Galaxy A16

CX

Thank you for taking the time to review the Galaxy A16. Our goal is to provide quality devices that deliver great performance across all features, including photography. We appreciate your feedback and take it seriously, as it helps us continue improving our products. If you're experiencing issues with the camera, we’d love to assist in troubleshooting settings or exploring options that might enhance your experience. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

CX

We are sad to see you are not fully enjoying your A16. To help us protect the environment and prevent e-waste, we removed the charger plug from our boxes as our customers were reusing them. They are still available to purchase on our website via this link: https://www.samsung.com/uk/mobile-accessories/25w-power-adapter-black-ep-t2510nbeggb/ Your phone has 25W charging rate, we know you will be back to 100% before you know it! We'd recommend contacting our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung

Hola, lamentamos que el producto no haya cumplido tus expectativas. Estamos trabajando continuamente para mejorar nuestros productos y servicios. Tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, puedes comunicarte con nosotros a través de los canales de atención disponibles en este enlace: https://www.samsung.com/latin/support/#contact

Samsung Service Team

Hallo, deine Rückmeldung zu dem Modell ist für uns sehr interessant. Wir freuen uns über deine zufriedene Bewertung.

Service clients Samsung

Bonjour Rico du 17100, Nous sommes ravis de savoir que notre Galaxy A16 5G répond parfaitement à vos besoins, merci ! Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung

CX

We're delighted to see that the A16 5G has given you a five-star experience, Denna! It brings premium features to our A Series Range, giving you plenty to explore! ^SK at Samsung Support

Samsung Service Team

Hallo, wir danken dir, dass du dir die Zeit genommen hast, diese Rezension zu schreiben.

CX

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^SK at Samsung Support

CX

We are over the moon to see you are loving your A16! It is great to read that you were able to transfer your data successfully! Thanks to the incredible 6.7" FHD+ Super AMOLED display, 5,000 mAh battery and incredible 50MP camera, you will be blown away for years to come! ^LB at Samsung Support

Samsung Service Team

Hallo, wir können deine Frustration zu deinem Galaxy A16 5G gut nachvollziehen. Es stimmt, die Rückgabefrist war zu dem Zeitpunkt bereits abgelaufen. Du merkst jedoch an, dass dein Gerät langsam reagiert. Es kann verschiedene Gründe geben, warum dein Modell langsam reagiert. Auf der folgenden Seite haben wir verschiedene Tipps zusammengetragen. Schau dir dies einmal an und teste die Lösungsvorschläge aus. https://www.samsung.com/de/support/mobile-devices/mein-smartphone-ist-langsam-oder-hangt-was-kann-ich-prufen/

Samsung Service Team

Hallo, vielen Dank für das Lob. Darüber freuen wir uns sehr. Wir wünschen dir noch viel Spaß mit deinem neuen Gerät.

CX

Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion. We'd love to look into the unresponsive issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

CX

While it's great to see how much you are loving the awesome battery, camera, and display on your A16 5G, we're sorry to see that your data transfer has impacted your enjoyment of your phone. While it's good that you have found a resolution for this, we understand that it isn't ideal. Regarding sharing stories in the Gallery app, you can do this either by saving it as a video or sharing the story content. Please check out the following link from our US colleagues, specifically the 'Download or share your story' section: https://www.samsung.com/us/support/answer/ANS10004859/ To see if there are any other options for your data transfer, or if you need any further advice, please reach out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a wonderful phone, and we're here to ensure that you can thoroughly enjoy it. ^SK at Samsung Support

CX

Thank you for sharing your thoughts on the Galaxy A16! We’re delighted to hear that it fits your needs and provides a seamless experience for calls, messaging, emails, music playback, and capturing reference images. It’s great to know that the storage capacity is more than sufficient for your usage, ensuring you have plenty of room for your essential files and apps. We understand that device size is an important factor when choosing a smartphone. Your feedback regarding dimensions is valuable, and we appreciate your insight on finding the perfect balance between functionality and portability. At Samsung, we strive to create smartphones that cater to a variety of lifestyles, and we’re pleased that the Galaxy A16 aligns with your requirements. If you have any further suggestions, we’d love to hear them! ^CH at Samsung Support

CX

While it's great to see that you are enjoying the camera and display on your A16 5G, we're disappointed that you are having issues with latency and the battery. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ With the 5000 mAh battery in this phone, we certainly wouldn’t expect you to have any issues with battery life. During the initial usage period, the battery life will be lower than usual, due to the optimisation process. Please check out the following link to find out more about your device's battery: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

CX

While it's great to see that you are enjoying the sleek design of the A16 5G, along with the familiarity it brings, it's a shame that you are experiencing latency and freezing. With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ Please also check out the following guide which runs you through what to do when your phone freezes: https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

Samsung

¡Gracias por compartir tu opinión con tu producto Samsung Tus comentarios pueden ser muy valiosos para otros clientes que buscan información honesta y real sobre los productos. ¡Por favor, continúa compartiendo tus experiencias!

Service clients Samsung

Bonjour Ethan Guillot, Nous comprenons que vous ayez rencontré un dysfonctionnement avec notre Galaxy A16 5G et nous en sommes navrés. Pour que votre smartphone soit toujours performant et ainsi corriger les bugs que votre appareil peut rencontrer, nous vous recommandons de mettre à jour le logiciel de votre téléphone régulièrement : Paramètres > Mise à jour du logiciel > puis Téléchargement auto via Wi-Fi pour activer la mise à jour automatique, vous serez informé lorsqu'une mise à jour sera disponible pour votre appareil. Si le problème persiste, nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact . Cordialement Charlie, Service clients Samsung

CX

Thank you for your feedback, although we do regret seeing that you are not getting the performance levels that you were hoping for with your A16. We recommend speaking to our Customer Support team so that they can look into the issues with apps running slow that you have described and look into all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6423vRrnd ^DB at Samsung Support

Samsung Service Team

Hallo, deine Bewertung ist für uns sehr erfreulich. Wir danken dir für deinen Kauf sowie für die Zeit deine Einschätzung zum Modell zu teilen.

CX

We're disappointed that you are having issues with latency on your A16 5G, Paul. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

CX

We're happy to see that you're a long time fan of our range, and that you're getting nearly everything that you needed from your A16. It fits comfortably in your hand but still gifts you with an impressive screen that is both ultra-responsive and vibrant. The user-interface has been designed to make searching through it easy and instinctive. We want it to be available to you at all times, which is why we've packed it with an intelligent battery that adapts itself to your usage. It's fantastic to know that you're loving the camera as much as you are, and getting the best photos and videos. If you do have some concerns with the connection then our Customer Support team would be happy to look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

CX

We regret seeing that you're not a fan of your A16, but we do appreciate your feedback. The buttons were positioned to the same side due to feedback from our customers to do so, and the user-interface was designed to make navigating the phone easy. We are happy to take on board your feedback regarding the predictive text and ringtones, but unfortunately we have no control over the content of Google news. ^DB at Samsung Support

CX

Thank you for taking time to review your A16. We are glad to see that Smart Switch enabled you to transfer all your data smoothly! Certain features may not be compatible with our apps, however, we appreciate your feedback regarding the points you have mentioned, and we will take this on board to help improve our products. ^LB at Samsung Support

CX

Thank you for sharing your experience with the awesome Galaxy A16, Westy! It’s great to hear that you’re enjoying the superb performance, vibrant display and wide range of personalisation options on this brilliant smartphone. We also love the photo you shared of your healthy breakfast; it’s a great example of how capable and versatile the camera can be for capturing everyday moments. We appreciate the recommendation and hope you continue to enjoy discovering everything your Galaxy A16 has to offer! ^CL at Samsung Support

CX

Thank you for taking the time to review the Galaxy A16, Fran. We take pride in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to help you with your camera and app issue. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

CX

Thank you so much for your wonderful review, we’re thrilled to see that your Galaxy A16 is proving to be a great upgrade, Molly! It’s fantastic to know you’re enjoying the camera and battery life, and that the security features like fingerprint and PIN login are giving you peace of mind. We designed the A16 to offer reliable performance and smart features at an accessible price, and it’s great to see it delivering on that promise for you. We’re so glad to have you with us, and we hope your new phone continues to bring you confidence and enjoyment every day! ^CH at Samsung Support

CX

We are sorry to see that you are not happy with your Galaxy A16 because you wished it to feature a headphone jack port, Joh. We can confirm that this port has been removed from all recent smartphones, to give more space for powerful components and an enhanced vapour chamber, as well as to make our devices thinner and lighter. As you mentioned, you can use a pair of wireless headphones with it, which give you the best freedom as well as an enhanced sound experience, or a pair of USB-C wired ones, which won't require an adapter. Still, we will make sure to take this feedback on board, so we can use it to make our future products even smarter and more useful. ^CL at Samsung Support

CX

We are sorry to see that you are not quite satisfied with your Galaxy A16 because you noticed it is slow when responding to tasks and delayed when switching between screens and apps, Sunny. We can certainly assist you with this, so you can enjoy the smooth performance of this phone as much and even more than its other awesome features and advantages. Please follow this link, where you can view a useful guide about how to keep your device as fast as possible for the smoothest experience when using it: How to stop phone from slowing down - https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If you need more help with getting the most out of your Galaxy A16, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

CX

Thank you for the love and for sharing your superb experience with us! Your words have put a huge smile on our face! ^EW at Samsung Support

CX

Thanks for the great review and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

Thank you for taking the time to share with us this review about your experience with the Galaxy A16, Catrose. We are pleased to read that you think the display of this awesome device is brilliant, and that you are also happy with the quality and colour intensity of the pictures taken with it. Still, we also appreciate that you find it harder than expected to set up a nighttime routine, and that you also wished the battery to last longer and to see notifications for some apps without sound. Please don't hesitate to reach out to our knowledgeable and helpful Support Teams, who will be ready to share the best tips and advice about how to enjoy a great experience with this phone, perfectly tailored to your needs and preferences. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

CX

We are disappointed to read that you are facing issues with your A16. With the powerful Exynos 1330 processor and 4GB of RAM, we know you can get a smooth performance on the phone, and here is a guide to help you speed up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ We are confident that this will get your phone working to fast speeds, however, if you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung Service Team

Hallo, schade, dass du den Kauf deines Galaxy A16 bereust. Du merkst vor allem die Kameraqualität und die CPU negativ an. Das geben wir für dich weiter. Es kann verschiedene Gründe geben, warum dein Modell langsam reagiert. Auf der folgenden Seite haben wir verschiedene Tipps zusammengetragen. Schau dir dies einmal an und teste die Lösungsvorschläge aus. https://www.samsung.com/de/support/mobile-devices/mein-smartphone-ist-langsam-oder-hangt-was-kann-ich-prufen/

Service clients Samsung

Bonjour Miarion85, Nous regrettons le dysfonctionnement que vous avez rencontré avec notre Galaxy A16 5G. Nous souhaitons vous apporter notre assistance pour surmonter les difficultés spécifiques que vous avez rencontrées. Nous vous encourageons à entrer en contact avec l'un de nos collaborateurs, qui sera en mesure de trouver une solution adaptée à votre situation. Vous pouvez les joindre via le lien suivant : https://www.samsung.com/fr/support/contact/ Cordialement Charlie, Service clients Samsung

CX

Thank you for taking the time to share with us this positive review about your awesome Galaxy A16, which you have upgraded to from your previous Galaxy A12. We are glad to read that you are impressed by the fantastic camera system and excellent performance of this device, and we would certainly like you to make the most of its powerful battery as much and even more than the rest. Please follow this link, where you can find a useful guide about how to keep the battery of your phone always optimised to last longer even when playing high-spec games or using 5G: How to optimise smartphone battery - https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone/ We are confident that the guidance available on the link above will help you enjoy a five-star experience with this brilliant product. ^CL at Samsung Support

CX

We are disappointed to see you are not enjoying your A16. We have a great guide to guide you to successfully connect to hearing aids, this can be found here: https://www.samsung.com/uk/support/mobile-devices/how-to-use-hearing-aids-with-samsung-galaxy-devices/ If you have any further questions, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

CX

We are thrilled to read that you have decided to upgrade from your previous and still amazing Galaxy A13 to the awesome Galaxy A16, Saxon! It is wonderful to know that you are happy with its user-friendly software and large storage, as well as with its excellent performance and feature-packed camera system. As a fan of our wonderful Galaxy products, you can enjoy all the advantages of our technology, to make your life easier and smarter! ^CL at Samsung Support

CX

While it's great to see that you're getting the performance levels that you were from expecting with your A16, we would like to help make sure that you're getting these levels across the board, Davie. We'd recommend speaking to our Customer Support team, so that they can look into what may be causing these latency issues. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

CX

Thank you for taking time to review your A16. With the powerful Exynos 1330 processor, we know you can get the ultimate performance! Here is a guide to help speed up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ ^LB at Samsung Support

Samsung Service Team

Hallo, wir danken dir, dass du dir die Zeit genommen hast, diese Rezension zu schreiben. Deine Wünsche leiten wir gerne weiter. Viel Freude mit deinem Modell wünschen wir dir.

CX

It is great to see you are loving your A16, Roy. From the powerful Exynos 1330 processor, impressive 50MP camera and striking 6.7” FHD+ Super AMOLED display, we can see why you love it! ^LB at Samsung Support

Samsung Service Team

Hallo, wir danken dir für deine Rezension. Eine gewisse Wärmeentwicklung während des Betriebes ist bei Smartphones nicht ungewöhnlich, insbesondere wenn gleichzeitig ein Ladegerät angeschlossen ist. Befindet sich das Gerät im Standby-Betrieb und ist kein Ladegerät angeschlossen, sollte keine äußere Erwärmung spürbar sein. Wenn dein Galaxy auch im normalen Betrieb unangenehm warm wird, empfehlen wir die technische Überprüfung durch einen unserer autorisierten Servicepartner. Alle nötigen Informationen zum Einsenden bekommst du von unseren Support-Mitarbeiter*innen, die telefonisch unter der Nummer 06196 77 555 77 erreichbar sind (Montag bis Samstag von 09:00 und 18 Uhr). Das Gerät hat einen Arbeitsspeicher von 4GB. Achte bei der Spieleauswahl am besten darauf, dass die Spezifikationen zu den Spezifikationen deines Geräts passen.

CX

We are thrilled to see you are enjoying your A16! Thanks to the massive 5,000 mAh battery, you'll get hours to enjoy the epic 50MP camera and striking 6.7” FHD+ Super AMOLED display! Along with the powerful Exynos 1330 processor, you'll get the ultimate performance! ^LB at Samsung Support

Samsung

¡Gracias por compartir tu opinión con tu producto Samsung Tus comentarios pueden ser muy valiosos para otros clientes que buscan información honesta y real sobre los productos. ¡Por favor, continúa compartiendo tus experiencias!

CX

We do aim to make all our smartphones to be as adaptable as possible to match any of our customers needs, and while we can understand your comment regarding certain apps, these are automatically linked to the Android system itself, so we have no control over their inclusion or exclusion. If you would like some assistance with setting up your A16 in a way that better suits your needs then our Customer Support team would be happy to help, Pete. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact. While it's great to see that you're a fan of the camera and display, we'd like to help make sure that you're getting the best with every part of it. If you follow this link then you'll find some handy tips for how to optimise the battery, so that you get the most from every charge: https://bit.ly/HowToResolveBatteryDrainSamsungPhone ^DB at Samsung Support