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Frequently Asked Questions About PEN.UP

General FAQ's

  1. What is PEN.UP?
    • PENUP is a unique social network that allows users to interact with each other using drawings. You can interact with other users by sharing unique and inspiring images drawn on your mobile device using the S Pen. Even if you are not a good artist, you can learn how to draw from the Drawing tips menu. You can also set other user's fascinating drawings as wallpapers for your device.

  2. Can I draw using PEN.UP?
    • PENUP is a service that allows users to interact using artworks, but it does not provide drawing tools. It does offer Apps for PENUP, a list of popular drawing apps, and Drawing tips to help you learn to draw. You can browse the artworks created with each app, then download the app and start creating your own.

  3. How do I interact with other users?
    • When you see an artwork you like, leave compliments or other encouraging messages in the comments. You can "Favourite" it or even repost it. If you want to find out more about the user, tap on the user's name to view their profile page. On their profile page, you can view that user's entire collection or leave comments in their fan book. You can also follow the user to receive the latest updates from them in your feed.

  4. How do I sign up?
    • You can easily sign up for and use PENUP on your Samsung, Facebook, Google, or Twitter account.

  5. What is the minimum age for signing up?
    • PENUP is a service for users aged 13 or older. However, users under 13 can sign up with parental consent.

  6. What is a Remix?
    • Remix is a feature for drawing over artworks. When you save someone else's artwork and paint over it, a Remix icon is displayed along with the original artist. Try creating a unique artwork by collaborating with other PENUP users using the Remix feature.

  7. What is My Feed?
    • The main screen is called My feed and consists of your artworks, artworks by users you are following, and tags. You can pinch zoom to adjust the number of rows displayed or image size.

  8. How can I see all artworks?
    • You can view the Content list by tapping My feed at the top of the My feed page. You can filter the list to show only your posts, your favourite content, or all content.

  9. What is the Hall of Fame?
    • Each month, PENUP administrators select active users with unique artistic talent and showcase them in the Hall of Fame. Tap the button at the top of the screen to see all previous Hall of Fame exhibits. Keep up your artistic work and claim your spot in the Hall of Fame.

  10. Can I share artworks to other services?
    • You can also post artworks on your Facebook or Twitter accounts by tapping the corresponding icons at the bottom of the page when writing a new post. This sharing feature can also be enabled by default in your profile. You can easily share previous artworks on other services by selecting them and tapping the Share button.

  11. How do I use the wallpaper feature?
    • You can set your favorite artworks from your collection or the Hall of Fame as wallpaper for your mobile device. You can select the wallpaper by tapping MORE and then selecting Settings. You can designate up to 100 artworks.

  12. What is a Collection?
    • A collection is a gallery. You can collect your own artworks or artworks created by other users, and watch slideshows of your collections.

  13. How do I add friends or follow other users?
    • You can add friends by tapping MORE in the top right corner of the My profile page, and then tapping the Add Friend button. A list of popular artists and a Facebook Friends List will be displayed. You can also follow a user by tapping the Follow button on the user's profile. In addition to following certain users, you can also follow tags.

  14. Where can I see popular artworks?
    • You can view popular artworks and artists for a certain period by selecting Popular from the menu. Popularity is ranked by the number of views, comments, and hearts.

  15. What is prohibited in PEN.UP?
    • The following behaviour is prohibited to ensure that the PENUP community is a pleasant experience for everyone.

      • Nudity or sexually explicit content.
      • Obscene signs, language, videos, and images.
      • Images of injured humans, animals, and characters.
      • Violations of intellectual property rights.
      • Harassment and verbal abuse.
      • Impersonation of others and defamation of character.
      • Content harmful to minors.
      • The promotion of drugs, weapons, alcohol, or smoking.
      • Spam or phishing.
      • Content that encourages or abets crime.
      • Content that encourages terrorism, racism, and/or piracy.

  16. What if I see an inappropriate artwork?
    • If you find an inappropriate artwork, tap More on the artwork details page, then select Flag content. The PENUP team will review the artwork and decide whether it should be removed from PENUP.

  17. Can I block a certain user?
    • If you do not wish to receive notifications about a user's posts or updates, tap MORE on the user's profile page, then select Block user. All artworks and comments posted by the user will be hidden. You can unblock a user from the Settings menu.

  18. How can I report a comment?
    • If you find a comment that is inappropriate, tap : in the top right corner, then tap Flag as inappropriate. The PENUP team will review the flagged comment and decide whether it should be removed from PENUP.

  19. Can I delete PEN.UP?
    • If PENUP was downloaded to your device, it can be deleted like any other app. If PENUP is preloaded on your device, it cannot be uninstalled. However, it can be disabled and hidden.

  20. I want to delete my PEN.UP account.
    • If you wish to delete your account, you can do so by submitting a request from the Help menu. Please note that when your account is deleted, all the information related to your account will be deleted as well.

  21. Can I disable Auto Updates?
    • Automatic updates are handled by the Play Store or Galaxy Apps. You can disable automatic updates from PENUP Settings.

  22. Can I turn off Notifications?
    • From the Settings menu, you can enable or disable notifications and select the types of events you want to be notified about.

Troubleshooting FAQ's

  1. I can't connect to PEN.UP.
    • Your device must be connected to a network to use PENUP. You can check your network connection using a web browser. If you cannot connect to PENUP, please make sure that either Mobile data is turned on or you are connected to a stable Wi-Fi network. At times, the PENUP server may be unavailable due to scheduled maintenance or a temporary increase in network traffic. In this case try to connect to the service again after some time. If you still cannot connect to PENUP, please submit a support request from the Help menu.

  2. I can't sign up for PEN.UP.
    • You can sign up to PENUP using your Samsung, Facebook, Google, or Twitter account. Please make sure that your ID and password are correct. If you forget your ID or password, please contact the corresponding service provider. Once you have completed authentication, create your profile. Your username must contain letters, numbers and at least one special character (underscore, hyphen, or full stop), and must be between 4 and 14 characters long.

  3. I can't sign in to PEN.UP?
    • You can sign in to PENUP using your Samsung, Facebook, Google, or Twitter account. Please make sure that your ID and password are correct. If you forget your ID or password, please contact the corresponding service provider. If your account has been suspended due to a violation of the community guidelines, you will not be able to log in during the suspension period.

  4. PEN.UP is loading slowly.
    • Loading may be slow depending on your device's status and network traffic. If PENUP does not load for some time, close the app and open it again. If the issue persists, please submit a support request from the Help menu.

  5. Another user has the same name as me.
    • Like other social network services, there can be multiple users with identical usernames in PENUP. However, you can make your username unique by adding a profile photo.

  6. My artwork was deleted.
    • All content posted on PENUP must comply with the community guidelines. Please make sure that your artwork isn't in violation of the community guidelines.

  7. My account has been suspended.
    • Users' accounts may be suspended for 15 days if the user violates the community guidelines 3 times within a month. Please note that additional violations may result in a 30-day or permanent suspension. Please comply with the community guidelines to avoid such suspensions.

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