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How can I increase the call volume on my Samsung Galaxy Note® 3?

Your device has several features that let you adjust the volume and improve the audio quality of phone calls.

Screens and settings available may vary by wireless service provider and software version.

Adjust Volume During a Call

The most direct way to adjust volume while on an active call is with the Volume keys on the side of your device.

Samsung Increasing call volume

You can also increase the overall volume level during a call.

    1. Touch Hide to hide the keypad.

    2. Touch Extra Volume  to turn on extra volume.


If the volume level is still not satisfactory, you can turn off noise reduction.

    1. Touch Hide  to hide the keypad.

    2. Touch Noise Reduction to turn noise reduction off.

Adjust Audio Quality

You can personalize audio quality to suit your hearing needs, and even turn these features on or off while on an active call.

1. From the Home screen, touch Apps.

2. Touch Phone.

3. Touch Menu > Settings.

4. Touch Call.

5. Touch Personalize call sound and choose one of the following audio adjustments:

  • Adapt sound: Take a brief hearing test to determine which tones you have trouble hearing. Adapt sound can help during calls and when you are playing music or videos on your device. See below for more information on setting up Adapt sound.
  • Soft sound: Plays a softer sound when the other party is in a noisy environment.
  • Clear sound: Plays a clearer sound when the other party sounds unclear or muffled.


Disconnect any earphones prior to using the personalized call sound option. To turn on your personalized call sound while on an active call:

1. Touch Hide  to hide the keypad.

2. Touch Personalize call sound to choose your call sound personalization method.

3. Choose the method you want to turn on:

Samsung Increasing call volume


Set Up Adapt Sound

The first time you choose Adapt sound in the Personalize call sound settings, the device will guide you through customizing optimal audio.

1. Before starting, close all multimedia applications, find a quiet environment, and have compatible earphones connected. Touch START to begin.

2. The device will play a beep. Touch YES if you hear the beep, or if you cannot hear it, touch NO. The progress bar shows how much of the test you have completed.

Samsung Increasing call volume

3. When the test is complete, the results will be displayed for both your LEFT and RIGHT ears. You can see the improvement in the audio with Adapt Sound turned on (orange line) versus with Adapt Sound turned off (blue line).

Samsung Increasing call volume

4. Touch PREVIEW ADAPT SOUND to listen to a sample of music in both ORIGINAL and PERSONALIZED form.

5. Scroll down to select the audio features that should use your Adapt sound settings: Call sound and Music sound

Samsung Increasing call volume

6. Touch Frequently used side and choose whether you generally hold your phone to your Left ear or Right ear.

7. Touch DONE when you are finished.


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