Reset the ADT Security Hub
Need a fresh start? Completely redo your ADT Security Hub and SmartThings configurations to start from scratch. You can factory reset your ADT Security Hub by performing a reset on the ADT Security Hub panel.
Resetting the Hub will restore factory settings and will not cancel an ADT Professional Monitoring Service subscription should you be enrolled in one.
Factory Reset the ADT Security Hub
Before you reset the ADT Security Hub, make sure you review the following:
All device connections, automations, rules, configurations, and SmartApps associated with that Hub will be lost in the reset.
All devices connected to your Hub will have to be reset or excluded before they can be reconnected. The steps for resetting and reconnecting each device differ.
If you are enrolled in an ADT Professional Monitoring Service, you will need to cancel or update your subscription before resetting.
From the ADT Security Hub Panel
Unplug the A/C adaptor and backup battery.
Reconnect the A/C adaptor and backup battery.
Slide the black tube into the slot between the battery and the plug. Ensure the black tube is not covering any part of the battery.
If you force the back plate closed without fitting the tube in place, you may receive a tamper alert or cause severe damage to the battery and possibly cause a short circuit.
Once the Home and Emergency button starts flashing, press and hold until both buttons stop flashing.
Your Hub will now reboot and restore to factory settings.
Do not insert sharp objects into any holes on the back of the panel. Doing so could severely damage the backup battery.
It's a cinch to reset from the ADT Security Hub Panel. Let us show you:
If the steps above does not work, contact SmartThings Support.
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