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Using Multiple SmartThings Hubs

At this time, we do not support having multiple Hubs in one Location.  Users are unable to control the same devices using multiple Hubs (devices can only be paired to one controller at a time).

You can control multiple Hubs from one account, provided each Hub has its own Location.

Adding a New Location and Hub to Your Account

  1. Tap the menu.

      

      

  2. Tap the dropdown arrow.

      

      

  3. Tap + Add New Location.

       

  4. Select your region.

       

  5. Configure your Location's name, photo, and physical location.

        

  6. Tap Next.

       

  7. Tap + Add New Location.

       

  8. Select your region.

       

  9. Configure your Location's name, photo, and physical location.

       

  10. Tap Next.

Next, follow the in-app instructions to connect your Hub, which are reproduced below.

Connecting Your Hub

  1. Connect the Hub using the included power and network cables.

       

  2. Tap Next.

       

  3. Enter the 6-character Welcome Code for your Hub.

       

  4. Tap Next.

       

  5. Wait while the Hub downloads any available firmware upgrades. Do not unplug the Hub during the setup process. The app will confirm when the Hub is ready (LED solid green) and it is OK to proceed.

       

  6. Tap Next.

For the best performance:

Don't stack your SmartThings Hub directly on top of your wireless router.

The Hub has a range of about 50 feet (depending on your home's layout and construction), so place the Hub centrally, where it can reach the most smart devices.

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