What can you do when the water in your Samsung washer is not draining

Last Update date : Feb 01. 2024
A Samsung washer experiencing water drainage issues in a laundry room

Encountering drainage problems in your Samsung washer can be a source of inconvenience, whether it’s a no drain error, water stagnation, or overflow issues. This guide offers a step-by-step approach to troubleshoot and resolve these common washer problems. We'll cover everything from leveling the washer to inspecting the drain hose and cleaning the pump filter. Each of these steps is designed to help restore the proper function of your washer's drainage system.

Note: This information is specific to Samsung washers sold in Canada. Also, if you've recently run a cycle with hot water settings (like Pure Cycle or Sanitize), allow the water in the washer to cool for about an hour to prevent any risk of injury during troubleshooting.

An uneven washer may lead to drainage problems. Ensure your washer is properly leveled. Refer to the user manual for detailed leveling instructions.

The most common cause of drainage issues is incorrect drain hose installation, which usually doesn’t require professional service.

Check that the drain hose:

  • Is inserted 6 to 8 inches into the standpipe or sink.

  • Is secured to prevent further slipping.

  • Does not create an airtight seal.

  • Is free of kinks, bends, or damage.

  • Is at least 18 inches high (24 inches for wash basins) but not higher than 96 inches (35 inches for wash basins).

  • Does not use an extension kit.
Inspect the drain hose of your Samsung washer

Note: The screw on the back of the washer securing the drain hose should not be removed. If it’s missing, reattach it using a suitable screw. If the holder is missing, service is needed.

Regular cleaning of the pump filter can enhance cleaning performance and prevent odors. A clogged filter can impair the draining system.

At the start of the test cycle, the washer should begin draining. If it doesn't, it may be time to seek professional help.

Should problems persist, contact our support team. Our trained agents can assist with troubleshooting or direct you to professional repair services if necessary.

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