carrier to obtain a signature.

No. Unless you elect to have a default or pre-set “signature not required” signature option with our carrier delivery company, you may be required to provide a signature upon delivery.

Customers can only do a minor address correction as defined below only prior to the package being shipped and where an incorrect address has been provided.
“Minor address correction” includes the following missing information:

• • Apartment/condo unit or suite number


• • Buzzer/entry codes or special instructions


• • Postal Code – correcting the last three digits

* If the address is missing information that cannot be corrected with a minor address change, please contact Samsung’s live chat at Samsung Canada Online Shopping (select Online Order Support) If your package has already shipped please let us know as soon as possible.

If this address is incorrect, and Samsung is unable to recover the order, Samsung will not be responsible if the package is deemed lost. Please contact our Online Sales Support team, Samsung Canada Online Shopping (select Online Order Support) for further assistance.

If you have any questions regarding your Parcel Delivery, please click here to track your order. Tracking will always be the most up to date online.

Purolator will hold your package for 5 days at a designated depot as listed on your order tracking.

No problem, if its within 5 days of missed delivery reach out to Samsung online chat.

First, we recommend checking with others in the household, neighbors, or your concierge desk (if you have one) to see if someone else has accepted the delivery on your behalf.

If you are unable to locate your order after confirming the above, please contact Samsung Canada Online Shopping (select Online Order Support).

No. All parcel deliveries will ship as per carrier availability. TRACK MY ORDER

Yes. If you choose to buy online and pick up (BOPIS) in store, then Samsung Experience Store locations with available inventory for the products you have selected will be displayed.

In the event that only part of your order is available at a particular Samsung Experience Store location, you may select to pick up from that location, but you will need to either remove the unavailable items from your cart, or select an alternate Samsung Experience Store location with all the items in your order available.

For more information on BOPIS visit the following link Terms and Conditions

If your item arrives damaged, you must report this within the first 48 hours of the delivery.
Please contact Samsung Canada Online Shopping (select Online Order Support) as soon as possible with the following information:
Order Number
Pictures of the damaged device and its packaging from all angles.
Pictures of the shipping package from all angles.

Scheduled Carrier Delivery is delivery by a carrier delivery company and does not include parcel delivery. Scheduled Carrier Delivery is subject to availability and is not available in all areas of Canada or for all products. An adult (18 years or older) must be present to accept delivery and delivery is on a single address basis.

Major appliances or large TVs, as determined by Samsung, will be delivered to your residence by Scheduled Carrier Delivery and are subject to a delivery fee.

Express shipping is only available for eligible Scheduled Carrier Delivery (Large) orders placed in select areas. If your order is eligible for express shipping and you opt for this delivery option, your order will be processed and delivered within two (2) business days.

If you are currently in an eligible area, express shipping option will appear at the cart level. Your order must also be placed any time before midnight Monday to Sunday (excluding statutory holidays). Your order is also subject to e-mail confirmation by Samsung.

Express shipping costs will be reflected in your cart at the time of checkout.

Express shipping is only available for Scheduled Carrier Delivery orders and placed in select areas in Canada. The eligibility will be indicated at checkout once you have entered your delivery address.

Any products that are not shipped by Scheduled Carrier Delivery (Large) are not eligible for Express shipping. If only part of your order is eligible for Express shipping, the ineligible portion of your order will be delivered to you via Parcel Delivery in accordance with the terms and conditions of sale. Which items will be eligible or not will be displayed at checkout.

PO boxes: Please note we currently do not ship to PO boxes under any circumstances.

Once your product has been picked up by our Scheduled Carrier, they will make an attempt to contact you to confirm the delivery date. If they are not able to reach you, , the scheduled carrier company will attempt to reach out again re-deliver your product(s) within the specified two (2) day shipping timeframe outlined above.

Our Scheduled Carrier will attempt to contact you to reschedule your delivery. If they are not able to reach you, the scheduled carrier company will attempt to reach out again re-deliver your product(s) within 1-2 days.

Your delivery fee will be calculated at checkout and may vary depending on your location. The delivery fee includes placing major appliances and large TVs in the room of your choice, subject to these Terms of Use. Terms of Use

The services included in your Scheduled Carrier Delivery fee vary based on the product purchased, and will include the following:

1. Room of choice delivery for all products; and
2. Unboxing of major appliances only: and
3. All other products, such as TV’s, will not be unboxed: and
4. For all deliveries where you may decide to not keep the product(s) the related packaging is expected to be kept until post-return period

You will receive an outbound validation email from our Home Delivery team with further instructions regarding your delivery.

Once your product leaves our warehouse you will receive a shipping email stating “Your goods are on the Way” to our destination scheduled carrier.

The scheduled carrier will call the night before your requested delivery date to confirm the date and time.

If a delivery date has been confirmed and you are no longer available at that time, please reach out prior to the delivery date to change your requested delivery date, with our Scheduled Carrier Delivery team, please contact Samsung through email at hd.seca@samsung.com.

Although Samsung will attempt to accommodate changes to requested delivery dates, Samsung does not guarantee delivery on your new requested date or within the estimated delivery times.

Once you place your selected items in the shopping cart and proceed with checkout, you will be asked “how will you like to receive your order?” If we do not ship to your city you will receive the following message:
Unfortunately, we are currently unable to deliver the following product(s) to your postal code. For further assistance, please chat with us to see if we can arrange a quote for delivery at Samsung Canada Online Shopping (select Online Order Support)

If you are not at home during the confirmed delivery timeframe, additional delivery fees may be incurred.

Please reach out prior to the delivery date to change your requested delivery date, with our Scheduled Carrier Delivery team, please contact Samsung through email at hd.seca@samsung.com.

Although Samsung will attempt to accommodate changes to requested delivery dates, Samsung does not guarantee delivery on that date or within the estimated delivery times.

You must accept delivery of the product within thirty (30) days of receiving a confirmation that the product is ready for shipment. If you want your product to be delivered after the thirty (30) days you may be subject to additional holding fees.

Ensure your shipping address, inclusive of apartment, condo or suite numbers, business name if applicable, contact phone number and email are correct.

For Scheduled Delivery
• Measure all spaces, including hallways, stairs, doors and delivery pathways, to ensure there is at least a three (3) inch clearance on either side of the product. Remove doors, gates or railings, if necessary.
• Reserve the service elevator through your building manager if necessary
• Disconnect and empty old appliances prior to delivery (if haul away service* is purchased)
• Ensure someone of the age of majority in your province or territory is home to receive your delivery, a third party or contractor cannot receive delivery on customer’s behalf
• Secure children and pets on the delivery day to avoid injuries
• Clear rugs, pictures, furniture and other fragile items from the delivery path
• Clear the driveway and entrance to your home
• Remove doors, gates or railings if necessary
• Please contact our home delivery team at hd.seca@samsung.com if the delivery path has more than two flights of stairs or if the delivery address is in a new development area

Installation services vary based on your order. Please click on this link to see what is included and what to expect at the time of your delivery Appliance Delivery & Installation | Samsung Canada

During the checkout process, you may add haul-away service for each appliance for an additional fee.

• Removing your current appliances from your home and disposing of them. However, please remember to disconnect and empty old appliances prior to delivery (if haul away service is purchased)

The following services may be purchased for an additional fee that will be calculated at time of checkout:

A. Installation for Bespoke Refrigerator Panels:
• Bespoke installation Kit sold separately. Installation not included.
B. Haul Away:
• One disconnected and fully uninstalled appliance will be removed
• Sub-Zero or built-in refrigerators cannot be removed due to size and/or weight
• Appliance must fit through all doorways as-is with no disassembly or door removal
• Note: once the haul-away service is completed, the appliance cannot be returned
C. Pedestal Installation:
• Placing the washer or dryer pedestal in the location of your choosing, and placing the new appliance on top of the pedestal
D. Stacking – Washer and Dryer
• If the washer and dryer are stackable, then a stacking kit must be purchased separately
• Some washer and dryers have the kit included, please ensure you check prior to ordering

You should confirm your appliance details (model, colour, and style) match your order before signing the POD (Proof of Delivery). If you are not satisfied, please contact our home delivery team at hd.seca@samsung.com