If you’re certain you haven’t just missed your delivery, in which case, you should have received an attempted delivery notification card, then please contact us and our team will investigate.

No. Unfortunately, we don't offer same day or next day delivery service.

Scheduled Carrier Delivery

• Estimated delivery times vary based on your requested delivery date.
• Once your product leaves our warehouse you will receive a shipping email stating “Your goods are on the Way” to our destination scheduled carrier.
• The scheduled carrier will call the night before your requested delivery date to confirm the date and time.
• If a delivery date has been confirmed and you are no longer available at that time, please reach out prior to the confirmed date to renegotiate a new delivery timeframe.
• If you are not at home during the confirmed delivery timeframe, additional delivery fees may be incurred. Please refer to our full Terms and Conditions.

Parcel Delivery

• Once your product leaves our warehouse you will receive a shipping email stating your Order has Shipped which includes your tracking information.

Appliance delivery and installation services include basic setup with select models and offer additional installation and haul-away services for purchase.

Before delivery, there must be clear access, completed home prep (e.g., plumbing/electrical), and proper appliance space measurements.

Standard delivery includes room placement and optional unboxing.

Installation services include connecting, leveling, and accessory setup where required, with specific requirements for each appliance type.

Some tasks, like stacking laundry units or uninstalling appliances, are only available under certain conditions or when purchased as part of the installation service.

To learn more about delivery and installation for your product, please visit:
https://www.samsung.com/ca/home-appliances/delivery-and-installation-services/

The communications you will receive are:

• Order confirmation notification
• Product shipment notification
• Order completion with sales invoice
• Product cancellation (if applicable)
• Refund

Your order will be delivered to the shipping address you provided at checkout. If you are not available at the time of delivery, your order will be held for 5 days at an authorized FedEx pick up location near you.

Please note that If you choose to buy online and pick up in store, then Samsung Experience Store locations with available inventory for the products you have selected will be displayed. In the event that only part of your order is available at a particular Samsung Experience Store location, you may select to pick up from that location, but you will need to either remove the unavailable items from your cart, or select an alternate Samsung Experience Store location with all the items in your order available.

No. Unfortunately, this is not an option our courier partners offer at this time.

If you choose to buy online and pick up in store, then Samsung Experience Store locations with available inventory for the products you have selected will be displayed. In the event that only part of your order is available at a particular Samsung Experience Store location, you may select to pick up from that location, but you will need to either remove the unavailable items from your cart, or select an alternate Samsung Experience Store location with all the items in your order available.

No. Unfortunately, we don't offer the delivery service for a specific date or time slot.

Scheduled Carrier Delivery

• Estimated delivery times vary based on your requested delivery date.
• Once your product leaves our warehouse you will receive a shipping email stating “Your goods are on the Way” to our destination scheduled carrier.
• The scheduled carrier will call the night before your requested delivery date to confirm the date and time.
• If a delivery date has been confirmed and you are no longer available at that time, please reach out prior to the confirmed date to renegotiate a new delivery timeframe.
• If you are not at home during the confirmed delivery timeframe, additional delivery fees may be incurred. Please refer to our full Terms and Conditions.

Parcel Delivery

• Once your product leaves our warehouse you will receive a shipping email stating your Order has Shipped which includes your tracking information.

BOPIS stands for "Buy Online and Pick Up In Store." It allows customers to place an order online and pick it up at a designated SES or BOPIS Partner location.

Yes, you can cancel your BOPIS order any time before picking up the product either by contacting your Samsung Electronics Store or by phone at 1-855-254-4747.

Your order payment will be processed by Samsung, and your order will be fulfilled by one of the SES or BOPIS Partner locations.

Subject to availability, same-day pickup may be available for a BOPIS order. To qualify for same-day pickup, your online order must be completed a minimum of two (2) hours prior to store closing.

You'll have three (3) days to collect the products you've purchased, starting from the day you’re notified that your order is ready for pickup. If the product hasn't been picked up by the end of the three (3) day period, your BOPIS order will be canceled, and you'll receive a full refund.

To pick up your BOPIS order, you must present the following three items to verify your identity:

1. A valid government-issued photo ID that matches the name on the payment method you provided at the time of purchase.
2. The "Ready for Pickup" email sent to you
3. The payment card used for your BOPIS purchase

No, orders for products purchased as part of a pre-order offer will not be considered BOPIS orders, and therefore, the BOPIS provisions of these Terms of Use will not apply.

If you choose to return the product after pickup, simply contact us either by phone at 1-855-254-4747.

Purolator Your Way™ empowers our customers to have more control over their package deliveries. Through a series of customer-friendly SMS/text messages, our customers can track their packages, and set delivery preferences.

Purolator Your Way allows you to:
A. See the most up-to-date status of your order.
B. Set delivery preferences (e.g., deliver to front door, side door, garage) and, if applicable, a buzzer/entry code.
C. Pick up your package at a Purolator Shipping Centre.
D. If you miss the delivery to your home or you are not available on the date of your scheduled delivery, you will be provided with a “digital doorknocker” on your phone that will allow you to present it at the Purolator Shipping Centre or Authorized Shipping Agent.
a. You will have 5 business days to pick-up your order, after that it will be returned to Samsung for a refund.
E. Provide Purolator with the authorization to drop off most packages that typically require a signature. Purolator is unable to leave shipments that require government-issued identification.*
F. Request for Pick-Up /Hold For Pick- Up from a Purolator Authorized location.

No. Purolator Your Way is accessible only by clicking the links sent to your phone using the number you provided in your order.

Yes, Purolator Your Way is accessible by clicking the links provided to you via SMS/text message you just have to log in and choose your Purolator retail location.

Customers can leave notes in the portal regarding the delivery locations, including: front desk, front door, garage, mailroom, porch, rear door, reception, shipping dock or side door. They can also specify door colour or direction (e.g., left, right) under “Additional Delivery Instructions.”

Delivery updates will automatically be sent via SMS to your mobile phone as long as you provided us with a valid mobile number at checkout and you have subscribed to receiving SMS updates.

No. Purolator Your Way is accessible only by clicking the links provided to you via SMS/text message once a you have completed a successful order and subscribed to receiving SMS/text message updates from Purolator.

You, can log into your Purolator Your Way account from the SMS/Text Message you received and request to have your order held for pick-up at a local Purolator facility.

Customers can choose from a pre-set list of Purolator Authorized locations.

You will need to show a government issued ID with your full address with your apartment/suite/unit number if applicable.

Yes, to authorize someone else to pick up your order on your behalf, please contact us via chat support at Samsung Canada Online Shopping (select Online Order Support)

A representative from Samsung will reach out to confirm that the pick-up person has been authorized to pickup the order from Purolator. We ask our customers to wait until they hear from us prior to going to Purolator.

Customers can only do a minor address correction as defined below only prior to the package being delivered and in case where an incorrect address has been provided.

“Minor address correction” includes the following missing information:

• • Apartment/condo unit or suite number


• • Buzzer/entry codes or special instructions


• • Postal Code – correcting the last three digits

* If the address is missing information that cannot be corrected with a minor address change, please contact Samsung’s live chat at Samsung Canada Online Shopping

The exact date and time of delivery cannot be guaranteed. Tracking information may be available once shipment starts. You can click here to track your Order

A signature may be required upon receipt of your order. If you have elected to have a default or pre-set “signature not required” signature option with Purolator then your product(s) will be deemed to have been delivered to you.

You need to simply bring your phone (with the digital doorknocker code) and a piece of government-issued ID that includes your name and address (full address with apartment/suite/unit) to the Purolator pick-up location listed on the digital doorknocker in order to be able to receive your order.

Unfortunately, we are unable to customize which messages the customer receives. This is something we are considering for future updates. A recipient can opt out of all SMS/text message notifications by replying and texting the word “END” to any text message from Purolator to no longer receive updates.

Purolator Your Way is a shipping platform, you will have to contact us via chat support; Samsung Canada Online Shopping (select Online Order Support) so we may further assist you.