Turn on Wi-Fi Calling on Galaxy phones

Wi-FI icon on a Note20 signifying Wi-Fi Calling

No signal, no problem. You’re covered with Wi-Fi Calling from participating carriers. With this feature, you can make calls and send messages over a Wi-Fi connection when cell service isn't available. Now you’ll never be denied by a weak signal again.

Note: The Wi-Fi Calling feature may not be available on all carriers or devices.

Turn on Wi-Fi Calling

No more walking around in circles trying to get a signal. When you turn on Wi-Fi Calling, you can make calls over your phone's network connection. For this feature to work, your phone must be connected to a Wi-Fi network and have active service via a SIM card or eSIM.

  1. Navigate to and open the Phone app.

  2. Tap More options (the three vertical dots), and then tap Settings.

  3. Tap Wi-Fi Calling, and then tap the switch to turn the feature on. If you receive a popup asking you to enter your Emergency contact information, review and enter the requested information, and then tap Save.

    Note: You must be connected to a Wi-Fi network and have active service via a SIM or eSIM to enable Wi-Fi Calling.

    Wi-Fi Calling turned on in Settings
  4. Wi-Fi calls will now be enabled. To turn Wi-Fi Calling off, just tap the switch again.

  5. On some phones, you can also enable Wi-Fi Calling from the Quick settings panel. Swipe down from the top of the screen using two fingers, and then tap the Wi-Fi Calling icon to turn it on.

You can update your Emergency information at a later time by navigating to Wi-Fi Calling, and then tapping Emergency Location Information or Update current Emergency address.

Note: On AT&T phones, VoLTE must be turned on to activate Wi-Fi Calling.

Wi-Fi Calling settings

Note: These settings may vary depending on your carrier.

You can also set your preferences for making calls when your cellular network or Wi-Fi is unavailable.

Navigate to and open the Phone app. Tap More options (the three vertical dots), tap Settings, and then tap Wi-Fi Calling.

On some carriers, you may need to tap Roaming network preference or When Roaming. The following settings are only available when the Wi-Fi Calling feature is on:

Cellular preferred selected on a Galaxy phone
  • Cellular preferred: Your cellular network will be used for calls. If cellular network is unavailable,
    Wi-Fi will be used.

  • Wi-Fi preferred: Your phone's Wi-Fi network will be used for calls. If Wi-Fi is unavailable, cellular network will be used.

Trouble with Wi-Fi Calling

There are a few things you can check on your phone if Wi-Fi calling is not working, or you are unable to use the feature.

To get Wi-Fi calling to work, you need to make sure you are connected to a Wi-Fi network. A strong connection is necessary to use this feature. Swipe down from the top of the screen with two fingers to open the Quick settings panel, and then check the Wi-Fi icon to see if you're connected to a Wi-Fi network.

Note: If you need help connecting to a Wi-Fi network on your phone, check out our guide.

Quick Settings panel with the Wifi icon highlighted on a Galaxy phone

Additionally, your SIM card must be inserted to use Wi-Fi Calling, and your address should be updated in case of emergencies. You can also check if your phone’s operating system supports the feature.

If these steps do not resolve the issue or allow access to the feature, contact your carrier for further assistance.

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