Reset the ADT Security Hub
Need a fresh start? Completely redo your ADT Security Hub and SmartThings configurations to start from scratch. You can factory reset your ADT Security Hub by performing a reset on the ADT Security Hub panel.
Before you reset
There are a few things you should know prior to resetting the ADT Security Hub:
All device connections, automations, rules, configurations, and SmartApps associated with that Hub will be lost in the reset.
All devices connected to your Hub will have to be reset or excluded before they can be reconnected. The steps for resetting and reconnecting each device differ.
If you are enrolled in an ADT Professional Monitoring Service, you will need to cancel or update your subscription before resetting.
Factory reset the ADT Security Hub
You can perform the factory reset from the ADT Security Hub Panel itself.
Unplug the A/C adaptor from the wall. Unscrew the single screw at the bottom of the panel that is holding the backplate in place. The screw cannot be removed from the plastic casing. Do not attempt to force it loose.
Carefully remove the backplate by sliding out the tabs at the top and bottom. Unplug the backup battery. Locate the three wires (red, black, and white) that lead from the battery to the white wire harness that connects to the green motherboard. Carefully unplug the white wire harness. Do not physically remove the wires from the harness.
Wait at least 30 seconds and reconnect the backup battery. Plug the white wire harness back into the plug on the green motherboard. Slide the black tube between the battery and the plug to secure the wires. Ensure the black tube is not on top of the backup battery. Reconnect the A/C adaptor. Once the Home and Emergency buttons start flashing, press and hold until both buttons stop flashing and the screen lights up. Carefully replace the backplate and screw.
If the previous steps do not work, please contact SmartThings Support.
Note: Do not insert sharp objects into any holes on the back of the panel. Doing so could severely damage the backup battery.
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