What are the benefits of buying my smartphone on Samsung.com?

When you buy on Samsung.com, you have easy access to authentic devices,and Samsung services. Buying here means you'll be in the know about benefits and events happening on Samsung.com, as well as quick shipping and customer service all handled by Samsung. Any issues or questions you have will be answered directly by us, so you can have the best experience from purchase to servicing. *Subject to applicable terms and conditions. *Delivery and customer service may vary depending on country or carrier.

What kinds of Storage options do I have, and how can I choose the right one for me?

You can narrow down specific storage size for your new device by going to your settings. Take a look at photos, videos, apps, music, files, and documents, and how you use your phone currently. Check out Storage options and deals here. *Availability of storage options may vary depending on country, region or carrier.

What Trade-In offers can I get for my smartphone, and how do I start?

Got an old device you want to Trade-In? Samsung makes it easy. Just answer a few questions online and you can find out what your device is worth, immediately. You'll get instant credit for the trade-in value of your device. Samsung.com will take it off your hands, even if your screen is cracked or it's not a Samsung device. *Promotion details may vary by region/country/carrier.

What is Samsung Care+ and how do I get it?

Samsung Care+ is here to help you with the stuff you didn't see coming. We've got you covered for accidental damage for a maximum of 2 years. Hardware repairs, battery exchanges, and water damage repairs are all covered under this plan. Samsung Care+ is available with a new purchase on Samsung.com, or you can get coverage for a device you already have on the Samsung Care+ website. *Terms and conditions apply. *Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.

Are there any benefits to buying another product within the Galaxy Ecosystem along with my new smartphone?

Not only do you save when you buy other products in the Galaxy Ecosystem, but you'll discover flawless connection between your devices. Bundle with the Galaxy Watch or Galaxy Buds and save on your purchase. Or check out our accessories, like unique cases or the marvelous S Pen. *Promotion details may vary by region/country/carrier.

S25 vs S25+: Which one should I buy?

If you're looking for a better display experience, opt for a Galaxy S25+. With a massive 6.7" screen and QHD+, crisp and clear display is just one advantage of getting the Galaxy S25+. You'll also get an enhanced battery life with the S25+ that offers 1 more hour of video. *Based on Samsung internal lab test conditions with pre-release version of given model connected to earphone via Bluetooth under default settings over LTE. Estimated against battery capacity and measured current over battery power consumption during video playback (video file resolution 720p, saved on device). Actual video playback time may vary by network connection, settings, video file format, screen brightness, battery condition and many other factors.

What does Online Exclusive or S.com Exclusive colours mean?

Online Exclusive" colours are only available for purchase on samsung.com/ca/ . Exclusive colour availability may vary depending on country, region or carrier.

Is this device an unlocked phone?

Yes, devices sold on samsung.com/ca/ are unlocked. As an unlocked phone, the device works on multiple networks in your area, so you can choose a service provider and plan that fits your life. You can have the flexibility to choose your service provider and plan.

What is the Samsung Discount Program?

Samsung wants to help our exclusive program members get great products at a great price. Members get extra savings on top of other offers when they use the discount program to shop on Samsung.com. Join one of our programs below to avail exclusive discounts. • Visit Samsung Student Discount Program page for more information. • Visit Samsung Corporate Discount Program page for more information. • Visit Samsung Government Program page for more information. • Visit Samsung Business Program page for more information. For business queries email: SMBCANADA@SAMSUNG.COM

What is a Samsung Account and do I need one to buy online?

Samsung Account is a free integrated membership service that enables you to use Samsung services on smartphones, tablets, websites, TVs and other devices. Enjoy various Samsung services through your Samsung Account, without having to sign up for each service separately. If you have a Samsung Account, you can also enjoy: • Exclusive offers and perks • Easy order tracking and product registration • Apps like Samsung Pay, Samsung Health, and Galaxy Apps Please note that you must be at least 13 years old to create a Samsung Account.

How do I track my order?

If you placed your order using a Samsung Account, visit your My Orders page on Samsung.com, and click ORDER DETAILS next to the item you want to track. Then, select the TRACK ITEM button on the Order Details page. Otherwise, you can find details about your order and its progress by following the steps below: • Click on the Profile icon on the Samsung website to select “ Track My Order ” or go to https://shop.samsung.com/ca/mypage/orders • Enter your Order ID Number and Email Address • Hit 'Search' and scroll to the bottom of the page for your order information/status

What is the Warranty Policy?

The manufacturer’s warranty provided with Samsung products varies depending on the product. Information regarding the Samsung warranty can be found in the box for the respective Samsung product. Alternatively, please visit the warranty page link below, for more information about the warranty on your device. Please note you will need your proof of purchase/delivery invoice in order to make a claim under the manufacturer’s warranty. The manufacturer’s warranty does not affect your rights under your purchase contract with us or your statutory rights. See our Samsung warranty policy page for more information or click for more FAQs on warranty coverage.

What is the Return Policy?

For most products, we accept returns up to 15 days following delivery. For large appliances, such as refrigerators or dishwashers, customers must request a return within 7 days of delivery. For more information about our return policy, please review Section 8 of our Terms & Conditions at https://www.samsung.com/ca/termsandconditions/ The returned product(s) must be accompanied by all original packaging, manuals, accessories, free items and other components or parts that accompanied the product when it was delivered. • The product and all components must be in their original, undamaged condition (unless otherwise accepted). • If you wish to return a product that came with a free promotional item, all items must be returned together to get a full refund. • If you wish to keep the gift, the current retail value of the promotional item will be deducted from your total refund amount. If you need more information, see our Return and Cancellations FAQs .

What monthly finance options are available?

Samsung offers multiple plans to pay for your device over time. Our monthly financing options include 24-month payment plans on approved credit provided by Samsung Financing by Affirm (formerly PayBright). Terms and Conditions Apply* ** Financing is only available for select products. Check out more payment and finance FAQs to learn more.

What other payment methods do you accept?

In addition to monthly financing options, you can also pay in full with a Credit or Debit Card*, or choose to use PayPal** * Visa, MasterCard Debit/Credit card. ** PayPal - Visa, MasterCard, Discover, American Express, Diner's Club. *** Financing is only available for select products.

What languages does Galaxy AI support?

As of July 11, 2025, Galaxy AI's Call Assist (e.g. Live Translate), Note Assist, Browsing Assist, Interpreter, and Transcript Assist currently support the following 20 languages: Korean, English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Polish, Hindi, Thai, Vietnamese, Arabic, Indonesian, Russian, Turkish, Dutch, Swedish and Romanian.

What languages does Writing Assist support?

Writing Assist currently supports the following 39 languages: English, Portuguese, Spanish, French, Korean, German, Italian, Chinese (Simplified, Traditional), Japanese, Hindi, Polish, Thai, Vietnamese, Arabic, Russian, Indonesian, Turkish, Dutch, Swedish, Romanian, Czech, Danish, Finnish, Hungarian, Ukrainian, Hebrew, Greek, Serbian, Bulgarian, Croatian, Norwegian, Slovak, Lithuanian, Slovenian, Latvian, Estonian, Bengali and Swahili.

What are the benefits of buying my smartphone on Samsung.com?

Buying your smartphone directly from Samsung.com comes with several benefits. You can enjoy exclusive offers and discounts — even exclusive colors and designs — that are not available through other retailers, and access the latest models as soon as they are released.

What kinds of storage options do I have and how can I choose the right one for me?

Galaxy S25 FE is available in three storage options: 128 GB, 256 GB and 512 GB. To determine the best storage size for your needs, check your current phone settings to see how much space you're using for photos, videos, apps, music, files and documents. This will help you choose the right storage option to ensure you have enough storage for all your important data.

What is Trade-In and how do I get started?

Trade-In allows you to exchange your old devices for instant credit towards the purchase of new Samsung products. To get started, just select 'Yes' when prompted to Trade-In and answer a few quick questions about your Trade-In device. You'll then get an instant discount and we'll give you 7 days to return your old device once we deliver your new one.

What is Samsung Care+ and how do I get it?

Samsung Care+ is a comprehensive protection plan for your Samsung devices, offering coverage beyond the standard warranty. It includes benefits such as unlimited repairs for accidental damage, including drops and spills, as well as mechanical breakdowns. Additionally, it provides theft and loss coverage, ensuring your device is protected in various scenarios. To get Samsung Care+, simply select a plan that suits you when prompted while choosing your new Galaxy device.

Are there any benefits of buying another Galaxy device along with my new smartphone?

By pairing your new Galaxy S25 FE with other Galaxy devices like the Galaxy Watch, Galaxy Buds or Galaxy Ring, you can experience cross-device connectivity features within the Galaxy Ecosystem. This seamless network of connected devices enhances everything from fitness tracking and audio to daily productivity. You'll stay motivated, connected and be in better control of your health goals. Plus, when you buy Galaxy devices together, you can enjoy exclusive savings.