1. Home
  2. /
  3. How do I Delete all my Personal Information from my Samsung Galaxy S5?

How do I Delete all my Personal Information from my Samsung Galaxy S5?

Your personal information cannot be recovered after using this feature. Please save any personal information you need to your computer prior to using this feature.

Delete Personal Information (Factory Reset)

To delete all of your personal information from your device:

  1. From the Home screen, touch Apps  .
  2. Touch Settings  .
  3. Touch Backup and reset Settings Backup Icon .
  4. Touch Factory data reset.
  5. Read the information provided, and then touch Reset device.
  6. If you have a security lock enabled on the device, you will be prompted to enter the lock information before proceeding.
  7. Touch Delete all to delete all information and downloaded applications.

The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ Store.

Remote Factory Reset

Google™ offers an application that lets you track your Android device's location, and it lets you reset the device's memory remotely. This application is available at google.com/android/devicemanager. Both Location services and the erase feature must be enabled and active on the device.

To turn on the remote factory reset on the device:

  1. From the Home screen, touch Apps  .
  2. Touch Google Settings  .
  3. Touch Android Device Manager.
  4. Touch Allow remote lock and erase.
  5. Touch Activate.
  6. From your computer, sign on to the website using the Google Account associated with the device you want to locate.
  7. Click Accept to allow the location data to be sent to Google.
  8. An interactive dialog box displays in the top-left corner.
  9. Click Erase .
  10. Click Erase again to confirm deletion.

Was this content helpful?

Comments:
Samsung Customer Service

Samsung Customer Service

Need a repair for your Samsung Smartphone or Tablet?

Visit a Customer Service Location for hands-on service and expert advice.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung product expert.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.