If you require service support for your Samsung TV and AV products, we will arrange a convenient and safe pick-up service solution at your home. Our technical experts will assist in diagnosing your TV and AV products through Samsung Remote Service and then setup service accordingly.
To schedule a Door to Door Repair Pick-Up Service at your home, please contact us via Chat with us or text WECARE (932273) to arrange pick-up.
This service is available for both in & Out-of-Warranty customers.
* Please note that in some areas this service is not available. If you are in the non-serviceable area, please contact us to assist you with the most appropriate repair solution.
Convenient Pick-up & Delivery
Contact us and arrange safe and convenient device pick-up at your home.
Quick Turnaround Time
Approx. 3 day repair turnaround.
Sanitization & Contactless Delivery
Complimentary Sanitization.
Models
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2020 Models
Type Series Size Model Waranty Terms Service Type QLED 8K Q950TS 85" QN85Q950TSFXZC 1 Year In Home QLED 8K Q900TS 85" QN85Q900TSFXZC 1 Year In Home QLED 8K Q900TS 75" QN75Q900TSFXZC 1 Year In Home QLED 8K Q900TS 65" QN75Q900TSFXZC 1 Year In Home QLED 8K Q800T 82" QN82Q800TAFXZC 1 Year In Home QLED 8K Q800T 75" QN75Q800TAFXZC 1 Year In Home QLED 8K Q800T 65" QN65Q800TAFXZC 1 Year In Home QLED 4K Q90T 85" QN85Q90TAFXZC 1 Year In Home QLED 4K Q90T 75" QN75Q90TAFXZC 1 Year In Home QLED 4K Q90T 65" QN65Q90TAFXZC 1 Year In Home QLED 4K Q90T 55" QN55Q90TAFXZC 1 Year In Home QLED 4K Q80T 85" QN85Q80TAFXZC 1 Year In Home QLED 4K Q80T 75" QN75Q80TAFXZC 1 Year In Home QLED 4K Q80T 65" QN65Q80TAFXZC 1 Year In Home QLED 4K Q80T 55" QN55Q80TAFXZC 1 Year In Home QLED 4K Q80T 49" QN49Q80TAFXZC 1 Year In Home QLED 4K Q8DT 85" QN85Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 75" QN75Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 65" QN65Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 55" QN55Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 49" QN49Q8DTAFXZC 1 Year In Home QLED 4K Q70T 85" QN85Q70TAFXZC 1 Year In Home QLED 4K Q70T 82" QN82Q70TAFXZC 1 Year In Home QLED 4K Q70T 75" QN75Q70TAFXZC 1 Year In Home QLED 4K Q70T 65" QN65Q70TAFXZC 1 Year In Home QLED 4K Q70T 55" QN55Q70TAFXZC 1 Year In Home QLED 4K Q7DT 85" QN85Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 75" QN75Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 65" QN65Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 55" QN55Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 85" QN85Q60TAFXZC 1 Year In Home QLED 4K Q7DT 75" QN75Q60TAFXZC 1 Year In Home QLED 4K Q7DT 65" QN65Q60TAFXZC 1 Year In Home QLED 4K Q7DT 58" QN58Q60TAFXZC 1 Year In Home QLED 4K Q7DT 55" QN55Q60TAFXZC 1 Year In Home QLED 4K Q7DT 50" QN50Q60TAFXZC 1 Year In Home QLED 4K Q7DT 43" QN43Q60TAFXZC 1 Year Carry In QLED 4K Q6DT 85" QN85Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 82" QN82Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 75" QN75Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 70" QN70Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 65" QN65Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 58" QN58Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 55" QN55Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 50" QN50Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 43" QN43Q6DTAFXZC 1 Year Carry In Crystal UHD RU9000 82" UN82RU9000FXZC 1 Year In Home Crystal UHD RU9000 75" UN75RU9000FXZC 1 Year In Home Crystal UHD RU9000 65" UN65RU9000FXZC 1 Year In Home Crystal UHD TU8500 65" UN65TU8500FXZC 1 Year In Home Crystal UHD TU8500 55" UN55TU8500FXZC 1 Year In Home Crystal UHD TU8000 85" UN85TU8000FXZC 1 Year In Home Crystal UHD TU8000 75" UN75TU8000FXZC 1 Year In Home Crystal UHD TU8000 65" UN65TU8000FXZC 1 Year In Home Crystal UHD TU8000 55" UN55TU8000FXZC 1 Year In Home Crystal UHD TU8000 50" UN50TU8000FXZC 1 Year In Home Crystal UHD TU8000 43" UN43TU8000FXZC 1 Year Carry In Crystal UHD TU7000 75" UN75TU7000FXZC 1 Year In Home Crystal UHD TU7000 70" UN70TU7000FXZC 1 Year In Home Crystal UHD TU7000 65" UN65TU7000FXZC 1 Year In Home Crystal UHD TU7000 58" UN58TU7000FXZC 1 Year In Home Crystal UHD TU7000 55" UN55TU7000FXZC 1 Year In Home Crystal UHD TU7000 50" UN50TU7000FXZC 1 Year In Home Crystal UHD TU7000 43" UN43TU7000FXZC 1 Year Carry In UHD TU7050 58" UN58TU7050FXZC 1 Year In Home UHD TU7050 50" UN50TU7050FXZC 1 Year In Home UHD TU7050 43" UN43TU7050FXZC 1 Year Carry In UHD TU6900 70" UN70TU6900FXZC 1 Year In Home UHD TU6900 65" UN65TU6900FXZC 1 Year In Home The Serif LS01T 55" QN55LS01TAFXZC 1 Year In Home The Serif LS01T 43" QN43LS01TAFXZC 1 Year In Home The Frame LS03T 75" QN75LS03TAFXZC 1 Year In Home The Frame LS03T 65" QN65LS03TAFXZC 1 Year In Home The Frame LS03T 55" QN55LS03TAFXZC 1 Year In Home The Frame LS03T 50" QN50LS03TAFXZC 1 Year In Home The Frame LS03T 43" QN43LS03TAFXZC 1 Year In Home The Frame LS03T 32" QN32LS03TBFXZC 1 Year Carry In The Terrace
Outdoor TVLST7T 75" QN75LST7TAFXZC 1 Year In Home The Terrace
Outdoor TVLST7T 65" QN65LST7TAFXZC 1 Year In Home The Terrace
Outdoor TVLST7T 55" QN55LST7TAFXZC 1 Year In Home F/HD F/HD 43" UN43N5300AFXZC 1 Year Carry In F/HD F/HD 32" UN32N5300AFXZC 1 Year Carry In F/HD F/HD 40 UN40N5200AFXZC 1 Year Carry In F/HD F/HD 32 UN32M4500BFXZC 1 Year Carry In -
2021 Models
Type Series Size Model Waranty Terms Service Type QLED 8K QN900A 85" QN85QN900AFXZC 1 Year In Home QLED 8K QN900A 75" QN75QN900AFXZC 1 Year In Home QLED 8K QN900A 65" QN65QN900AFXZC 1 Year In Home QLED 8K QN800A 85" QN85QN800AFXZC 1 Year In Home QLED 8K QN800A 75" QN75QN800AFXZC 1 Year In Home QLED 8K QN800A 65" QN65QN800AFXZC 1 Year In Home QLED 4K QN90A 85" QN85QN90AAFXZC 1 Year In Home QLED 4K QN90A 75" QN75QN90AAFXZC 1 Year In Home QLED 4K QN90A 65" QN65QN90AAFXZC 1 Year In Home QLED 4K QN90A 55" QN55QN90AAFXZC 1 Year In Home QLED 4K QN90A 50" QN50QN90AAFXZC 1 Year In Home QLED 4K QN85A 85" QN85QN85AAFXZC 1 Year In Home QLED 4K QN85A 75" QN75QN85AAFXZC 1 Year In Home QLED 4K QN85A 65" QN65QN85AAFXZC 1 Year In Home QLED 4K QN85A 55" QN55QN85AAFXZC 1 Year In Home QLED 4K QN88A 85" QN85QN88AAFXZC 1 Year In Home QLED 4K QN88A 75" QN75QN88AAFXZC 1 Year In Home QLED 4K QN88A 65" QN65QN88AAFXZC 1 Year In Home QLED 4K QN88A 55" QN55QN88AAFXZC 1 Year In Home QLED 4K Q80A 85" QN85Q80AAFXZC 1 Year In Home QLED 4K Q80A 75" QN75Q80AAFXZC 1 Year In Home QLED 4K Q80A 65" QN65Q80AAFXZC 1 Year In Home QLED 4K Q80A 55" QN55Q80AAFXZC 1 Year In Home QLED 4K Q82A 85" QN85Q82AAFXZC 1 Year In Home QLED 4K Q82A 75" QN75Q82AAFXZC 1 Year In Home QLED 4K Q82A 65" QN65Q82AAFXZC 1 Year In Home QLED 4K Q82A 55" QN55Q82AAFXZC 1 Year In Home QLED 4K Q70A 85" QN85Q70AAFXZC 1 Year In Home QLED 4K Q70A 75" QN75Q70AAFXZC 1 Year In Home QLED 4K Q70A 65" QN65Q70AAFXZC 1 Year In Home QLED 4K Q70A 55" QN55Q70AAFXZC 1 Year In Home QLED 4K Q72A 85" QN85Q72AAFXZC 1 Year In Home QLED 4K Q72A 75" QN75Q72AAFXZC 1 Year In Home QLED 4K Q72A 65" QN65Q72AAFXZC 1 Year In Home QLED 4K Q72A 55" QN55Q72AAFXZC 1 Year In Home QLED 4K Q60A 85" QN85Q60AAFXZC 1 Year In Home QLED 4K Q60A 75" QN75Q60AAFXZC 1 Year In Home QLED 4K Q60A 70" QN70Q60AAFXZC 1 Year In Home QLED 4K Q60A 65" QN65Q60AAFXZC 1 Year In Home QLED 4K Q60A 60" QN60Q60AAFXZC 1 Year In Home QLED 4K Q60A 55" QN55Q60AAFXZC 1 Year In Home QLED 4K Q60A 50" QN50Q60AAFXZC 1 Year In Home QLED 4K Q60A 43" QN43Q60AAFXZC 1 Year Carry In QLED 4K Q60A 32" QN32Q60AAFXZC 1 Year Carry In QLED 4K Q62A 85" QN85Q62AAFXZC 1 Year In Home QLED 4K Q62A 75" QN75Q62AAFXZC 1 Year In Home QLED 4K Q62A 70" QN70Q62AAFXZC 1 Year In Home QLED 4K Q62A 65" QN65Q62AAFXZC 1 Year In Home QLED 4K Q62A 60" QN60Q62AAFXZC 1 Year In Home QLED 4K Q62A 55" QN55Q62AAFXZC 1 Year In Home QLED 4K Q62A 50" QN50Q62AAFXZC 1 Year In Home QLED 4K Q62A 43" QN43Q62AAFXZC 1 Year Carry In QLED 4K Q62A 32" QN32Q62AAFXZC 1 Year Carry In QLED 4K Q50A 32" QN32Q50AAFXZC 1 Year Carry In Crystal UHD AU8000 85" UN85AU8000FXZC 1 Year In Home Crystal UHD AU8000 75" UN75AU8000FXZC 1 Year In Home Crystal UHD AU8000 65" UN65AU8000FXZC 1 Year In Home Crystal UHD AU8000 55" UN55AU8000FXZC 1 Year In Home Crystal UHD AU8000 50" UN50AU8000FXZC 1 Year In Home Crystal UHD AU8000 43" UN43AU8000FXZC 1 Year Carry In Crystal UHD AU8200 75" UN75AU8200FXZC 1 Year In Home Crystal UHD AU8200 65" UN65AU8200FXZC 1 Year In Home Crystal UHD TU7000 82" UN82TU7000FXZC 1 Year In Home The Frame LS03A 75" QN75LS03AAFXZC 1 Year In Home The Frame LS03A 65" QN65LS03AAFXZC 1 Year In Home The Frame LS03A 55" QN55LS03AAFXZC 1 Year In Home The Frame LS03A 50" QN50LS03AAFXZC 1 Year In Home The Frame LS03A 43" QN43LS03AAFXZC 1 Year Carry In The Premier (Projector) LSP7 - SP-LSP7TFAXZC 2 Year Pick Up The Premier (Projector) LSP9 - SP-LSP9TFAXZC 2 Year Pick Up -
2022 Models
Type Series Size Model Waranty Terms Service Type Neo QLED 8K QN900B 85" QN85QN900BFXZC 1 Year In Home Neo QLED 8K QN900B 75" QN75QN900BFXZC 1 Year In Home Neo QLED 8K QN900B 65" QN65QN900BFXZC 1 Year In Home Neo QLED 8K QN800B 85" QN85QN800BFXZC 1 Year In Home Neo QLED 8K QN800B 75" QN75QN800BFXZC 1 Year In Home Neo QLED 8K QN800B 65" QN65QN800BFXZC 1 Year In Home Neo QLED 4K QN92BA 85" QN85QN92BAFXZC 1 Year In Home Neo QLED 4K QN92BA 75" QN75QN92BAFXZC 1 Year In Home Neo QLED 4K QN92BA 65" QN65QN92BAFXZC 1 Year In Home Neo QLED 4K QN92BA 55" QN55QN92BAFXZC 1 Year In Home Neo QLED 4K QN90BA 85" QN85QN90BAFXZC 1 Year In Home Neo QLED 4K QN90BA 75" QN75QN90BAFXZC 1 Year In Home Neo QLED 4K QN90BA 65" QN65QN90BAFXZC 1 Year In Home Neo QLED 4K QN90BA 55" QN55QN90BAFXZC 1 Year In Home Neo QLED 4K QN90BA 50" QN50QN90BAFXZC 1 Year In Home Neo QLED 4K QN90BA 43" QN43QN90BAFXZC 1 Year Carry In Neo QLED 4K QN9DAA 75" QN75QN9DAAFXZC 1 Year In Home Neo QLED 4K QN9DAA 65" QN65QN9DAAFXZC 1 Year In Home Neo QLED 4K QN9DAA 55" QN55QN9DAAFXZC 1 Year In Home Neo QLED 4K QS95BA 65" QN65QS95BAFXZC 1 Year In Home Neo QLED 4K QS95BA 55" QN55QS95BAFXZC 1 Year In Home Neo QLED 4K QN88B 75" QN75QN88BAFXZC 1 Year In Home Neo QLED 4K QN88B 65" QN65QN88BAFXZC 1 Year In Home Neo QLED 4K QN88B 55" QN55QN88BAFXZC 1 Year In Home Neo QLED 4K QN85BA 85" QN85QN85BAFXZC 1 Year In Home Neo QLED 4K QN85BA 75" QN75QN85BAFXZC 1 Year In Home Neo QLED 4K QN85BA 65" QN65QN85BAFXZC 1 Year In Home Neo QLED 4K QN85BA 55" QN55QN85BAFXZC 1 Year In Home QLED 4K Q82B 85" QN85Q82BAFXZC 1 Year In Home QLED 4K Q82B 75" QN75Q82BAFXZC 1 Year In Home QLED 4K Q82B 65" QN65Q82BAFXZC 1 Year In Home QLED 4K Q82B 55" QN55Q82BAFXZC 1 Year In Home QLED 4K Q82B 50" QN50Q82BAFXZC 1 Year In Home QLED 4K Q80B 85" QN85Q80BAFXZC 1 Year In Home QLED 4K Q80B 75" QN75Q80BAFXZC 1 Year In Home QLED 4K Q80B 65" QN65Q80BAFXZC 1 Year In Home QLED 4K Q80B 55" QN55Q80BAFXZC 1 Year In Home QLED 4K Q80B 50" QN50Q80BAFXZC 1 Year In Home QLED 4K Q75A 85" QN85Q75AAFXZC 1 Year In Home QLED 4K Q75A 75" QN75Q75AAFXZC 1 Year In Home QLED 4K Q75A 65" QN65Q75AAFXZC 1 Year In Home QLED 4K Q75A 55" QN55Q75AAFXZC 1 Year In Home QLED 4K Q60BA 85" QN85Q60BAFXZC 1 Year In Home QLED 4K Q60BA 75" QN75Q60BAFXZC 1 Year In Home QLED 4K Q60BA 70" QN70Q60BAFXZC 1 Year In Home QLED 4K Q60BA 65" QN65Q60BAFXZC 1 Year In Home QLED 4K Q60BA 60" QN60Q60BAFXZC 1 Year In Home QLED 4K Q60BA 55" QN55Q60BAFXZC 1 Year In Home QLED 4K Q60BA 50" QN50Q60BAFXZC 1 Year In Home QLED 4K Q60BA 43" QN43Q60BAFXZC 1 Year Carry In Frame LS03BA 85" QN85LS03BAFXZC 1 Year In Home Frame LS03BA 75" QN75LS03BAFXZC 1 Year In Home Frame LS03BA 65" QN65LS03BAFXZC 1 Year In Home Frame LS03BA 55" QN55LS03BAFXZC 1 Year In Home Frame LS03BA 50" QN50LS03BAFXZC 1 Year In Home Frame LS03BA 43" QN43LS03BAFXZC 1 Year In Home Frame LS03BA 32" QN32LS03BAFXZC 1 Year Carry In Frame LS01BA 65" QN65LS01BAFXZC 1 Year In Home Frame LS01BA 55" QN55LS01BAFXZC 1 Year In Home Frame LS01BA 43" QN43LS01BAFXZC 1 Year In Home Freestyle LSP3B - SP-LSP3BLAXZC 1 Year Pick Up -
2020 AV Models
Product Model Waranty Terms Service Type Soundbar HW-Q950T/ZC 1 Year Carry in / Pick Up Soundbar HW-Q900T/ZC 1 Year Carry in / Pick Up Soundbar HW-Q800T/ZC 1 Year Carry in / Pick Up Soundbar HW-Q70T/ZC 1 Year Carry in / Pick Up Soundbar HW-Q60T/ZC 1 Year Carry in / Pick Up Soundbar HW-T650/ZC 1 Year Carry in / Pick Up Soundbar HW-T550/ZC 1 Year Carry in / Pick Up Soundbar HW-T450/ZC 1 Year Carry in / Pick Up Outdoor Soundbar HW-LST70T/ZC 1 Year Carry in / Pick Up Life Style Soundbar HW-S60T/ZC 1 Year Carry in / Pick Up General Sound Bar HW-T400/ZC 1 Year Carry in / Pick Up Wireless Subwoofer SWA-W500/ZC 1 Year Carry in / Pick Up Party Audio MX-T70/ZC 1 Year Carry in / Pick Up Party Audio MX-T50/ZC 1 Year Carry in / Pick Up -
2021 AV Models
Product Model Waranty Terms Service Type Soundbar HW-Q950A/ZC 1 Year Carry in / Pick Up Soundbar HW-Q900A/ZC 1 Year Carry in / Pick Up Soundbar HW-Q800A/ZC 1 Year Carry in / Pick Up Soundbar HW-Q700A/ZC 1 Year Carry in / Pick Up Soundbar HW-Q600A/ZC 1 Year Carry in / Pick Up Soundbar HW-A650/ZC 1 Year Carry in / Pick Up Soundbar HW-A550/ZC 1 Year Carry in / Pick Up Soundbar HW-A450/ZC 1 Year Carry in / Pick Up Soundbar HW-T400/ZC 1 Year Carry in / Pick Up Soundbar HW-S60A/61A 1 Year Carry in / Pick Up Soundbar HW-S50A/ZC 1 Year Carry in / Pick Up -
2022 AV Models
Product Series Model Waranty Terms Service Type Soundbar Q990B HW-Q990B/ZC 1 Year Carry in / Pick Up Soundbar Q930B HW-Q930B/ZC 1 Year Carry in / Pick Up Soundbar Q910B HW-Q910B/ZC 1 Year Carry in / Pick Up Soundbar Q800B HW-Q800B/ZC 1 Year Carry in / Pick Up Soundbar Q700B HW-Q700B/ZC 1 Year Carry in / Pick Up Soundbar Q600B HW-Q600B/ZC 1 Year Carry in / Pick Up Soundbar Q60B HW-Q67CB/ZC 1 Year Carry in / Pick Up Soundbar Q60B HW-Q60B/ZC 1 Year Carry in / Pick Up Soundbar B650 HW-B67C/ZC 1 Year Carry in / Pick Up Soundbar B650 HW-B650/ZC 1 Year Carry in / Pick Up Soundbar B550 HW-B550/ZC 1 Year Carry in / Pick Up Soundbar B550 HW-B53C/ZC 1 Year Carry in / Pick Up Soundbar B450 HW-B450/ZC 1 Year Carry in / Pick Up Soundbar S800B (Slim) HW-S800B/ZC 1 Year Carry in / Pick Up Soundbar S800B (Slim HW-S801B/ZC 1 Year Carry in / Pick Up Soundbar S60B HW-S60B/ZC 1 Year Carry in / Pick Up Soundbar S60B HW-S61B/ZC 1 Year Carry in / Pick Up Soundbar S50 HW-S61B/ZC 1 Year Carry in / Pick Up Acc. Rear SPK SWA-9200S/ZC 1 Year Carry in / Pick Up Acc. Subwoofer SWA-W510/ZC 1 Year Carry in / Pick Up Sound Tower B70 MX-ST70B/ZC 1 Year Carry in / Pick Up Sound Tower B50 MX-ST50B/ZC 1 Year Carry in / Pick Up Sound Tower B40 MX-ST40B/ZC 1 Year Carry in / Pick Up
Frequently Asked Questions
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Which cities are applicable for direct pickup service?To support Canadians in their efforts to stay home, we provide Door to Door Repair Service across Canada. Please note that in some areas, the pick up service is not available. If you are in non-serviceable area, please contact us at 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and we will help you get the most appropriate repair solution.
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What products and models are applicable for pick-up service?TV models 49 inch and below are applicable for pick-up service. The product can either be left curbside or a garage for pickup or in the lobby of a condominium or apartment building
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What is the process to use the service?For service support for your Samsung TV, simply call 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and one of our specialists will assist in diagnosing your TV via remote support. If service is required, our Authorized Service Centre will arrange a curbside or a garage pick up for your product or in the lobby of a condominium or apartment building.
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Who will be picking up the product?Samsung is proud to work with FedEx as our approved pick-up and delivery partner. Samsung will also handle all shipping costs related to this service. The health and safety or our customers, employees and partners remains our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19.
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How do you ensure that the product is sanitized before sending out?Samsung is proud to provide product sanitization as part of your service, providing you with peace of mind knowing your repaired product has been cleaned before being returned to you. We are sanitizing all the repaired products with alcohol-based sanitizing wipes and will cover products with a plastic wrap prior to delivery. We advise that you wash your hands after you have handled the product for additional safety.
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Is there a charge for this service?There is no cost of pick-up & return of the product or any service charges if the product is covered by the manufacturer’s warranty or Samsung’s extended warranty. For repairs that are Out-of-Warranty, customers will pay for both the service costs and any associated shipping and handling charges directly.
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What is the Repair time?Your TV/AV products will be repaired and returned to you within approximately three (3) business days of being received at our Authorized Service Centre.
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