Insurance
A claims system under strain
Rising claim volumes are slowing response times
Climate-driven weather events, supply chain issues and inflation are driving higher claim frequency and longer cycle times.¹
Manual, fragmented processes are limiting productivity
The insurance industry is still in the early stages of digitization, with 80% of direct written premiums in the U.S. running on legacy systems.²
Customer expectations are evolving
Customers expect digital-first experiences, with 47% of policyholders now purchasing through digital channels.³
The Solution
Samsung’s Connected Claims solution
Help your insurance adjusters do more on the go with the secure, easy-to-manage tech tools they need to be productive and to provide better customer service. Galaxy AI-powered smartphones and tablets integrated with the DeX in Vehicle mobile-powered desktop computing platform streamline workflows and maximize efficiency from anywhere.
Deliver better claims experiences
Serve customers faster, anywhere
Enable adjusters to work beyond their desks to handle claims on the spot, cut admin time and enable faster, more responsive service.
Turn field productivity into loyalty
Increase customer satisfaction by equipping adjusters with AI-powered mobile tools that speed claims processing and deliver seamless experiences.
Do more with less complexity
Keep teams connected, efficient and customer-focused with a secure, flexible mobile ecosystem that simplifies management and reduces costs.
Ready, wherever work takes you
AI-powered Galaxy smartphones and tablets integrated with the DeX in Vehicle platform give adjusters a seamless desktop-like experience on the road — enabling them to complete tasks, access information and manage claims efficiently from anywhere.
Rugged and reliable devices
Trust in the lasting durability of the Galaxy XCover series and Galaxy Tab Active series, rugged field-proven devices that provide the extended battery life and thermal control needed for in-vehicle reliability.⁴,⁵
DeX in Vehicle
Unlock a familiar desktop-like experience by connecting your Galaxy device to Samsung DeX. Process claims, review data and collaborate with teams in real time with the power of a full workstation — anywhere.
The mobile AI advantage
Galaxy AI-powered Transcript Assist, Writing Assist and Interpreter automate documentation, summarize interactions and break down language barriers, enabling adjusters to focus on higher-value work and deliver quick, personalized support.⁶,⁷,⁸,⁹
How data and devices stay secure
Knox Security Platform
Samsung hardware is built secure – from the design to manufacturing to the moment we put it in your adjusters’ hands, and for years of use beyond. We seek to deliver security throughout all steps with our own supply chain, built from the chip up.
Knox Suite
Knox Suite is an all-in-one solution, designed for your Galaxy devices. It enables IT administrators to troubleshoot devices remotely in real time with Knox Remote Support, turn in-depth device data into actionable insights with Knox Asset Intelligence and manage Android OS updates across the fleet with Knox E-FOTA. Built with field employees in mind, Knox Suite helps distributed teams stay productive from anywhere.¹⁰
Stay ahead in the industry
Speed is the key for insurers in the field
Explore how faster, mobile-enabled claims processes can reduce paperwork, accelerate resolution times and improve customer satisfaction by freeing adjusters to focus on higher-value interactions.
How insurance claims adjusters can boost efficiency with mobile tech
Discover how mobile technology enables claims adjusters to work more efficiently on the go by streamlining workflows, reducing manual tasks and improving real-time customer service.
Closing the gap: How the insurance industry can better service multicultural customers
Learn how mobile, digital-first tools and multilingual support can help insurers break down barriers, build trust and improve engagement.
Take the next step
Connect with a Samsung representative to learn more about our Connected Claims solution.
Contact a sales expert
Get in touch with our sales team to discuss tailored solutions for your business. You can call (866) 726-4249 to talk to an expert now, or use the form below to submit your requests.
Get product support
Find manuals, downloads, warranty information and more. We also offer FAQs and demos to help with business product questions.
©2026 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
1 Global insurance outlook. Deloitte. October 8, 2025.
2 Addressing top-of-mind insurance issues. KPMG. 2025.
3 Rate Pressure, Customer Retention and Digital Engagement Top Insurance Challenges for 2026. JD Power. January 23, 2026.
4 Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application usage patterns. Results may vary.
5 Samsung does not guarantee device performance in all extreme conditions.
6 Galaxy AI basic features provided by Samsung are free. Any Samsung enhanced AI features and all third-party AI features are subject to different terms and may be subject to fees. (Galaxy AI basic features are listed under "Advanced intelligence" in Samsung Services Terms and Conditions.)
7 Transcription and Summary features for Transcript Assist require a network connection and Samsung Account login. Features for Transcript Assist only available on the pre-installed Samsung Voice Recorder app or files recorded using the pre-installed Samsung Phone app, Samsung Notes app or Samsung Interpreter app. Voice recording feature in the pre-installed Samsung Phone app may not be supported in some countries. Audio files must be under 3 hours in duration to be processed. Summarizing feature for Transcript Assist can be activated when a certain number of characters is met. Service availability may vary by language. Accuracy of results is not guaranteed.
8 Writing Assist requires a network connection and Samsung Account login. Must meet length requirements to activate feature. Service availability may vary by language. Accuracy of results is not guaranteed.
9 Interpreter feature requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language. Accuracy of results is not guaranteed. Availability and supported features may vary by country, region or carrier. Availability of supported languages may vary.
10 Knox Suite requires a separate license.
