Banking
The Challenge
The world of banking is changing
Customer preferences reshape branch roles
Despite the rise of digital channels, 50% of consumers prefer to
visit a branch to get their problem solved quickly, particularly for
complex account issues.¹
Employee satisfaction drives productivity
With 38% of banking employees likely to leave within a year,² prioritizing job satisfaction presents a clear opportunity to strengthen service stability.
Growing urgency of modernization
Banks with modern branches see 1.7 times more revenue growth through customer advocacy.³
The Solution
Samsung’s Branch Transformation solution
Welcome to the new era of branch banking. With innovative mobile solutions from Samsung, you can empower your branch employees and meet customers where they are without compromising operational efficiency.
The Advantage
Better banking starts here
Connect the customer journey
Extend digital convenience with a personalized touch and transform the way customers experience your branch.
Boost employee productivity
Inform interactions with customer data, empowering associates with Samsung Galaxy AI-enabled devices.
Maintain a secure, efficient branch environment
Streamline compliance and device management with centralized control and advanced security, backed by a trusted partner.
How It Works
A smarter branch experience built on innovative technology
Samsung’s Branch Transformation solutions bring together high-performance mobile devices, AI-powered productivity support, and advanced security and management capabilities to deliver a modern in-branch banking experience.
How data and devices stay secure
Knox Security Platform
Samsung hardware is built secure – from the design to manufacturing to the moment you put it in your customers’ hands, and for years of use beyond. We seek to deliver security throughout all steps with our own supply chain, built from the chip up.
Knox Suite
Knox Suite is an all-in-one solution designed for your Galaxy devices. Efficiently secure, deploy and manage your bank’s entire fleet of devices from a central console. ⁴
Why technology is key to keeping bank employees productive and happy
AI-powered smartphones and tablets cut admin work, enable roaming service and deliver personalized training on the go –- improving staff retention with better tech.
AI + HI: the surprising paradox in financial services
AI’s efficiency is elevating the role of human advisors, freeing them to focus on the complex judgment, empathy and trust-building that machines simply cannot replicate.
The reinvented branch: Redefining value in a digital-first banking era
Banks that rethink their branch strategies by balancing technology efficiency with human connection can strengthen and grow customer relationships.
Contact a sales expert
Get in touch with our sales team to discuss tailored solutions for your business. You can call (866) 726-4249 to talk to an expert now, or use the form below to submit your requests.
Get product support
Find manuals, downloads, warranty information and more. We also offer FAQs and demos to help with business product questions.
©2026 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
¹ How Consumers Value – and Use – Branches is Shifting in Subtle Ways. The Financial Brand. December 10, 2024.
² How can reimagining today's workforce help banks shape their future? Ernst & Young.
³ 2025 Global Banking Study. Accenture. 2025.
⁴ Know Capture, Knox Suite and Knox Asset Intelligence require a separate license.
⁵ Galaxy AI basic features provided by Samsung are free. Any Samsung enhanced AI features and all third-party AI features are subject to different terms and may be subject to fees. (Galaxy AI basic features are listed under "Advanced intelligence" in Samsung Services Terms and Conditions.)
⁶ Writing Assist requires a network connection and Samsung Account login. Must meet length requirements to activate feature. Service availability may vary by language. Accuracy of results is not guaranteed.
⁷ Transcription and Summary features for Transcript Assist require a network connection and Samsung Account login. Features for Transcript Assist only available on the pre-installed Samsung Voice Recorder app or files recorded using the pre-installed Samsung Phone app, Samsung Notes app or Samsung Interpreter app. Voice recording feature in the pre-installed Samsung Phone app may not be supported in some countries. Audio files must be under 3 hours in duration to be processed. Summarizing feature for Transcript Assist can be activated when a certain number of characters is met. Service availability may vary by language. Accuracy of results is not guaranteed.
