What to do when Samsung Galaxy Note9 S Pen is not performing properly?

Last Update Date : Sep 20. 2018

Your S Pen is a powerful tool that helps you make the most of your Note9.

If you feel a decrease in the S Pen’s performance, it may be due to specific external conditions or improper use. Below, find how to maintain your S Pen correctly.

The S Pen actions are not reflected on screen

Mobile cases and accessories with magnetic parts may affect the electromagnetic field and cause malfunctions. You may find your S Pen might not be recognised easily or notice certain blending in its lines.

Remove any cases, covers and mobile accessories, then move your phone far from other devices that may alter the Note9 magnetic field.

Preserving your S Pen

It is important to keep the S Pen in good condition.

Tips for maintaining your S Pen:

• Do not press hard on the screen with the S Pen as excessive pressure may deform the nib

• If you use the S Pen at sharp angles on the Note9 screen, the device may not recognise the S Pen actions

• Properly dry the S Pen after contact with water or liquids

You can also check the condition of the S Pen tip and replace it if you notice any damage.

Replacing the S Pen’s tip:

1 Hold the nib with the tweezers and remove it gently from the S Pen’s body
Hold the nib with the tweezers and remove it gently from the S Pen’s body
2 Insert a new nib into the S Pen
Insert a new nib into the S Pen

Please note: Do not insert the nib’s round end into the S Pen or press it excessively. Also, do not reuse old or damaged nibs, this may damage your S Pen

The S Pen seems to be disconnected

If you want to connect a new S Pen or you have reset your S Pen, you should wait after the connecting process ends before extracting the S Pen from the device, otherwise the process will be interrupted.

Learn how to connect another S Pen or reset your existing S Pen

The S Pen is not extracting properly

If your S Pen has been exposed to wet conditions, you may feel some resistance when pressing the end of the S Pen to extract it.

Dry your S Pen properly with a dry cloth or shake it gently from the end before inserting it back into the slot.

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997 (1800 GALAXY S)For Mobile Device and Samsung Apps Enquiries

+65 69161260From Overseas

1800-7267864 (1800 SAMSUNG)For other Products Enquiries

+65 69161261From Overseas

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us