Jet Bot Combo with AI Object Recognition

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Jet Bot Combo with AI Object Recognition
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Features

Highlights

AI-powered all-in-one cleaning with steam sanitization

AI enhanced cleaning with almost no work

Intelligent AI Recognition

Clean your home carefully. It recognizes* humans, pets and various objects**, including hard to see items, and categorizes spaces***. It identifies and cleans stained spots as well****. Additionally, it senses the carpet depth to avoid getting them overly wet*. 

Jet Bot Combo AI Steam+ scans the living room, detecting objects sequentially: slippers, book, cable, carpet, and a stained area on the floor. Jet Bot Combo AI Steam+ scans the living room, detecting objects sequentially: slippers, book, cable, carpet, and a stained area on the floor.
* Based on our deep learning model trained using predefined set of data. Results accuracy may vary. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
** Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
*** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.
**** A stained area is defined as a solid, coloured and opaque spot, such as a dried juice, with a size of 4cm x 4cm or larger. Stained area identification may be affected by the size of the stain or the environmental conditions of the floor, such as the floor pattern. A Wi-Fi connection and Samsung account are required. 

Intelligently cleans around obstacles

AI Object Recognition*

Clean with less hassle. Using the AI DNN** model and a camera, it recognizes* various objects***, including humans****. pets***** and small items, so it can clean around or avoid obstacles. It also identifies and cleans stained areas, and classifies its surrounding cleaning spaces.******.

Jet Bot Combo AI Steam+ scans the room and detects objects sequentially: carpet, cable, slippers, and pad. It avoids cable and slippers in front of it by maneuvering between them. Jet Bot Combo AI Steam+ scans the room and detects objects sequentially: carpet, cable, slippers, and pad. It avoids cable and slippers in front of it by maneuvering between them.
 * Based on our deep learning model trained using predefined set of data. Accuracy of results may vary. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
** AI Deep Neural Network.
*** Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
**** It only recognizes a human presence based on generic visual indicators, and cannot identify individual people. The recognition capabilities may be limited when a person’s entire body cannot be seen. A Wi-Fi connection and Samsung account are required.
***** Only dogs and cats can be recognized. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets. The recognition capabilities may be limited by the posture or position of a cat. The ability to recognize your pet may vary depending on the type of animal and the living environment. A Wi-Fi connection and Samsung account are required.
****** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

Easily identify & map the layout of rooms

Spatial Recognition

Identify the rooms in your home. As well as recognizing objects, Spatial Recognition technology also intelligently identifies appliances and furnitures* and shows them on a generated visual map on your Smarthings App.*** It also automatically determines the layout and recommends names for each mapped area**.

 * Object recognition may be affected by an object’s shape or the environmental conditions. Only certain furniture and appliances can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, furniture with a crossbar, furniture legs, and wheeled chair. A Wi-Fi connection and Samsung account are required.
** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.
*** Spatial Recognition will display automatically via the SmartThings App. A Wi-Fi connection and connected Samsung account are required.

Automatically identifies & cleans stains

Stained Area Deep Cleaning

Make sure stains are cleaned with Stained Area Deep Cleaning**. Using object recognition technology to identify stained spots on a floor*, it re-cleans the stained area with mop pads, which are heated with steam and water at the Clean Station Steam+.

Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.
Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.
Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.

Powerful cleaning of carpets and floors

AI Floor Detect***

 Enjoy powerful cleaning. AI Floor Detect identifies different floor types*. On carpet, the robot lifts the mop pads or detaches them at the station to make sure the wet mops are not coming into contact with the carpet. It powerful suction power also makes for cleaning.

Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
  • * A stained area is defined as a solid, coloured and opaque spot, such as a dried juice, with a size of 4cm x 4cm or larger. Stained area identification may be affected by the size of the stain or the environmental conditions of the floor, such as the floor pattern. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
    ** The Stained Area Deep Cleaning’s key functions, such as the contamination recognition range or accuracy, may vary.

Avoids obstacles

Obstacle Avoidance* using a Active Stereo 3D Sensor

Make sure your home is cleaned effortlessly. Jet Bot Combo AI is equipped with a powerful Active Stereo 3D Sensor. Using two 3D depth cameras, it scans a wide area**, so it can detect and avoid very narrow or small objects on the floor*, even if they’re only 1cm*** high.

Upgraded detection for precise navigation

dToF LiDAR Sensor

The upgraded dToF LiDAR sensor increases the detection distance by about 36%* and, as a result, it widens the size of the detection area by 79%*. This helps improve the Jet Bot Combo AI’s path by repeatedly scanning the room to gather distance information and track its location, even in dark areas.

  • * This function may be affected by an object’s size and shape, or the environmental conditions.Obstacle avoidance may be affected if the object is in the sensor’s blind spot, within a complex environment, or during wall cleaning.
    ** Up to 1m, Horizontal field of view: 60°, Vertical field of view: 40°.
    *** As small as about 1cm wide, 1cm tall and 1cm deep.
    **** Based on internal testing compared to the Jet Bot VR8000 model with a conventional LiDAR Sensor. Scans 360° over a distance ranging from 5cm up to 8m.

All-in-One Clean Station Steam+ with Steam Sanitization

Easy mop maintenance

All-in-One Clean Station Steam+ with Steam Sanitization

Clean effortlessly! First, the Clean Station Steam+ automatically washes mops at high temperatures with steam and water*. Then, the Clean Station Steam+ cleanses the mps with steam** and dries them with hot air***. It also empties the dust bag****, refills the water tank, and recharges the battery.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.
** The measured temperature of the steam is 100°C.
*** The measured temperature of the hot air ranges from 50 to 60℃.
**** The actual emptying interval will depend on individual usage and environmental factors.

Automatic washing of the dirty mops pads

High Temperature Washing*

Ensure that your mop pads are clean and ready to use. You can set the robot to return to the Clean Station Steam+ at a specific time or after cleaning a particular space. Once it does, the robot washes the mop pads at a high temperature* with steam and water, which will help remove stubborn dirt.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.

Steam Sanitization

Keep the mop pads hygienic and odor free with the Steam Sanitization feature. When the robot vacuum returns to the Clean Station Steam+ after mopping, high-temperature steam* is sprayed onto the mop pads

* The measured temperature of the steam is 100°C.

Dry mop pads easily

Hot Air Drying

Dry your mop pads using the Hot Air Drying function. After the robot vacuum finishes mopping, it uses hot air of 55°C* to dry the wet mop and cleaning plate. Within 2 hours, it reduces the moisture level of the mop pad down to below 5%**, so they are ready to use.

* The measured temperature of the hot air ranges from 50 to 60°C.
** Based on internal testing. Calculated by measuring and comparing the weight of the washed mop pads before and after drying for 120 minutes. Results may vary depending on the actual usage conditions.

Automatically easy & clean emptying

Auto Dust Emptying

Enjoy a convenient and easy way of emptying your dustbin every 2-3 months*. After cleaning or when the dustbin gets full, the robot returns to the Clean Station Steam+, which helps remove dust and debris in the vacuum** using “Air Pulse” technology. A multi-layered Filtration system traps 99.999% of

* Dust bin emptying may vary depending on how full the dust bin gets.
** Results may vary depending on individual use. Dust and hair stuck inside the Jet Bot grille may not be removed with a single "Air Pulse" cycle.
*** Based on internal testing, using Max mode, in accordance with the IEC62885-2 5.14 standard. Results may vary depending on the actual home conditions.

Continous mopping with automatic refills

Auto Refill

Keep mopping with the Auto Refill function. During cleaning, if the water tank in the robot vacuum cleaner empties, the Jet Bot detects it and returns to the Clean Station Steam+ to automatically refill the water tank, so it can continue mopping your home.

All-in-One Clean Station Steam+ with Intensive Steam Cleaning

Easy maintenance of the mops

All-in-One Clean Station Steam+ with Intensive Steam Cleaning

Clean effortlessly! First, the Clean Station Steam+ automatically washes mops at high temperatures with steam and water*. Then, the Clean Station Steam+ cleanses the mps with steam** and dries them with hot air***. It also empties the dust bag****, refills the water tank, and recharges the battery.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.
** The measured temperature of the steam is 100°C.
*** The measured temperature of the hot air ranges from 50 to 60℃.
**** The actual emptying interval will depend on individual usage and environmental factors.

Intensively cleans dirty mop pads

Intensive Steam Cleaning

Keep the mop pads clean andfresh with the Intensive Steam Cleaning feature. When the robot vacuum finishes mopping and returns to the Clean Station Steam+ after mopping, high-temperature steam* is sprayed onto the mop pads. It keeps the mop pads extra clean.

* The measured temperature of the steam is 100°C.

Powerful mop cleaning of dirt and stains

Powerful Spinning Mop

Ensure floors are cleaned thoroughly with enhanced mopping. Jet Bot Combo AI’s powerful dual rotating mop pads spin rapidly at 170rpm for deep cleaning of stains. It removes the general dirt of daily living and actively scrubs away the tough stains.

Delivers a powerful cleaning performance

Powerful Vacuum Cleaning

Clean your home with powerful suction. The Digital Inverter motor generates powerful suction, so it easily sucks up hair, dirt and fine dust on the floor. Its torque enables intensive cleaning for strong results.

Removes human hairs and pet hairs easily

New High-efficiency Brush with Hair Grinder

Remove hairs, including pet hair, on carpets and floors *. A newly designed Brush includes Samsung’s patented Hair Grinder. It collects hair in the center and then cuts it up finely, so it can be sucked out easily, which helps prevent tangles.

* Based on internal testing. The Jet Bot with Brush and Hair Grinder was compared to a Brush without a Hair Grinder. When comparing the hair removal, pet hair entanglement and suction performance, the Brush with the Hair Grinder offers an 880% improvement compared to a brush without a hair grinder: after being used for 30 minutes, there is 0.44g less hair on the Brush with the Hair Grinder compared to 0.05g less hair on the brush without the Hair Grinder. Results may vary depending on actual usage conditions.

4 Different Cleaning Modes

A flexible choice of cleaning methods

Vacuum and Mop Together

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For faster cleaning, use the Vacuum and Mop Together mode. If you want a slower and more careful cleaning, select the Mopping after Vacuuming mode, or just use the Vacuum-only or Mop-only modes

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Mopping after Vacuuming

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For faster cleaning, use the Vacuum and Mop Together mode. If you want a slower and more careful cleaning, select the Mopping after Vacuuming mode, or just use the Vacuum-only or Mop-only modes

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Vacuum Only Cleaning

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For faster cleaning, use the Vacuum and Mop Together mode. If you want a slower and more careful cleaning, select the Mopping after Vacuuming mode, or just use the Vacuum-only or Mop-only modes

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Mop Only Cleaning

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For faster cleaning, use the Vacuum and Mop Together mode. If you want a slower and more careful cleaning, select the Mopping after Vacuuming mode, or just use the Vacuum-only or Mop-only modes

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

App Control

Virtually map your home

3D Mapping

Map your home in 3D. Jet Bot Combo AI’s dToF LiDAR senses and creates a layout, and converts it into a virtual 3D map, with appliances and furniture. You can see it on the SmartThings App*** and set areas to clean or avoid. It also supports various functions, like real-time cleaning trajectories.*

* Based on internal testing. Scans 360° over a distance ranging from 5cm up to 8m.
** A Wi-Fi connection and Samsung account are required.
*** Jet Bot Combo AI can draw and save up to 4 maps. Recognition of Jet Bot Combo AI’s location may be affected by the shape of the house and the location of furniture. It may result in a failure to identify Jet Bot Combo AI’s location and/or recall the right map, if the place has a similar layout to other spots or if there are few objects to detect with dToF LiDAR sensor.
**** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Quadruple mapping for fast-track cleaning

Create Additional Maps*

Enjoy effortless cleaning by mapping your home's entire layout. The "Create Additional Map" function* lets you draw and save maps of many spaces. If the Jet Bot Combo AI is moved to a different room, a dToF LiDAR sensor identifies its location** and it automatically recognizes the correct map.

* A Wi-Fi connection and Samsung account are required.
** Jet Bot Combo AI can draw and save up to 4 maps. Recognition of Jet Bot Combo AI’s location may be affected by the shape of the house and the location of furniture. It may result in a failure to identify Jet Bot Combo AI’s location and/or recall the right map, if the place has a similar layout to other spots or if there are few objects to detect with dToF LiDAR sensor.

Set restricted areas to prevent access

No-go-zone & Virtual Wall

Avoid certain objects and areas. You can set restrictions manually by selecting specific locations that the Robot should not travel to on a map in the SmartThings App*. You can also set limitations and designate one part of a room as off limits using virtual walls. You can further set specific areas

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Choose where to clean

Select & Go

Simply choose the specific areas that you want cleaned using "Select & Go". Jet Bot Combo AI recognizes rooms and can clean them selectively, on a room by room basis, so that your home is cleaned effortlessly.*

Choose how you clean

Room Customization

Choose the best cleaning settings for each room. Room Customization in the SmartThings App* lets you adjust the suction power and the mop pad cleaning intensity to the level required for different areas. For example, you could select Max for stronger cleaning in spaces used by children and pets. 

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Track your cleaning

Live Cleaning Report

Check Jet Bot Combo AI’s performance easily on the SmartThings App***. You can monitor its movement and status in real time on a virtual map of your home**, and pause it or instruct it to stop*. It also creates a report, so you can view a cleaning history.

* Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
** Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
*** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

* Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
** Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
*** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

Remotely check on your home and pets

Jet Live Home Monitoring

Check on your home at any time. Jet Bot Combo AI’s camera can live stream video to the SmartThings App*. In patrol mode, it automatically monitors your home, and alerts you if it detects a human**. Using E2EE***, video is encrypted and can only be viewed by an authorized user.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** It only recognizes a human presence based on generic visual indicators, and cannot identify individual people. The recognition capabilities may be limited when a person’s entire body cannot be seen.
*** End to End Encryption.
**** Only dogs and cats can be recognized. The recognition capabilities may be limited by the posture or position of a pet. The ability to recognize your pet may vary depending on the type of animal and the living environment. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets.

Simply speak and Jet Bot Combo AI will act

Voice Recognition

Clean your home with your voice* – wherever you are! Using Samsung Bixby** embedded in the robot or on a smartphone linked to the Jet Bot, you can tell Jet Bot Combo AI what to do. You can schedule when it works, starts and stops cleaning along with instruct it on where to clean, empty its dustbin, locate its position and more***.

* Service availability may vary by region.
** Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on country. Bixby recognizes selected languages and certain accents/dialects, including Korean, English (US/GB/IN), Spanish (MX/ES), German, French, Italian, and Portuguese (BR). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.
*** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Check-in on your pets

SmartThings Pet Care Service

Get updates and monitoring information on your pets when you are not home. The SmartThings Pet Care Service* lets you check on your pet with Jet Bot Combo AI, as it can recognize** them and provide updates. If it senses barking, it lets you know, so that you can play music from other connected smart devices*** to help your pet feel more relaxed.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** Only dogs and cats can be recognized. The recognition capabilities may be limited by the posture or position of a pet. The ability to recognize your pet may vary depending on the type of animal and the living environment. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets.
*** Each SmartThings device needs to be connected under the same Samsung account and set to be optimized for pets by the SmartThings App.

What's in the box

Specifications

  • Dust Capacity

    0.25 L

  • Max Consumption Power

    70 W

  • Set Weight

    4.8 kg

  • Set Dimension (WxHxD)

    359x100x364 mm

  • Net Weight

    18.8 kg

  • Net Dimension (WxHxD)

    444x547x510 mm

  • Main Color

    Satin Greige

  • Point Colour

    Satin Greige

  • Digital Inverter Motor

    Yes

  • Button Type

    Touch

  • AI Processor

    Qualcomm QRB4210

  • 3D Sensor

    Yes

  • LiDAR Sensor

    dToF LiDAR Sensor

  • Anti-Cliff

    Yes

  • Max Consumption Power

    70 W

  • Max Suction Power (Pascal)

    6000 Pa

  • Max Running Time

    180 min

  • Suction Power

    5 W

  • Noise Level

    74 dBA

  • Display Type

    LED

  • Battery Type

    Li-ion

  • Voltage

    14.4 V

  • Charging Time

    300 min

  • Charging Station

    Clean Station Steam+

  • Exhaust

    Fine Dust Filter

  • Pre-Motor

    Yes

  • Main Brush 1

    High-efficiency Brush

  • Side

    1 EA

  • Microfiber Mop

    2 EA

  • Number of Cleaning Modes

    4

  • Type

    Bagless

  • Dust Capacity

    0.25 L

  • Water Tank Capacity

    0.1 L

  • Consumption Power

    1200 W

  • Dust Bag

    1 EA

  • Voltage, Hz

    120 V, 60 Hz

  • Dust Bag Capacity

    2.5 L

  • Auto-Wash

    Yes

  • Dimension (WxHxD)

    444x547x510 mm

  • Steam Sanitization

    Yes

  • Auto-Dry

    Yes

  • Filtration Rate

    99.999 %

  • Weight

    14 lb

  • Auto Water Refill

    Yes

  • Clean Water Tank Capacity

    4 L

  • Dirty Water Tank Capacity

    3.6 L

  • SmartThings App Support

    Yes

  • Bixby, Alexa, Google Assistant Support

    Yes

  • Object Recognition

    Yes

  • Obstacle Avoidance

    Yes

  • Home Monitoring

    Yes

  • Patrol Mode

    Yes

  • Live Cleaning Report

    Yes

  • Select & Go

    Yes

  • Mapping

    Yes

  • No go Zone

    Yes

  • Voice Guide

    Yes

  • Scheduling

    Yes

  • Voice Control

    Yes

  • Water Flow Speed Control

    Yes

  • Wi-fi Control

    Yes

  • Intelligent Power Control

    Yes

  • Mop Lifting

    10 mm

  • Washable Dust Bin

    Yes

  • Auto-Docking

    Yes

  • Set Dimension (WxHxD)

    359x100x364 mm

  • Net Dimension (WxHxD)

    444x547x510 mm

  • Gross Dimension (WxHxD)

    518x480x627 mm

  • Set Weight

    4.8 kg

  • Net Weight

    18.8 kg

  • Gross Weight

    23.0 kg

  • Security Update Period (At least 5 years from launch of product) 

    31 December 2029

Reviews

Jet Bot Combo with AI Object Recognition

4.1

Recommended by 78% of customers.

Write a review
5 stars 63%
4 stars 16%
3 stars 4%
2 stars 1%
1 stars 16%
Features 4.3
Performance 4.1
Design 4.5
Value 3.9
AI review summary
  • The device effectively vacuums and mops floors, leaving them spotless.
  • It has impressive obstacle avoidance and navigates well around furniture.
  • The robot automatically empties the dustbin, washes the mop pads, and refills the water tank, reducing manual maintenance.
  • The AI-powered object detection and mapping capabilities allow efficient cleaning without getting stuck.
  • The device handles both hard floors and carpets seamlessly.
  • Some users have reported issues with the AI navigation and difficulty setting up the app.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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160 Reviews

Brandnewahmad
1 (9,999)

2025-01-07

East Anglia, UK

1 (9,999)
[This review was collected as part of a promotion.] I bought this because I thought Samsung was a reliable brand, but this is a dismal product that is basically a scam. First of all, great features but they don't work so you have to turn them off. Secondly, basic features like vacuum do not work and leave debris on the floor. When mopping, it gets stuck in the same place. There is a picture of a 5 year warranty but it's actually only 2 years. Absolute scam and should be reported to trading standards. Finally, no replacement mop pads or dustbin filters are available for it. Absolutely disgusting from Samsung.
[D] Alternative Text [D] Alternative Text
Helpful?
BrimsleysMom
4 (9,999)

2026-03-26

Norton Shores, MI

4 (9,999)
[This review was collected as part of a promotion.] There is a steep learning curve to figuring out all the settings. I definitely have to keep an eye on it while it's running. The vacuum frequently gets "caught" in rooms with a hard floor to carpet transition. It also needs help to get up the ramp back into the dock. I wish it there were a sensor to know when the dust bin was full and empty automatically when full. Instead it will continue attempting to vacuum when full and makes a mess. I would love to set a routine to clean my whole house and empty as needed, but the only thing that works is to do one or two rooms at a time. Otherwise it seems to vacuum well and is thorough. I haven't tried mopping yet.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
MatthewAM
5 (9,999)

2024-08-14

Fairhope

5 (9,999)
[This review was collected as part of a promotion.] I've recently integrated the Samsung Bespoke Jet Bot Combo AI Robot Vacuum and Mop into my home, and it has transformed our cleaning routine. The AI object recognition and 3D mapping ensure it navigates our home effortlessly, avoiding obstacles while providing a thorough clean. The All-in-One Clean Station is a game changer, automatically washing mop pads and emptying the dustbin, which saves me time and effort. With its powerful suction and dual mop pads, it tackles everything from pet hair to tough stains on various surfaces. This vacuum has truly made maintaining a clean home easier and more efficient for my family and me.
I recommended this product.
Helpful?
Graham31
2 (9,999)

2025-01-27

Manchester

2 (9,999)
I've been really pleased with the Robot 3 in 1 cleaner with the VAC and Mop functions! ...However think twice about buying!! - You can't get replacement mops heads anywhere, Ive been trying for three months ...and when speaking to Samsung customer services they are unable to say if they will ever restock and recommend searching retail outlets, again searched there with no joy. So I've paid a large amount on money for a Samsung device that one of the main functions will not be available due to no accessories available. Please go with a manufacturer that gives the whole round support including accessories for you device.
Helpful?
LourdesCelie
5 (9,999)

2024-08-14

north port

5 (9,999)
[This review was collected as part of a promotion.] I've been using the Samsung Bespoke Jet Bot AI+ (VR7MD97714G/AA) for a few weeks now, and it's been a game-changer for keeping my floors clean. This robot vacuum and mop combo is truly impressive in both its cleaning power and intelligent features such as AI obstacle avoidance and LiDAR mapping, make it a smart and efficient cleaning companion. If you're looking for a top-of-the-line robot vacuum and mop that can handle daily cleaning maintenance with ease, I highly recommend the Samsung Bespoke Jet Bot AI+. It's a worthwhile investment for anyone who values a clean and well-maintained home.
I recommended this product.
Helpful?
damo79
5 (9,999)

2025-02-20

5 (9,999)
I purchased this vacuum, as my wife requested addition to our household in form of a robot vaccum. She has high expectations for such equipment and was initially underwhelmed and struggled to map the ground floor in our house. I asked her to be patient and try again and the mapping was successful. It performs very well, cleans and mops the floors very close to edges and helps to keep the floors cleaner adding more free time to do other things. App is intuitive and my wife is very happy with it. Pleased with the purchase. The only negative I have is that spare mop pads are not currently available on Samsung UK website and this needs to be resolved asap - please make all maintenance / spare parts available.
I recommended this product.
Helpful?
nesjes24
5 (9,999)

2024-08-14

New York

5 (9,999)
[This review was collected as part of a promotion.] This AI Robot Vacuum and Mop cleaner is amazing. It was easy to set up straight up from out of the box. Once it was all set up, I easily connected it to the Samsung SmartThings app. There you can see all features that this amazing Vacuum can do. You can select different settings and even have it set up for a certain time of the day or night to do it's cleaning. Once it learned the layout of my floors, it cleaned them really well and also mopped it really well. It speaks to you and let's you know of any obstacles in it way. I highly recommend this to anyone. It's a game changer.
I recommended this product.
Helpful?
Nutcase DIYer
4 (9,999)

2025-01-19

4 (9,999)
Very good: navigates well around obstacles, mop feature is really useful, so are the automatic mop cleaning and vacuum empty features. Very easy to operate from phone once set up. It does not like small stones which can be sucked up and jam the long rotating brush under the robot but it is easy to remove the stones. Less than perfect: need to be a bit of geek to set up mobile phone control of the robot. Also although not found in the instructions, the cleaning station must be located on a firm surface such as plastic tiles. On some ordinary carpets the cleaning station (which is quite heavy) sinks into the carpet and the robot loading ramp rides up, such that the robot cannot climb up the ramp and into the station.
I recommended this product.
Helpful?
cblonders
5 (9,999)

2024-08-14

Farmington

5 (9,999)
[This review was collected as part of a promotion.] This robot vacuum has made keeping a clean house so much easier! I have it set on a schedule to vacuum and mop every day or every other day at a specific time. In the app you are able to customize the cleaning per room which is nice. I wish it was able to fit under our couch, that’s the only downside. The tanks hold a lot of water so you don’t have to empty/refill often which is very nice! The app has many other features to play around with so you are able to really customize your cleaning experience. Overall a very nice vacuum and easy set up! It navigates around objects easily and identifies if messes such as animal waste is present and won’t vacuum over it. It’s such a beautiful design and so easy anyone can use it!
I recommended this product.
Helpful?
Dan2705
1 (9,999)

2024-08-13

Yorkshire

1 (9,999)
Absolutely useless. Please don't waste your money!
Helpful?
SammyUser
3 (9,999)

2024-10-25

KY

3 (9,999)
The Combo AI robot vacuum barely cleans the wall edges while vacuuming and mopping as well. Almost 2 inches from the wall almost had all the white stuff I poured to test the edge cleaning. Check the attached videos. A robo vacuum at this price with such performance is surprising to say the least.. However, other regular areas that it does clean up (vacuum or mop), it does a good job. Not just the edges. The way the mop pads are position at the rear with respect to the curvature of the robo itself, it seems like it was never meant to mop close to the wall when it goes in a straight line next to the wall. Same is the case with the brush. Hardly touches the edge of the wall when the robo moves in a straight line alongside the wall. So design wise, it does not look like it was meant to clean close to the edge. So I am not sure if I am missing any setting that would fix this. Apart from occasionally missing the the door mat and not finding the clean station about a foot away and sitting there, the most annoying is the missing of the functionality. A Robo Vacuum/Mop that does not clean the wall edges for the premium price is a BIG let down for a BESPOKE top of the line product. PROs: Great obstacle avoidance, cleaning and mopping, drop mop pads for high pile rug Cons: The home monitoring never loads the video, edge cleaning..
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-10-25

SEA Care

Hello there, Thank you for your detailed insights into your experience with the Samsung VR7MD97714G Combo AI robot vacuum. It sounds like the device provides a solid clean for open areas, but its performance along wall edges, combined with occasional navigation challenges, has been a letdown given its premium price point. For more precise edge cleaning, I recommend exploring any configuration settings or custom cleaning modes available in the Samsung SmartThings app, which may provide additional adjustments for improved coverage along the edges. To ensure you’re fully leveraging all available features, please refer to the user guide starting on page 34 and through page 52 for customization and troubleshooting guidance. Manual https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf To help improve the issues with your washer, please follow the link and hyperlinks and watch the instructional video. Jetbot Mop is not cleaning properly https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147627027) to help our team gather your information. Have a great day. ^Charles

Freshy033
5 (9,999)

2024-08-14

Johnston

5 (9,999)
[This review was collected as part of a promotion.] What can't this thing do. The Jet Bot Combo AI can identify objects in its path and avoid them. This can help to prevent the robot from getting stuck or damaging your furniture. It's like I have my own little cleaning robot from the Jetsons. The robot can automatically adjust its cleaning power based on the type of floor it is cleaning. This helps to ensure that your carpets get a deep clean, while your hard floors are not damaged. It also has mop pads that can be adjusted based on your floor type. The mop pads on the Jet Bot Combo AI can be automatically lifted or detached when the robot is moving from carpet to hard floors. This helps to prevent the robot from tracking dirt and moisture from your hard floors onto your carpets.
I recommended this product.
Helpful?
BusyHillbilly
4 (9,999)

2025-06-03

Grass Valley, CA

4 (9,999)
[This review was collected as part of a promotion.] I love the convenience of it. It does help to keep the house cleaner and I love coming home to a cleaner house. It does have its limitations and for a while it was having issues automatically emptying the bin. When I called support they wanted me to ship it for repair but the problem seems to have selfresolved. I am concerned with the durability of the brushes and just keeping hair out of the moving parts as it does get tangled, also, its not great on edges and returning to the station. I hope some of these issues get improved with software updates
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Nandigums
1 (9,999)

2024-12-04

1 (9,999)
It is completely waste of money to buy this vacuum cleaner. this is the worst product I bought it till now. it didn't even clean the along the edges properly. The worst is thing is that if you are not satisfy with vacuum cleaner wants to returns then you have to pay 20% of the cost for using it. I don't understanding how can we know about product without using it. It is literally grabbing money for the waste product. I recommend never ever buy anything from Samsung. even many reviews in the internet says it is worst but I believe in Samsung.
Helpful?
Anonymous
4 (9,999)

2025-10-06

Fremont, CA

4 (9,999)
[This review was collected as part of a promotion.] It's a very good product. It's easy to maintain and did the cleaning pretty well. The reason I only give it a four star was because the Smart Things design was not good enough for this advance Robot Vacuum. I can't believe this device can't be scheduled to clean specific room or area. This is a very standard feature which exists in many years ago of a simple and cheap robot vacuum. It's very disappointing that a such expensive and advanced robot vacuum can't support such feature. Hope Samsung can get this feature added in the new future.
I recommended this product.
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
radsteph
5 (9,999)

2024-08-14

Paso Robles

5 (9,999)
[This review was collected as part of a promotion.] The Samsung VR7MD97714G/AA has successfully met my stringent criteria, exceeding my expectations in various aspects. Initially, my husband and I were hesitant to invest in this vacuum due to its cost and the size of our home. However, these concerns proved to be unfounded as the vacuum adeptly navigates every corner of our residence without any difficulty. After conducting a comprehensive mapping of our home, the device efficiently distinguishes between areas that require mopping and those that need only vacuuming, demonstrating its advanced functionality. Additionally, the built-in camera is a valuable feature that I utilize to monitor my dogs while I am away. This capability adds significant value and convenience, further justifying our purchase.
I recommended this product.
Helpful?
Will2k
5 (9,999)

2024-08-14

Nokesville

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is great. Setup was quick and easy, plus the whole unit fit nicely in a corner of our main living space. Using the Smart Things app to manage and control the vacuum is very easy and convenient. We can schedule the day it runs, time it runs, type of activity, where it's allowed to go, and so on. Type of activity is a great feature as sometimes we just need a quick vacuum versus a 'get every spot' vacuum. Changing out the dirty water and dust bin is a very easy process as well. My floors look clean and shiney everyday!
I recommended this product.
Helpful?
ChrisA123
1 (9,999)

2025-02-15

Hertfordshire, UK

1 (9,999)
Do not buy one of these. The idea is good, the app is pretty great, and ‘some’ of the tech works really well, but the overall product is unreliable - base station floods, onboard dust tank doesn’t empty - and Samsung service/support is by far the worst I have use in the last 10years. We purchased in November 2024. We had various teething issues with mapping but it did generally figure things out, and did a fairly good job of hoovering and mopping in the background each night. Then in Dec we realised the onboard dust box wasn’t emptying itself. Eventually a full reset resolved this. Then in Jan we found the Cleanstation tank/washing bay wasn’t emptying. More calls and emails to customer support, who very very clearly aren’t trained on these machines - try resetting it again etc. Eventually, after 2 weeks of wrestling with the useless customer service/support team, they agreed it needed collecting. By this point the device is barely 6 weeks old, but it’s outside the return window so warranty kicks in and you have to use their Service agent. They say they will arrange for it to be collected. No time given, no warning til DPD announce they will be collecting ‘that day’, and will be bringing a box. DPD and box arrives, but device doesn’t fit in box. Not even close. Customer services says ‘oops, it’s a new model (which it isnt) and we don’t have any larger boxes’. Very sorry, call you in 48 hours, taking personal care of your case now, etc. Hear nothing. Courier calls a few days later saying they are being tasked to collect it and deliver direct to service agent. Courier is good and does as promised. That was over a week ago. Since then, Samsung have tried sending DPD again, again with too small a box to collect a device that was collected over a week ago. Not a squeak from Samsung/their agent about what’s going on with my machine. Emails and live chats promise call backs. Calls to the help desk are answered only to explain that their system is being updated and they can’t do anything but they will call me back. No eta as to when. I was excited to be an early (ish) adopter, and am somewhat privileged enough to be able to afford the hefty price tag, but on the basis of my experience I cannot recommend either the product, or frankly the Samsung brand/service support offering. If someone from Samsung gets a grip of this matter and contacts me by CoB 16th Feb with an acceptable resolution to all the above, I’ll consider reflecting their solution in an update to the above.
[D] Alternative Text [D] Alternative Text
Helpful?
Luvjetbot
5 (9,999)

2024-08-24

Texas

5 (9,999)
[This review was collected as part of a promotion.] I bought this Bespoke Jet Bot Combo in July 2024. I also own Jet Bot AI+ vacuum for 1st floor and Jet Bot Vacuum for my Master Bedroom. This Jet Bot Combo to take care the whole 1st floor (3000 SqFt). As you can see I have experience with Samsung robot vacuum and let me tell you they’re very easy to use and durable. The vacuum and mop cleaning are superb. I schedule MWF for vacuuming and Saturday for Mopping. The Combo unit is very smart, automate and self contained. Wash and sanitize the mop itself. The only thing I do is to replenish the clean water and throw the dirty water. I definitely recommend for this Combo but since I have this Combo for only a month. I can’t say about the durability, hope it will have the same qualities as my other 2 jet bot vacuums.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
sylvi_slytherin
4 (9,999)

2024-10-14

4 (9,999)
Bought this robo vac as it was time for an upgrade and it intergraded with the SmartThings app which we have other Samsung devices that we monitor on there, the best app for smart home thus far. It doesn’t disappoint in the aspect of having all the needed technology to be able to run autonomously (schedule, water level, suction power, even monitoring pets and alert of barking when away).The AI needs some improvements, as it doesn’t always know the difference between a plate and our bedsheets lol. But you can tech it what it is which is a plus. One thing I’d like to see in the app is the ability to delete a room that you don’t want to vacuum, and in our case it picked up the outside of our house that it can’t reach. Can’t wait for updates that will help with the AI!
I recommended this product.
Helpful?
AlexF89
5 (9,999)

2024-08-14

San Diego

5 (9,999)
[This review was collected as part of a promotion.] **⭐️⭐️⭐️⭐️⭐️** The Samsung Bespoke Jet Bot Combo AI Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam (VR7MD97714G) is an absolute game-changer in home cleaning! This sleek, high-tech device combines powerful suction with intelligent AI navigation to effortlessly keep my floors spotless. The auto steam function is a fantastic addition, ensuring deep cleaning and sanitization without any hassle. The all-in-one clean station makes maintenance a breeze, as it automatically empties and cleans itself. I’m thoroughly impressed with its performance and design—it's both efficient and stylish. It has truly transformed my cleaning routine and given me more time to enjoy my home. Highly recommended for anyone looking to elevate their home cleaning experience!
I recommended this product.
Helpful?
Chemist1981
5 (9,999)

2024-08-14

Gainesville

5 (9,999)
[This review was collected as part of a promotion.] First, it really is easy to set up. Just unbox and add water. I am unsure how it all works, but the AI Object Recognition and AI Floor Detect seemed to work well. My area was mapped then I set for just vacuum. Did a great job. I then set to mop, and it worked as well! I like the Obstacle Avoidance system as it stops befor running into an obstical. my old one actually bumped into things, and left mars. The Clean Station says it has Steam Sanitation, Auto Wash, Auto Dry, and Auto Dust Empty. The unit actually tells you through a speaker that it is doing each step. Again, I do not know how LiDAR Navigation works, but it does. I just used smart things to set the mode and turn it on from work. Again, very cool! Early on, but initial impressions are great!
I recommended this product.
Helpful?
Sammy689
5 (9,999)

2024-12-22

5 (9,999)
[This review was collected as part of a promotion.] Having kids and pets, its hard to keep vacuming every few hours. We tried multiple brands including no name ones but they didnt work for us. We then saw this one at our friends house and we loved it so we bought one. It does it all. Mops, vacuums and auto empties. The AI features are great as it enhances its function. Its scanning is very accurate so it cleans all our rooms perfectly. Its quiet so we can leave it on all night. Now we only have to do a thourough vacuum every 3 days because this does the job very well.
I recommended this product.
Helpful?
Yong
5 (9,999)

2025-09-15

Frisco, TX

5 (9,999)
[This review was collected as part of a promotion.] Love not having to physically vacuum anymore. this little guy takes care of it for me now. This really is a game changer. It vacuums, mops, empties the dustbin and even washes and dries the mop pads with steam, so they're always fresh. The AI feature is impressive. it knows how to navigate my home with many rooms and obstacles (i have 2 small children so toys are always laying around everywhere). It also can detect carpet very well. This vac is a bit pricey but honestly it is well worth the investment!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Eethar
1 (9,999)

2025-06-07

Noble, OK

1 (9,999)
The worst Vacuum that I have owned from Samsung. I love Samsung products, but this is worthless. It cleans great and mops, but the roller brush has broken 3 times in 2 months. You cant buy the brush. You can't buy mop heads. It takes almost 2 weeks for them to send a new roller brush and now they want me to send in the whole unit. The roller brushes are defective. Just give me one that won't break in half. We even cleaned it everyday to try and prevent it from snapping in half. The design sucks.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-09

SEA Care

Hello there, We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us. Have a great day. -John

KevWoko
5 (9,999)

2025-09-27

5 (9,999)
⭐️⭐️⭐️⭐️⭐️ The Bespoke AI Jet Bot Combo AI+ 3-in-1 is absolutely fantastic! It’s powerful, efficient, and really easy to use. I love how smart the cleaning feels – it navigates smoothly, covers every corner, and switches between functions seamlessly. The suction is excellent, and it leaves my floors spotless with minimal effort on my part. It’s stylish too, so it doesn’t look out of place at home. Honestly, it’s made cleaning so much quicker and easier. I come home and my floors are spotless.
I recommended this product.
Helpful?
Response from Samsung:
2025-09-30

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner! We have taken the chore out of cleaning, and you'll never be disappointed by the results! ^LB at Samsung Support

Nhammer
5 (9,999)

2024-12-08

Cleveland, OH

5 (9,999)
I have only had this unit about a week but so far I am very impressed. It mops and vaccums well and has some really cool features. I have 4 dogs and this unit has been great about picking up thier hair and mopping up the mud from when they go in and out of the house. I would like to see a bit better edge and corner performance, but all in all this is a great machine. I bought this on a black friday sale at a significant discount, so I am very happy with the decison. If I would have had to pay full price, I would have possibly considered some of the competitors with more comprehensive edge and corner performance. I had the prior version of this unit and it was not great. I returned it for a Shark. I wanted a unit that mopped so I decided to try Samsung again and I am extremley happy I did.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Alexandre101
4 (9,999)

2025-12-31

4 (9,999)
I have bought 3 of these, 1 i returned with a water leak, i have 2 in my house, i love them, but they are not perfect. I originally bout 3 of the first Samsung robot vacs, 1 still works in 1 room of my house, battery replaced so over 10 years. The new AI models are fantastic but not perfect. I will run them \. When Samsung brigs out a new model i will buy another. So work that out... My floor is very clean now... Good work Samsung people. Just keep going and make them better. I will buy 1...
I recommended this product.
Helpful?
stasgrin
3 (9,999)

2024-10-18

Dorset, UK

3 (9,999)
The hardware is really good! Suction 9\10! Wet mopping 9\10! Cleaning job overall - 8\10! However, the software... it is not working okay. Obstacle recognition - never gets proper results. A plant pot? Surely it is a cup or a plate, haha. Furniture leg? No, it is a "sock". Also, it can stuck on a simple sun glare from a shiny floor and avoid a pretty large area. Another joke is scheduled cleaning. BST (British Summer Time) it fails to recognize, so if you have scheduled your cleaning at 6PM, yup it will run at 6PM and also it will send you about 10 notifications an hour later (at 7PM) that cleaning can not be started by schedule. I could continue the list on and on, but that is just a top of an iceberg. If they improve the soft, I would name it the best vacuum (I had 2 others previously).
Helpful?
Nash79
5 (9,999)

2024-08-14

Kent

5 (9,999)
[This review was collected as part of a promotion.] I love this Robot because it works while I work from home. My floors get vacuumed and mopped while I am busy doing other things and it makes me so happy. I love that I can control the robot using my voice with Bixby. I like that I can check on my dog while I am away from home. There are so many cool features and I like that the dust bin empties itself and the mop wets the pads and steam cleans them. Overall, I'm impressed with this robot and I'm really happy with it's performance.
I recommended this product.
Helpful?
Megan
1 (9,999)

2025-01-08

Parkersburg, WV

1 (9,999)
I’m very unsatisfied with this purchase and wish I would have saved my money. It doesn’t pick up much as is and misses a majority of each room. The spin brush is constantly needing cleaned out as my long hair tangles it in one use. I thought the whole purpose of a self cleaning robot vacuum and mop was that it would be self sufficient but if you aren’t home while it’s cleaning it’s unusable and pointless. And when you are home while it’s cleaning it needs help every 5 minutes.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-10

Samsung Care

Hi Megan, We understand how it feels to have a vacuum that doesn't work as expected. Allow us to help you. On pages 48-49 of the model's user manual link below, you can check the steps if your Jet Bot vacuum doesn't pick up the mess or has weak suction. https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf We want to speak with you about this experience and determine what steps can be taken to help with your Samsung vacuum. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148132096, which will help our team pull up your information. ^Rainly

SN0NWY1998
5 (9,999)

2024-11-30

Australia

5 (9,999)
[This review was collected as part of a promotion.] Superb little vacuum and mop. I have been using this for around 2 months now and its so simple to use and a big help keeping the house clean. I use this as an everyday vacuum and then run a proper vacuum around the edges once a week. Sometimes the software does have some hiccups. However, this is only a rare occurrence. The obstacle avoidance is also excellent. We rarely see any furniture hit. The mop is also super helpful in keeping spills or stubborn marks at bay.
I recommended this product.
Helpful?
Anonymous
5 (9,999)

2024-08-14

Austin

5 (9,999)
[This review was collected as part of a promotion.] I've had robot vacuums before, but they just haven't worked in my space and didn't have the right features. This vacuum finally fixed that for me, plus it mops! The setup was super easy, and the mapping is so quick and accurate. The obstacle detection is also the best I've ever seen - it completely avoids just about everything! Thanks to that, I can run the bot as often as I want without worrying about picking up every cable or dog toy in the way. I'm also embarrassed to admit that I barely mopped before getting this bot since it was too much hassle - this is my first mopping robot, and I am super happy with it. Samsung has also thought of everything, and the mopping pads wash and sanitize themselves all within the base without me ever having to touch them. This robot has really made it so much easier to keep my house clean.
I recommended this product.
Helpful?
Wellness
5 (9,999)

2025-01-22

Boston MA

5 (9,999)
This Samsung robot vacuum is truly exceptional—better than any other robot vacuum we’ve ever used. Our office has tried various models from multiple brands, but Samsung stands out as the best in terms of cleaning performance, accuracy, and overall satisfaction. Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Star2019
5 (9,999)

2024-08-14

Johnston

5 (9,999)
[This review was collected as part of a promotion.] This thing has been a life saver. We had a brand new construction that was filled with dust and debris. This tackled it in no time.. The Jet Bot Combo AI can identify objects in its path and avoid them. This can help to prevent the robot from getting stuck or damaging your furniture. It's like I have my own little cleaning robot from the Jetsons. The robot can automatically adjust its cleaning power based on the type of floor it is cleaning. This helps to ensure that your carpets get a deep clean, while your hard floors are not damaged. It also has mop pads that can be adjusted based on your floor type. The mop pads on the Jet Bot Combo AI can be automatically lifted or detached when the robot is moving from carpet to hard floors. This helps to prevent the robot from tracking dirt and moisture from your hard floors onto your carpets.
I recommended this product.
Helpful?
Anonymous
5 (9,999)

2024-08-14

Macedonia

5 (9,999)
[This review was collected as part of a promotion.] I love my new Samsung Robot Vacuum and Mop. I like that it can be used as a Vacuum or a mop and I can control which to use in the smart things app. It even cleans the mop pads with steam and empties the debris in a container. I like that this robot is smarter and more hands off than my previous robot. My favorite part of this Vacuum is the AI object recognition because I don't have to worry about it sucking up charging cords or shoe laces.
I recommended this product.
Helpful?
Harpreet S
1 (9,999)

2025-07-16

1 (9,999)
I bought this vaccum a year ago and had faulty and regretful experience as repaired already 3 times in a year and service team did not accept this faulty vaccum and been trying to repair numerous times. Samsung service team denied to give refund when I first reported and keep covering with service. This useless vaccum cleaner sitting at station and not functioning what it suppose to do. I would not recommend this product to anyone.
Helpful?
LiveWire07
5 (9,999)

2026-01-19

5 (9,999)
[This review was collected as part of a promotion.] Smart, practical, helpful, and now essential. My Samsung Bespoke Vacuum robot has been a tremendously valuable investment for my house eliminating the need for me to vacuum or mop manually. The robot is highly intelligent from mapping out my house, to deciding different levels of suction and being able to adjust water levels depending on your need. It does a great job of detecting dirt and stains, and cleaning very thoroughly.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Hasanka
5 (9,999)

2024-10-15

Adelaide, Australia

5 (9,999)
[This review was collected as part of a promotion.] I acquired this product three weeks ago and have had a positive experience with it. Its performance is exceptional, and I particularly appreciate the three mopping options it provides. The device demonstrates remarkable maneuverability around obstacles such as couches and chairs, and its object detection capabilities are highly effective, enabling it to avoid collisions. Overall, I am extremely satisfied with this product.
I recommended this product.
Helpful?
Earthyshopper
5 (9,999)

2025-09-30

Miami, FL

5 (9,999)
[This review was collected as part of a promotion.] This innovative device has truly transformed my cleaning routine with its ease of use. Its ability to vacuum and mop simultaneously saves considerable time and effort during my cleaning sessions. The automated navigation system efficiently covers the entire floor, ensuring no spots are missed in the cleaning process. Overall, this product has proven to be a valuable investment for maintaining a clean and tidy home.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JQSSQJ
4 (9,999)

2025-09-15

4 (9,999)
[This review was collected as part of a promotion.] Love that it uses only regular tap water for mopping, no cleaning solutions needed! Vacuum bag has a large capacity and doesn’t need to be changed frequently. Fantastic job cleaning, but I really wish it wouldn’t get stuck in certain rooms with raised thresholds. The app needs a lot of work. Please make it easier to edit and create maps. Other than those minor gripes, it truly is a solid mop and vacuum robot.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Joshuaphotography
5 (9,999)

2024-08-14

West Jordan

5 (9,999)
[This review was collected as part of a promotion.] I was skeptical but now wanting another vacuum for my basement. I PROMISE IT WILL PUT A SMILE ON YOUR FACE. SO MANY FEATURES!!! I included a picture example of phone set up for AI Robot Vaccum. You can select the rooms to be vaccumed and mopped or just vacuuming. You can name your Vaccum. Another great feature is the ability to select the days and time you want it to run. This vaccum can be set to greet the kids at the door when they get home from school. At first I was worried my dog would be scared but she wasn't. She ignores it and the vacuum is strong and quiet. With this vaccum you will have the ability to see what the vaccum sees on the camera. You can set it to avoid even small objects that wouldn't be dirt or garbage. My floor is always clean now it feels like we hired help. I'm grateful for the peace this brings to our family. Samsung really came through with this successful product.
I recommended this product.
Helpful?
NikkiZ
1 (9,999)

2025-09-21

1 (9,999)
Would not recommend buying this product if you have a pet. Have owned for 4 months and already replaced main brush twice. Not able to complete a job without having errors and needing to untangle hair from either the side brush or main brush. Sent back for a refund as it does not work as advertised for pets, only to be told it is working within there specifications and refused refund.
Helpful?
Kane 94
5 (9,999)

2025-03-01

Liverpool

5 (9,999)
[This review was collected as part of a promotion.] This is a great product. Service and delivery were punctual. The set up and app integration was very easy to set up. The Hoover is great. With a large surface area to clean it does it really well. I love how easy it is to control via the app. Meaning I can be out and able to set cleaning routines etc. I highly recommend this to anybody who wants to reduce their cleaning tasks
I recommended this product.
Helpful?
Earthyshopper
5 (9,999)

2025-10-28

Fort Lauderdale, FL

5 (9,999)
[This review was collected as part of a promotion.] This little robot has seriously changed the way I clean. It vacuums and mops at the same time, which means I get twice the work done without lifting a finger. The smart navigation is awesome—it finds its way around the house like a pro and doesn’t miss a spot. I just set it up and let it do its thing. Honestly, it’s been a great buy and makes keeping my place clean way easier.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Faw5y
5 (9,999)

2024-12-28

5 (9,999)
We’re thrilled with the cleaning performance! We simply set the schedule, and it runs overnight, leaving us with perfectly mopped floors in the morning. It’s also a huge time saver—we created a second map for our upstairs area, and by moving the station upstairs before leaving for work, we return home to spotless floors once again. It’s been a fantastic addition to our home!
I recommended this product.
Helpful?
LMCG
5 (9,999)

2024-10-28

Sydney, Australia

5 (9,999)
[This review was collected as part of a promotion.] I've had the Bespoke Jet Bot Combo for over a month and it has been a great purchase. It was easy to set up and pair with my smart things app on my flip6 phone. Now all I have to do is set it mop and vacuum when I'm out running errands. One great feature is not having to refill the water or empty the dust due to size capacity of the stand. The jet bot is a great time saver.
I recommended this product.
Helpful?
Chronophysicist
3 (9,999)

2024-10-23

Australia

3 (9,999)
[This review was collected as part of a promotion.] Placed the station on 1 end of the house , it needed a lot of encouragement before it would be willing to explore the other end of the house Sometimes sees the edge between carpet and hard floors as an obstruction and refuses to cross as a result Wifi connection sometimes makes remote monitoring impossible Aside from the above, vacuum and mopping work is decent
Helpful?
KirstenK29
1 (9,999)

2025-03-05

London

1 (9,999)
Broken within first year of use. Sent off for a repair and DPD / Samsung have lost the vacuum. Absolute shambles of a company and customer service is absolutely shocking. No call for three weeks and no update only to be told today it's missing. Asked for complaints procedure only to be told there isn't one. Do not waste your money or time with this company.
Helpful?
Bpower2
5 (9,999)

2024-08-14

5 (9,999)
[This review was collected as part of a promotion.] This robot vacuum is the best! . I just love how much the Samsung Bespoke Jet Bot Combo AI has made my cleaning life so much easier! Waking up daily to vacuumed and moped floors makes me feel like king. It tackles both vacuuming and mopping at the same time and even empties its own dirt in the bin and cleans its own mop heads! All you need to do is add fresh water every couple of days, and empty out the old dirty water. The All in One Clean station holds the water and the dirt. It is smart at knowing when it goes over a rug to keep vacuuming but stop the mop heads from touching the floor so it does not get wet. The suction is powerful enough to pick up all the crumbs, dirt, and pet hair. I programmed mine to run each night after we go to bed. I simply set the routine program easily in the Smart Things app on my phone and choose how and when it should turn on automatically.. I highly recommend you get this! Make your life easier.
I recommended this product.
Helpful?
alan1986
5 (9,999)

2024-08-14

Paso Robles

5 (9,999)
[This review was collected as part of a promotion.] The Samsung VR7MD97714G AI Jet Bot has exceeded my expectations. This smart device works excellently on both hardwood floors and carpets, managing to clean them simultaneously with impressive efficiency. The transition between surfaces is seamless, and the cleaning power is consistently thorough. I'm particularly impressed with its ability to navigate around furniture and obstacles with ease, thanks to its advanced AI capabilities. The convenience of scheduling cleanings and controlling the bot through a user-friendly app adds to the overall positive experience. Setting it up through the SmartThings app was seamless. A nice additional feature is the built-in camera, which allows me to watch my animals while I'm away, turn on the TV or play music for them, and even greeting my kids when they arrive home from school. It's a fantastic investment for anyone looking to maintain spotless floors effortlessly while enjoying extra peace of mind.
I recommended this product.
Helpful?
Vidhi20657
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-12-14

5 (9,999)
It’s one of my favourites tech product and it works great and make it so much easier for me to use it
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Craig
4 (9,999)

2025-06-03

Buford, Georgia

4 (9,999)
[This review was collected as part of a promotion.] I’m very happy with the vacuum/mop combo. The only problem I have had is not the vacuum fault because my family members have very long hair and it gets tangled in the brushes. So, from time to time I have to check it and cut away the tangled hair. Besides that no issues. I am even able too control it from the app or the refrigerator.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nightmarevacuum
1 (9,999)

2025-06-16

Huddersfield

1 (9,999)
I will start by saying I am a Samsung person, I love the brand and have phone, tablet and every TV is a Samsung. This machine and the awful customer service has soured the brand for me. Our Jet Bot AI can mop the floors but has no ability to suck anything up, the most important part. It actually gathers dust and dirt up then dumps in places like the kitchen periodically. We contacted Samsung immediately and asked for a refund or replacement, this seemed impossible to them - even though it is actually UK law. Their customer service eventually took it away for repair which is not what we wanted. It has arrived back from the repairer absolutely filthy, and now completely broken. Customer services have offered me a £50 voucher to compensate! What am I supposed to do with £50 against a machine of this value??? Avoid buying one of these - if it doesn't work they won't help you. I am considering throwing it out and buying an alternate brand. A very costly nightmare.
Helpful?
Ljp92
1 (9,999)

2025-01-19

West midlands

1 (9,999)
[This review was collected as part of a promotion.] The hoover itself is lovely, works really well, it's a shame it hasn't got dog poo avoidance like the iro ot though. HOWEVER, the massive issue with it is that you can't get parts for it. I'm in need of a new roller brush as the rubber fins on mine are damaged, and no one sells spares. Samsung themselves can't help me.
Helpful?
Michael68pc
5 (9,999)

2024-10-14

5 (9,999)
Been using Robot cleaners for years - this one takes the cake - doesn't bump into furniture, sends photos of the glass under the bed and after a month usage the wooden flooring has been mopped and visibly different (better) than it has ever looked in the past four yours of manual mopping very irregularly. VERY HAPPY
Helpful?
Texas
4 (9,999)

2025-07-02

4 (9,999)
[This review was collected as part of a promotion.] Good Jet Bot. The only issue is that the AI is still learning and sometimes gets stuck continuously vacuuming all night when it should go back to the station. Also, it does not allow you to deselect certain rooms from the preset schedule you set up. They need to improve the SmartThings app to allow that.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Rwademc
4 (9,999)

2024-11-12

Brisbane

4 (9,999)
[This review was collected as part of a promotion.] I've had it for 2 weeks now, does an excellent job of vacuuming, and a decent job of mopping. Can't help but think having the option to add some cleaner to the tank would assist in lifting dirt. AI is somewhat clueless as to what it's looking at. But does a great job of navigating around the obstacles
I recommended this product.
Helpful?
Gracey324
4 (9,999)

2024-11-15

4 (9,999)
[This review was collected as part of a promotion.] Smartest gadget i purchased! able to navigate around my house without too many problems! much better than the cheap ones i got so far. Even with many toys scattered, it still manages to get the floot 90% clean, although did get stuck once but that was my fault with small lego pieces lying around.
I recommended this product.
Helpful?
Anup
1 (9,999)

2025-04-03

MI

1 (9,999)
Stay away from Samsung. My vacuum stopped working just five months after purchase. Since I started using it a few months after buying it, it's not covered under warranty. There's no option to get it serviced without a warranty, and Samsung even canceled my repair request because of this.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-04-08

Samsung Care

Hi Anup, We can feel the disappointment you have with this vacuum. We are here to help you. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148742903), to help our team pull up your information. Have a great day! ^Rodel

Michael12345
1 (9,999)

2024-10-10

York, UK

1 (9,999)
Some 3 months ago now I purchased a Robot Vacuum and Mop from Samsung. The device on the whole isn't great as it is often getting stuck, going to the wrong areas and not completing cleaning tasks. I've reset it a number of times as well as reinstalling the SmartThings App. It will only map 25% of my house now where as previously it did more. Beyond this it has a fault that the camera isn't working. I have called the service centre around 9 times to get this resolved and had a number of email exchanges with SmartThings team. All of these interactions (apart from one) have been incredible frustrating. When I finally convinced a member of the Samsung technical team that there is a problem and a repair was booked, the logistics partner, DPD, are useless. I was not contacted to arrange a date and therefore wasn't in when they came. On the rearranged date, they didn't turn up and sent me a photo of a random field somewhere. Before I can rearrange, the whole repair has been cancelled. Avoid at all cost!
Helpful?
HappyCustomer98745
5 (9,999)

2025-08-02

5 (9,999)
I bought this little Robo Vac for a new house. It has been absolutely fantastic. It now does its little vacuum and mop function daily. I also got it because it was Samsung and doesn’t have the security concerns that some of the Chinese branded vacuums do. Very pleased with the purchase.
I recommended this product.
Helpful?
Smith01
5 (9,999)

2024-11-25

5 (9,999)
I bought the jet bot combo about two months ago, and it's been such a great purchase. It's so good to have it going during the day while we are at work, and the ability to control it via the smart thing's app is amazing! Dog hair, kids mess, nothing is too big for this machine to handle
I recommended this product.
Helpful?
Vacuumme
5 (9,999)

2024-12-25

5 (9,999)
[This review was collected as part of a promotion.] The robot vacuum cleaner is well made and stylish. It is also very functional. Cleans our house many times before needing a charge. Lidar scanner is accurate so it doesnt miss any spots. Price is just right. Auto emptying function works well. Would recommend to any person to buy
Helpful?
ARINICK
5 (9,999)

2024-10-21

SYDNEY

5 (9,999)
[This review was collected as part of a promotion.] I PURCHASED THIS ROBOTIC VACUUM MONTHS AGO, AND I'M REALLY IMPRESSED WITH THE PERFORMANCE. THE SUCTION POWER IS INCREDIBLY STRONG, WHICH WORKS PERFECTLY IN THICK CARPET ALSO. THE AI FEATURES ARE NOTEWORTHY, EXPERTLY NAVIGATING OBSTACLE AND ADAPTING TO MY COMPLICATED HOME LAYOUT.
I recommended this product.
Helpful?
Mal F
4 (9,999)

2024-12-02

Sydney, Australia

4 (9,999)
[This review was collected as part of a promotion.] Works well although I have a split level home and adding maps of the other floors is quite difficult. I've taken the dock to the other floor and mapped out the second floor, but it still needs some fine tuning in combining them. I can't find any detailed instructions online.
I recommended this product.
Helpful?
Disappointed customer666
1 (9,999)

2026-06-14

Wales

1 (9,999)
Not cleaning well. Not mopping well. Just not doing anything well. Missing parts of floor. Just returned from the service; maybe they fixed it. Spare mop pads – not a chance to buy them. Spare cleaning plate for mop pads – not a chance to buy it. Stay away; buy a broom.
Helpful?
Response from Samsung:
2026-06-16

Samsung

We are disheartened to see that you are having issues with your Robot Vacuum Cleaner! We are confident that our engineers will have got your vacuum cleaner working again to perfection. In regard to spare parts, you can view all the available spare parts we have available for this vacuum here: https://www.samsungspares.co.uk/vr7md97714gwa-0001/catalogue.pl?path=49428&model_ref=15255932 If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Tran Ety
5 (9,999)

2024-11-26

5 (9,999)
[This review was collected as part of a promotion.] The Bespoke jet bot is amazing! It made both my floors and carpets look incredibly clean. It also gives you more time for yourself. I highly recommend it to anyone, as it is very easy to use. Just set the time and date, and you're good to go. I'm really happy with it!
Helpful?
Tran Ety
5 (9,999)

2024-11-24

5 (9,999)
The Bespoke jet bot is amazing! It made both my floors and carpets look incredibly clean. It also gives you more time for yourself. I highly recommend it to anyone, as it is very easy to use. Just set the time and date, and you're good to go. I'm really happy with it!
Helpful?
Usman62130
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-12-03

5 (9,999)
Samsung is amazing working vacuum cleaners for floors that don’t need a vacuum to be cleaned or cleaned out in a vacuum cleaner or vacuum cleaners and I have been doing that since the beginning and it has helped a little more with my skin care and it’s really helped
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Bert10
5 (9,999)

2024-11-15

New South Wales

5 (9,999)
[This review was collected as part of a promotion.] This has to be the single handily best product I have bought this year. Just has the functionality i was needing and looking for. It cleans the floors with no problems at all. Don't know what else to say besides that i would get another if i had a another home!
I recommended this product.
Helpful?
another
5 (9,999)

2025-11-19

5 (9,999)
[This review was collected as part of a promotion.] Replaced my old Ecovac with this Jetbot, after the first clean I came back into the house after gardening and was wowed weeded garden and vaccuumed house in one, the mop function is excellent, and great house cleaner - leaves me free time to do other things.
I recommended this product.
Helpful?
baz60
1 (9,999)

2026-04-16

swindon

1 (9,999)
I thought i would upgrade from my eufy 10 pro… mistake lots of features on the samsung that sadly don’t live upto expectations poor suction, no edge to edge cleaning and the app mapping puts walls where it wants. And lacks features that my old eufy had.
Helpful?
Response from Samsung:
2026-04-17

Samsung

We’re sorry to hear that the Samsung Bespoke Jet Bot™ Combo AI+ Robot Vacuum Cleaner didn’t meet your expectations when compared with features you were used to on your previous robot vacuum, Baz. This smart and powerful product has been designed as an advanced all‑in‑one cleaning solution, combining vacuuming, mopping and steam sanitisation. It also uses AI Object Recognition to identify common obstacles, pets and different areas of your home, while mapping your space through the SmartThings app. That said, we do appreciate your feedback regarding suction power, edge‑to‑edge cleaning, and mapping accuracy, as real‑world home layouts and individual cleaning preferences can vary significantly. The SmartThings app allows for room recognition, no‑go zones and customised cleaning routines. You may find the following guide from our colleagues overseas helpful, as it explains how to fine‑tune your robot’s performance and cleaning patterns to suit your needs: https://www.samsung.com/us/support/answer/ANS10002356/ Your feedback about missing features compared to your previous device is extremely valuable and has been shared with our product teams to help improve both hardware and software going forward. In the meantime, we remain available to support you in getting the most out of your robot and to help ensure a fully satisfactory experience. Our full contact details and operating hours can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Liz1
4 (9,999)

2025-01-19

4 (9,999)
[This review was collected as part of a promotion.] Great idea! Definitely better then Irobot and for the price it's pretty well design. Only reason it's not a 5 is because the whole for vacuum is very small. I have two shedding dogs and it got clogged. Once in a while it gets lost making circles.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Tom32
5 (9,999)

2024-12-04

Devon

5 (9,999)
First time owing a robot vacuum and already love it. It made a very accurate map and got straight to work, did a nice job on the floors. The app will let me know when I need to empty the dirty water/vacuum bag etc. Overall it's a great bit of kit
I recommended this product.
Helpful?
GaryC
1 (9,999)

2025-04-14

Alabama

1 (9,999)
I really wanted to like the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop, but unfortunately, it falls short in some pretty basic areas. For a product at this price point, I expected much better performance. First, it fails to clean properly along walls, edges, and around furniture. It consistently misses about 6 to 12 inches of space near baseboards and corners, which defeats the purpose of having an automated vacuum in the first place. Even more frustrating, the vacuum refuses to clean my area rug—specifically one that has black weaves in the design. The AI seems to interpret the black lines as obstacles or drop-offs and avoids them entirely. This means large portions of the rug are left untouched. For something that's supposed to be "smart," it feels like a major oversight. Add to that the hefty price tag, and I honestly can't recommend this product. Hopefully future software updates can fix these issues, but for now, it’s a letdown. Plus Samsung wants a 15% restocking fee for their inferior product. BE WARNED.. STAY AWAY FROM THIS
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-04-16

Samsung Care

Hi GaryC, We can feel your frustration with this washer. We are here to help you. Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned. https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information. ^Rodel

imnikhil
3 (9,999)

2025-10-28

Fremont, CA

3 (9,999)
[This review was collected as part of a promotion.] The mopping function does a decent job with light messes, but sometimes it misses corners or leaves streaks. It's handy for quick cleans but not a substitute for deep mopping. Battery life is good, but the mop tank capacity could be larger.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-10-31

SEA Care

ImNikHil, we understand the importance of a working vacuum to help us clean our house. Allow us to help. Please refer to your user manual to help you address your issue with the mopping of your vacuum, and if the vacuum misses a spot or corner. Turn to page 49, "Something's wrong with the Mops, the Mops don't operate properly, and the Jet Bot Combo cannot find a room." User Manual https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151187602) to help our team pull up your information. Have a great day. ^Camille

Anonymous
5 (9,999)

2024-08-14

Madison

5 (9,999)
[This review was collected as part of a promotion.] There are many good things about this robot vacuum/mop combo. Compared to my previous vacuum robot, this one is quieter, faster, and doesn’t need to empty during cleaning. Other things that make this a good buy are that when it mops, the water dries fast and it has a camera so you can check in on it—or your house when you’re away. There is an install video which is very helpful to have it ready to go in a short amount of time—although mine was only 25% charged out of the box. There are some drawbacks that I’ve noticed. I think because it can see things compared to my previous robot vacuum, it knows not to bump into things and so it doesn’t go to the edge around the walls and other objects. When changing to mopping, it returns to the base and installs the mop piece on its own and it also adds water by itself. However, it did not mop my bathroom or entry area with hard floor. At the end when it dispenses the dirty water and cleans the mop head, it takes about 10 minutes and it’s loud so putting the base in a bedroom away from you would be better.
I recommended this product.
Helpful?
melodidamla
5 (9,999)

2024-08-14

San Diego

5 (9,999)
[This review was collected as part of a promotion.] We absolutely love this new Combo Vacuum and Mop Robot from Samsung. We have used separate mopping and vacuum robots in the past and have not liked the fact that the mop required specific cleaner to work. Samsung Bespoke Jet Bot Combo AI Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam only requires water to function keeping the tower easy to maintain and keeps the floors chemical free for our dog. The capacity to hold water and dust is large, limiting the need to empty or fill water often. It is easy to set up and organize routines using the SmartThings app. Our house appliances are Samsung so it is great to use one app for all of them. It mapped out our apartment pretty easily and is able to distinguish obstacles without avoiding huge areas. The noise level is much lower, so we can easily start it when we are around as well. I like the camera function to check on our dog who likes hanging under our bed frame. It cleans so well that I can finally wear black socks and do not have so much dog hair underneath. I highly recommend it.
I recommended this product.
Helpful?
Majid
1 (9,999)

2025-10-02

1 (9,999)
II purchased this device around four months ago, and unfortunately, it stopped working just one month after purchase. I lodged it for repair at the Adelaide service centre, but it has now been there for several weeks awaiting parts.
Helpful?
Sarvesh
2 (9,999)

2025-06-03

Menifee, California

2 (9,999)
[This review was collected as part of a promotion.] The product worked great until the first 6 months and then it started having sensor issues as it wasn't detecting wires and would always tangle. The battery also started dieing. There is no AI in this product. Its just marketing
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-04

Samsung Care

Hello Sarvesh, We understand the disappointment about the vacuum's performance. Let us help. If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service. We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor. https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149441832) to help our team pull up your information when you message us. Thank you. -Angelica

Jesnes0
5 (9,999)

2024-08-14

New York

5 (9,999)
[This review was collected as part of a promotion.] I was so excited to get the Samsung Bespoke AI Robot Vacuum and Mop. I always wanted to try these types of floor cleaners and boy does it lives up to all of the hype. After taking it out of the box and setting it up, which was super easy, I had to let it charge for a while. Once it finished charging, I set it up with the Samsung SmartThings app. When that was all set and done, I then selected for it to learn the layout of my home and let it vacuum. Depending on the size of your home, after it learns the layout, it'll tell you how long it'll take to vacuum the floor. The machine actually speaks to you. When the vacuum was completed, I selected for it to mop. Now this took about 2 hours to complete, so I recommend setting this up when everyone goes to bed. When it was done mopping, I checked the floors and it was definitely clean. After the mopping, if you go to the SmartThings app, it'll let you know if there was any obstacles in the way. It can even take video of it. This AI Robot Vacuum and Mop exceeded my expectations and I highly recommend it to anyone.
I recommended this product.
Helpful?
Sir_Tuesday
3 (9,999)

2024-08-17

Wigtownshire

3 (9,999)
Very impressed so far with the robot. Had waited ages for a product that did both mopping and vacuum with an auto empty charge station and was willing to pay the premium when it did finally arrive. Does a brilliant job.,, when it decides to. The software is a massive let down. Kinda feels like 95% of the development was spent on the hardware - which thus far seems amazing, and then the software was an afterthought. (Not sure if I’d better on android but the iOS app crashed regularly) Frequently gets lost, decides not to do some areas for no reason (or if there is a reason there’s no easy way to find out why). The mapping is kinda okay: should be a way to add rooms or point in the right direction. - took 3 attempts to get it to map one room in my house as it kept driving past the open door and ignoring. Got one more (small) room which I can’t split off (bathroom) so refuses to mop. Overall… works amazing when it works, but software is defo lacking. Hopefully with a bit of development this changes as I’m aware is a new product. Maybe feels a bit like a beta.
I recommended this product.
Helpful?
Response from Samsung:
2024-08-19

CX

Thank you for taking the time to share with us this in-depth review about your experience with the Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner. While we are pleased to read that you are very impressed so far with this brilliant product, especially thanks to its 3-in-1 Cleaning Solution and automatic bin emptying, the software is not meeting your expectations. We appreciate that you have been struggling to use the SmartThings app with your iOS device, and that you have noticed the robot avoids specific areas while not being as constant as you expected. It is also our understanding that, although you like the mapping feature, you would have preferred to add rooms more easily, as it took 3 attempts to map one room, with your bathroom also not being registered by the app and mopped by the robot correctly. In this instance, we would like you to get in touch with our Home Appliances specialists, who will be able to assist you with getting the best experience out of this incredibly smart and autonomous device for the greatest cleaning results in your home. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6423l9PfX ^CL at Samsung Support

Vissusamurai
5 (9,999)

2024-08-14

Powell

5 (9,999)
[This review was collected as part of a promotion.] I’ve been using the Samsung Bespoke Jet Bot Combo AI Robot Vacuum and Mop for a few weeks, and it’s transformed my cleaning routine. The AI object recognition and 3D obstacle avoidance ensure it navigates my home effortlessly, avoiding furniture and other obstacles. The AI Floor Detect feature optimizes cleaning for different floor types, providing a thorough clean on both carpets and hard floors. The All-in-One Clean Station with Auto Steam is a standout feature, automatically cleaning the mop pads with hot water and steam, emptying the dustbin, and refilling the water tank. This hands-free maintenance is a huge time-saver. The vacuum’s powerful suction and efficient mopping capabilities leave my floors spotless. The pivoting LED light helps illuminate dark areas, ensuring no spot is missed. The convenience of controlling it via a wireless remote or smartphone app adds to its appeal. Overall, this robot vacuum and mop combo is a smart, efficient, and reliable cleaning solution. Highly recommended for anyone looking to simplify their home cleaning routine.
I recommended this product.
Helpful?
Samsung hater
1 (9,999)

2025-04-12

1 (9,999)
I would not recommend buying Samsung products as the service is poor and this is my second time its happening.The brush bristles from this vacuum started to fall off from day 1and they say that this is a damage, what a joke!
Helpful?
Spencer
5 (9,999)

2024-07-03

New Castle, Indiana

5 (9,999)
[This review was collected as part of a promotion.] I pre ordered this some time ago and have been using it since its release for about a month. I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Toby To
5 (9,999)

2024-10-27

Queens Park, NSW, 2022

5 (9,999)
[This review was collected as part of a promotion.] I love this Robot! It is quiet and smart, and makes my life so much easier. The app function is great, and I love the way it deposits what it picks up into main unit. All I do is empty that every now and then! Love it!
I recommended this product.
Helpful?
Joycow
5 (9,999)

2024-08-14

Newburgh

5 (9,999)
[This review was collected as part of a promotion.] This was a great purchase. We have a dog and dog hair is always a problem as well as doggie footprints all over the tile. This Jet Bot will suck up all that dog hair AND clean up the doggie footprints and my floors have never been this clean. The Smart Things app is how you control it. It maps out your home and it is surprisingly accurate. From the app you tell the bot what you want it to do. And then ON THE APP you can watch it maneuver through your home. I have attached a picture of my app with the tracks the bot makes of where it’s been. You can see it as the white lines all over the blue area named Room. I can be upstairs and check on my phone to see how far it’s gotten with the floor cleaning. Brilliant! It empties the dustbin and water automatically after each clean into a bigger bin in the station so you will not be emptying anything on daily basis. Maybe once every week or two, I am guessing, because I haven’t emptied mine yet and it’s been over a week of use. This has a hefty price tag but to me it’s totally worth it. Best robot cleaner I have ever had.
I recommended this product.
Helpful?
bj71
5 (9,999)

2024-12-17

5 (9,999)
[This review was collected as part of a promotion.] Love this item, amazing product. Set and forget. You still have to do the larger weekly clean but awesome as a daily maintainer. Sliightly large to find a home for the base station but if you have the room its great.
I recommended this product.
Helpful?
Ilangoinside
4 (9,999)

2024-11-23

Melbourne

4 (9,999)
[This review was collected as part of a promotion.] Bought this last week. Very much impressed with steam mob and level of quality vacuum. Its a major break through to save massive time in my house cleaning. It's very quite and intelligent to do its best job.
I recommended this product.
Helpful?
shelly160
5 (9,999)

2024-08-14

Fairhope

5 (9,999)
[This review was collected as part of a promotion.] As a busy mom of three energetic boys, I can't express how much the Samsung Bespoke Jet Bot Combo AI has transformed my cleaning routine! This little powerhouse tackles both vacuuming and mopping simultaneously, saving me precious time. The AI object recognition is a game-changer - it navigates around toys and furniture like a pro, giving me peace of mind. The All-in-One Clean Station is pure genius. It automatically empties the dustbin, washes the mop pads with hot water and steam, and even refills the water tank. No more dealing with dirty mop pads or constantly emptying the vacuum! I love how it detects different floor types and adjusts accordingly. It lifts the mop pads when it encounters carpet, so I don't have to worry about wet carpets. The powerful suction picks up all the crumbs, dirt, and pet hair my boys leave behind. This robot vacuum has seriously reduced my cleaning stress. It's like having a reliable cleaning assistant that works tirelessly while I focus on my family. For any busy parent looking to simplify their cleaning routine, this is an absolute must-have!
I recommended this product.
Helpful?
harshilchahal
4 (9,999)

2024-08-14

Maple Grove

4 (9,999)
[This review was collected as part of a promotion.] Overall, I really like this vacuum and I think after a few software updates, it’s going to blow anything else out of the water. The vacuum does a tremendous job navigating the various floor types on my first floor (thick carpet, area rugs, hardwood) and knows when and when not to lower the mop during the mopping function. The vacuum works pretty effortlessly as well, generally getting most areas of the floor. The SmartThings app doesn’t have quite as many features as other competitors I’ve used, but imagine Samsung will continuously improve on this over time. The only areas where I’ve had some difficulty are during re-docking and occasional missed spots when vacuuming. When the robot is done, it seems to have difficulty redocking at times and needs to try a few times before it gets it right. Not sure if this is just the placement of the docking station, but hopefully this improves over time. In addition, there are times where it misses vacuuming a few spots in the house even though they are mapped appropriately. Not sure why, but again, hoping this improves with software updates.
I recommended this product.
Helpful?
METHUSELAH
1 (9,999)

2024-10-14

TOWNSVILLE, AUSTRALIA

1 (9,999)
[This review was collected as part of a promotion.] The machine works very wee, but the software to set up schedules is an utter nightmare.Terrible to set up and use software. Very bad. Machine good, system extremely difficult--totally NOT user friendly.
Helpful?
BVS27
5 (9,999)

2025-05-15

5 (9,999)
This was a very good Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner. It would clean floors when left alone at night, only for it to be spotless in the day time!
I recommended this product.
Helpful?
thedish
5 (9,999)

2024-07-18

Fort Lauderdale, FL

5 (9,999)
Fantastic!! Honestly better than Roborock S8 Ultra and it integrates perfectly with SmartThings! Both vacuuming and mopping are excellent, and this is very high tech with it's collision avoidance!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Charlie in Oz
5 (9,999)

2025-02-07

5 (9,999)
[This review was collected as part of a promotion.] Had this product since Christmas and amazed how well it performs. Coming home to a clean floor everyday is just brilliant and love the accuracy around how it cleans and the automated floor plan
I recommended this product.
Helpful?
Believer
5 (9,999)

2024-07-10

Leicester

5 (9,999)
[This review was collected as part of a promotion.] Vacuums and mops my floors, brilliant. Takes up quite a bit of space but got a little corner where it's hidden away. Comes with 5 year warranty as well, so good to have that peace of mind.
Helpful?
Response from Samsung:
2024-07-13

Samsung UK Reviews Team

Your Bespoke Jet Bot vacuum cleaner will take the chore out of keeping multiple surfaces in your home spotless and debris free, and will fit into any sized household without taking up space. The extended five-year warranty demonstrates our faith in providing you with a lengthy and reliable service. ^DB at Samsung Support

Dary
4 (9,999)

2024-12-18

4 (9,999)
[This review was collected as part of a promotion.] Impressive robot vacuum with strong suction power, multiple cleaning modes and smart mapping. A great choice for anyone looking for a reliable, all-in-one robotic cleaning solution
I recommended this product.
Helpful?
KirstenK
1 (9,999)

2025-01-25

London

1 (9,999)
Great product but no mop pads are available so it’s essentiallyir pointless. So disappointing from Samsung. Customer service basically told me tough luck after spending £1300…
Helpful?
Miljam21
5 (9,999)

2024-11-26

London, UK

5 (9,999)
[This review was collected as part of a promotion.] Looks clean and aesthetically pleasing. I like how it is charging and mapping the house. Still early days but looks promising and reviews online are mostly positive !
Helpful?

User manual & downloads

User Manual

ver 6.0 | 11.47 MB

Jan 06. 2026

ENGLISH

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