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Samsung TV has no picture or a black screen

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn't connected to one, you can try other methods, such as checking your connections and cables.

Samsung TV HDMI ports are not working

If you have a device connected to your Samsung TV or Odyssey Ark gaming screen like an Xbox, a Playstation 4, Blu-ray player, cable box, or Roku and it does not show up on the screen, you could be having an issue with the HDMI ports. We need to check the external device, reconnect the HDMI cable, try a different HDMI cable, or even try a different

Samsung TV or projector turns on or off by itself

For your convenience, there are many ways for your TV, Odyssey Ark gaming screen, or projector to connect with other devices and automatically turn on or off when needed. However, if it is turning off and on continuously, there are one or two simple actions you can take to fix it. The first step is unplugging the TV, gaming screen, or projector.

An app is not working on my Samsung TV or projector

Samsung Smart TVs, the Odyssey Ark gaming screen, and projectors are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. If you have an app that is freezing, not loading, missing, or crashing, you should: 1. Cold boot the TV. 2. Update the TV's software. 3. Delete the app from the TV and download it again. 4. Reset Sm

Voice on TV or projector announces everything I do

Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything t

TV or projector displays an error message

The TV or Odyssey Ark gaming screen may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.

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