1. Home
  2. /
  3. Battery Swelling

Battery Swelling

Discontinue using the device immediately if you notice the battery is swelling, or looks puffy or misshapen. Do not attempt to charge or use the device. Do not handle a damaged or leaking battery. Do not let leaking battery fluid come in contact with your eyes, skin, or clothing.

Follow the Steps Below to Prevent a Swollen Battery:

  1. Verify the device has no liquid damage. 

    Inspect the Liquid Damage Indicator (LDI) in the SIM tray slot. The LDI indicators should be solid white or white with visible pink/purple Xs. If the device has been exposed to moisture, the LDI will be solid pink, purple, or red.

  2. Verify the device has no physical damage.

    Inspect the device to ensure the connectors are not corroded, bent, broken, or pushed in.

Was this content helpful?

Comments:
10 people found this helpful.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung product expert.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.