NOTICE TO QUEBEC CONSUMERS
Warranty of Availability of Replacement Parts, Repair Services, and Maintenance and Repair Information
Samsung Canada is aware of new repairability disclosure requirements that take effect October 5, 2025 within the meaning of the Quebec Consumer Protection Act (“warranty of availability”). We value our customers and are dedicated to providing support throughout the customer journey.
Please review the disclosures below for details on the availability of replacement parts, repair services and information on the maintenance and/or repair of goods.
Replacement Parts
Although Samsung Canada will use reasonable efforts to make replacement parts available to customers (subject to availability and applicable lead times), Samsung Canada does not guarantee the availability of replacement parts within the meaning of the warranty of availability set out in sections 39 (paragraph 3), 39.1 and 39.2 of the Quebec Consumer Protection Act.
To purchase replacement parts and tools for self-repair, please visit: samsung.com/ca/support/buy-certified-parts
Repair Services
Although Samsung Canada offers repair services for Samsung products through Samsung Authorized Service Centers located in most major urban centers (defined as a city in Canada with a population equal or greater than 50,000 individuals) across Canada, Samsung Canada does not guarantee the availability of any repair services within the meaning of the warranty of availability set out in sections 39 (paragraph 3), 39.1 and 39.2 of the Quebec Consumer Protection Act in all locations, cities, or regions in Quebec.
To find your nearest Samsung Authorized Service Center, please visit: samsung.com/ca/support/service-centre
Information for Maintenance or Repair
Although Samsung Canada provides information on the maintenance and/or repair of goods for select Samsung products (please see below for more information), Samsung Canada does not guarantee the availability of information that is necessary to maintain or repair Samsung products within the meaning of the warranty of availability set out in sections 39 (paragraph 3), 39.1 and 39.2 of the Quebec Consumer Protection.
What is the Self-Repair Service?
With the Samsung Self-Repair program, (see information above for more detail), you can purchase original Samsung genuine parts to perform self-repair of the select Samsung Galaxy smartphones, tablets, washing machines, dishwashers, vacuum cleaners, and TVs
Check our recommendations before any repair
Warranty Status
Sign into your Samsung Account to register your Samsung product and check your warranty status on My Page
Remote Diagnosis
Samsung can remotely diagnose your Samsung product using Remote Management, Visual Support and Home Appliances Remote Management.
Samsung Repair
If you do not wish to repair your Samsung product yourself, Samsung offers other repair options
Disclaimer of Liability
Samsung is not liable for any damage or defect determined to be caused by repair by a non-authorized service provider, self-repair or non-professional repair of the product. Samsung is not liable for any resulting damage to the product, person, or property, or any injury or other product safety issue caused by or resulting from any repair, or any attempt to repair, any diagnosis, maintenance, or modification performed by any person, including, but not limited to, any of the following: (i) any indirect, incidental, special, or consequential damages (including but not limited to, damage to or loss of personal or commercial property, damage to reputation, loss of use, cost of purchase of replacement goods, etc.); (ii) any loss of data, goodwill, privacy, or profits or loss of business opportunity; and (iii) any inability to use, or reduced functionality of, the product. Any damage or defect to product resulting from a repair, or an attempt to repair, the product by any person (other than a Samsung certified service provider) will not be covered by the warranty. Samsung’s liability shall be limited to the greatest extent permitted by law.
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