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Increasing the Call Volume on Your Samsung Galaxy Alpha®

Your device has several features that lets you adjust the volume and improve the audio quality of phone calls.

To access call settings from the Home screen, touch Apps > Settings > Call.

Adjust Volume During a Call

The most direct way to adjust volume while on an active call is with the Volume keys on the side of your device.

  1. Touch Hide  to hide the keypad.

    You can also increase the overall volume level during a call.

  2. Touch More options and mark the Extra volume checkbox.

    If the volume level is still not satisfactory, you can turn off the noise reduction.

  1. Touch More Options > Settings.

  2. Unmark the Noise reduction checkbox to turn off the feature.

  3. Touch the contact photo in the top-left corner to return to the call screen.

Adjust Audio Quality

You can personalize audio quality to suit your hearing needs, and even turn these features on or off while on an active call.

  1. From the Home screen, touch Apps.

  2. Touch Phone.

  3. Touch More options > Settings.

  4. Touch Call.

  5. Touch Personalize call sound and choose one of the following audio adjustments:

    • In-call sound EQ:
    • Soft sound: Plays a softer sound when the other party is in a noisy environment.
    • Clear sound: Plays a clearer sound when the other party sounds unclear or muffled.
    • Adapt sound left: Optimize audio for the left earphone.
    • Adapt sound right: Optimize audio for the right earphone.
    • Adapt sound: Take a brief hearing test to determine which tones you have trouble hearing. Adapt sound can help during calls and when you are playing music or videos on your device. See below for more information on setting up Adapt sound.

Turn off the Extra volume feature and disconnect any earphones prior to using the personalized call sound option. To turn on your personalized call sound while on an active call, touch More optionsPersonalize call sound.


Set Up Adapt Sound

The first time you choose one of the Adapt sound options in the personalized call sound settings, the device will guide you through customizing optimal audio.

  1. Before starting, close all multimedia applications, find a quiet environment, and have compatible earphones connected. Touch START to begin.

  2. The device will play a beep. Touch YES if you hear the beep, or if you cannot hear it, touch NO. The progress bar shows how much of the test you have completed.

  3. When the test is complete, the results will be displayed for both your LEFT and RIGHT ears. You can see the improvement in the audio with Adapt sound turned on (orange line) versus with it turned off (blue line).

  4. Touch PREVIEW to listen to a sample of music in both ORIGINAL and PERSONALIZED form.

  5. Touch CUSTOMIZE to manually adjust your test results by touching Add or Remove.

  6. Scroll down to select the audio features that should use your Adapt sound settings: Call sound and Music sound

  7. Touch Frequently used side and choose whether you generally hold your phone to your Left ear or Right ear.

  8. Touch DONE when you are finished.

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