Restore power to your Samsung refrigerator
If your Samsung refrigerator suddenly has no power, it can be stressful. Before assuming the appliance is faulty, take a moment to check a few common causes. In most cases, the issue is related to your home's power supply, not the refrigerator itself. Follow the steps below to identify the cause and restore power safely.
Note: The information provided applies to refrigerators sold in Canada.
Step 1: Check for a power outage
This is the most common reason a refrigerator suddenly stops working.
Look around your home:
- Are the lights off?
- Are other appliances not working?
- Is your Wi-Fi router offline?
If multiple devices have no power, there is likely a power outage in your home or area. In this case, the refrigerator is not the issue. You will simply need to wait until power is restored. Keeping the doors closed as much as possible will help maintain the internal temperature.
Step 2: Check your circuit breaker
If the rest of your home has power but the refrigerator does not, the refrigerator’s circuit may have tripped.
Go to your electrical panel and look for:
- A breaker that is in the middle position.
- A breaker that will not stay fully switched to ON.
If you find one, turn it fully OFF, then back ON.
If the breaker trips again immediately or frequently, this may indicate an issue with the electrical circuit rather than the refrigerator itself. In that case, consider contacting a qualified electrician.
Step 3: Test the wall outlet
If the breaker is fine, confirm that the outlet is working.
You can:
- Plug another small appliance into the same outlet.
- Try plugging the refrigerator into a different outlet (if safely accessible).
If the outlet is not working, the issue is likely electrical and not related to the refrigerator.
Step 4: Perform a simple reset
If power was recently restored after an outage, the refrigerator’s electronics may need a reset.
Unplug the refrigerator and wait 1 to 5 minutes. Then plug it back in.
This can help reset the internal control system and restore normal operation.
Step 5: Check the display and controls
If the refrigerator is plugged in but appears unresponsive:
- Check whether the display panel is blank.
- Confirm the temperature settings are correctly set.
- Listen for any sounds such as fans or compressors starting.
If the display remains off and there are no signs of power after confirming the outlet works, there may be an internal issue.
Step 6: Inspect the power cord
Check the power cord for visible damage, cuts or loose connections.
If the cord appears damaged, do not attempt to repair it yourself. Contact Samsung support for assistance.
Step 7: Consult the user manual or contact support
If none of the steps above restore power, refer to your Samsung refrigerator’s user manual for model specific troubleshooting information.
If the issue persists, contact Samsung customer support. Samsung also offers an in-home repair service, where a technician can visit your home to diagnose and repair the refrigerator.
Important safety reminder: Working with electrical appliances can be dangerous. If you are unsure about any step or suspect an electrical installation issue, contact a qualified professional.
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