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Battery Swelling

Discontinue using the device immediately if you notice the battery is swelling, or looks puffy or misshapen. Do not attempt to charge or use the device. Do not handle a damaged or leaking battery. Do not let leaking battery fluid come in contact with your eyes, skin, or clothing.

Follow the Steps Below to Prevent a Swollen Battery:

  1. Verify the device has no liquid damage. 

    Inspect the Liquid Damage Indicator (LDI) in the SIM tray slot. The LDI indicators should be solid white or white with visible pink/purple Xs. If the device has been exposed to moisture, the LDI will be solid pink, purple, or red.

  2. Verify the device has no physical damage.

    Inspect the device to ensure the connectors are not corroded, bent, broken, or pushed in.

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