Knox Manage Frequently Asked Questions
Get answers to the most common questions about Samsung Knox Manage.
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What is Knox Manage?Knox Manage is a powerful and flexible cross-platform EMM solution optimized for Samsung devices and services. You can maximize productivity with its seamless enrollment process, sophisticated control and maintenance features, and user-friendly experience. Knox Manage provides powerful management capability backed by Samsung Knox hardware features, such as a remote access tool for easy troubleshooting, and various event-based policy enforcements to tightly address complex requirements for device deployment. It also allows you to unleash your company devices so you can do more in the office, in the field or anywhere else. Industry-recognized and fully synced with other Samsung services, Knox Manage enables end-to-end customer support that covers devices, OSs and apps.
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What are the prerequisites to use Knox Manage?To use Knox Manage, you need a computer running Windows with a supported web browser, devices to manage and a Knox Manage license. Click here to purchase a Knox Manage license on samsung.com/us/business/.
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Is there a Knox Manage trial available?Samsung.com/us/business/ does not offer free trial for Knox Manage with online purchase. Please contact us if you are interested in a free trial for your devices. Alternatively, you can go to SamsungKnox website to avail a free trial.
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Which platforms and operating systems does Knox Manage support? And which specific versions does it support?Knox Manage supports multiple platforms—Android, iOS, iPadOS, Windows, Chrome OS and Wear OS. For a complete list of compatible versions across operating systems, consult the minimum requirements of Knox Manage and the Knox cloud services support policy.
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Which end user information does Knox Manage allow the enterprise IT admin to access?In the course of operating Knox Manage, some information about the device user is accessible by the IT admin. The extent of accessible data varies depending on the management requirements of your enterprise and the organizations therein, but it generally includes user contact information, such as their name, email address, and phone number (used for the enrollment code delivery), and device identifiers, such the IMEI, firmware version and so on.
Samsung does not read or transfer personal data stored on the Knox Manage servers (located in the US, EU, and Asia) and Knox Manage-enabled devices. To learn more about what data is collected and how it is processed by Knox services, please visit the Samsung Knox Privacy Policy and select the privacy policy in your language and region. -
Can Knox Manage completely wipe a device, including work and user data?For contingencies where a device is reported lost or stolen, or if a user leaves the company, Knox Manage provides the ability to remotely erase data on a device. Depending on the platform and management mode of the device, the wipe can erase the user’s data as well.
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Can Knox Manage unlock a device?Knox Manage can unlock a device depending on its platform and management mode. The console provides IT admins with the ability to send commands to a device that control its lock or sign-in screen. For example, when handling a lost or stolen Android device that is fully managed, the IT admin can reset the lock with one command, and then lock the device with another.
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We are a growing business with a valid Knox Manage license, and anticipate that we will procure more devices soon. How can we license these new devices?Depending on your current license consumption count, you may have to purchase more licenses to bring more devices under your management. Contact your reseller to increase the number of valid licenses available to you. Any additional license counts you purchase will be immediately valid in your Knox Manage tenant.
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A managed service provider (MSP) handles our enterprise’s device management. Can our MSP administer Knox Manage on our behalf?Yes. Your MSP can operate the Knox MSP Portal to act as your proxy for Knox Manage. An MSP can also migrate existing standalone Knox Manage tenants to the Knox MSP Portal.
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What certifications or validations does Knox Manage hold?Samsung Knox has successfully met the rigorous security requirements set by governments, security firms, and major enterprises around the world, providing business users with a robust mobile security solution. Knox Manage has received SOC 2 certification, which demonstrates appropriate internal controls that protect customer data. Additionally, Knox Manage is listed as both Android Enterprise Recommended and Chrome Enterprise Recommended in Google’s B2B validation programs.
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Which types of companies are best suited to employ Knox Manage?Knox Manage is intended for IT admins of businesses or companies of any size in diverse business settings across industries and sectors. It helps you ensure that all device users in your enterprise, whether they are in the office or in the field, can work anytime, anywhere. IT admins can troubleshoot on-site devices with a remote support tool, trace device locations, and set event-based policies to optimize your teams’ workflows.
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What differentiates Knox Manage from other EMM solutions?Samsung has been named as a Leader and Major Player in the IDC MarketScape Unified Endpoint Management Software 2022 Vendor Assessment1 report. Knox Manage stands out from other UEM solutions by providing an all-in-one management console and features such as flexible event-based management, content pushes, device location tracking, and more. Knox Manage also satisfies many EMM requirements, including not just basic feature requirements but also more than three advanced requirements, such as Work Profile Management, Full Device Management, and Dedicated Device Management. Furthermore, as a device manufacturer, Samsung can provide all-in-one technical support for devices, platforms, and Knox Manage.
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How securely does Samsung handle individual or business entity data acquired through Knox Manage?Samsung is committed to safely handling customer information acquired from its business practices, and meets all data storage and handling requirements stipulated by the General Data Protection Regulation (GDPR). Samsung ensures that data collection is restricted to only that which is necessary for the basic operation of its services. Samsung cloud services, including Knox Manage, have SOC 2 certification, so you can rest assured that they are secure, reliable and run smoothly. If you want to learn more, please read GDPR and Samsung B2B services.
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I am using another EMM solution. Do you support third-party migration?Knox Manage doesn’t support data migration from other EMMs.
You can opt to implement the Knox Service Plugin with your current EMM to enable various up-to-date Knox features. For details, refer to the Knox Service Plugin guide. -
Is Knox Manage able to pass single sign-on credentials to external sites?No. Knox Manage cannot pass single sign-on credentials to external sites.
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Can I create a Knox Manage admin through the Knox Admin Portal?Yes, you can create a Knox Manage admin through the Knox Admin Portal. Admins created through the Knox Admin Portal appear in the Knox Manage console with the format: CustomerID_Email_Domain
For example: 0123456789_email_domain.com
Admins created through the Knox Admin Portal have the Read Only admin role. Their admin role can be modified directly through the Knox Manage console. -
Can I create multiple super admins in Knox Manage?Yes, Knox Manage provides support for multiple super admins.
Note: When viewing the consolidated list of admins on the Knox Admin Portal, all Knox Manage super admins appear as sub-admins. -
Can I cancel Knox Manage at any time?If you cancel your Knox Manage License, Knox Manage Quick Start Service within 6 days from the time of license generation, you will receive a full refund. If you cancel after 6 days, you will not be eligible for a refund.
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Can I change the number of seats for a Knox Manage License?If you add additional seats to your Knox Manage license, you will be charged on a pro-rated basis for the additional seats for the remainder of your billing. If you remove seats, seats will be removed at the end of your billing cycle. You will have access to all your currently paid seats to the remainder of your billing. No refund is available for seats removed.
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How do I reach Samsung Knox support team?For customer support options, you can submit a support ticket or call us at Toll Free Number: 1-855-567-5669, Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Daylight Time. Please have in hand your Knox Account (Knox Customer ID) and Knox Manage license information.
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How do you deliver Knox Manage licenses?If you purchase Knox Manage in a standalone order, once an order has been confirmed, the license key will be generated in 4 to 6 hours and sent to the billing email address that was specified during order placement.
If you purchase Knox Manage with a hardware device, once a hardware device has been shipped, the license key will be generated in 4 to 6 hours and sent to the billing email address that was specified during order placement.
You can also find the license key in the My Orders page. -
How can I setup my Knox account for the automatic device upload?You can sign in to Samsung Knox for free using different methods:
1. By visiting SamsungKnox.com using your Samsung account.
2. During your purchase flow, you have the option to ‘SETUP’ and sign up to Samsung Knox. Alternatively, via My Orders page by clicking ‘SETUP’ button. -
How can I get more info about Knox Manage and QuickStart service before purchase?Please feel free to contact us for any product inquires or questions you might have Toll Free Number: 1-866-SAM4BIZ, Monday through Friday, 9:00 a.m. to 7:00 p.m., Eastern Daylight Time.
© 2023 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
1As a Leader in the 2022 MarketScape worldwide UEM software for ruggedized/IoT device deployments and for SMBs assessment, and as a Major Player in the 2022 IDC MarketScape worldwide UEM software assessment
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