Frequently asked questions about Bixby
Have questions about using Bixby? Check out our Bixby FAQs below to find some more detailed information about Bixby and how it works. You'll find frequently asked questions not only on Bixby Voice but all of its related apps and services, like Bixby Vision and Reminder.
Note: Available features and options may differ depending on the version of Bixby.
What devices does Bixby support?
Currently, Bixby is compatible with the Galaxy S8/S8+, S9/S9+, Note8, Note9, the S10 series, and the Note10 series, but we plan to support more models in the future.
Can I customize Bixby's name?
Bixby's name cannot be changed.
Does Bixby support Incognito mode?
In order to use Bixby Voice, users must log into their Samsung account on their phone. Therefore, Bixby does not support Incognito mode because your information may still be visible through your Samsung account.
Do I need Wi-Fi or mobile data to use Bixby?
Yes, you must be connected to a mobile data or Wi-Fi network to use Bixby.
Bixby Voice may be limited or unavailable under these conditions:
During media (video/game/voice) recording
During a call (including outgoing calls)
While docked on a DeX device
While Maximum power saving mode is activated
While Emergency mode is activated
While Kids mode is activated
While using Mirror link
What is Open Trivia?
The Bixby Voice Open Trivia feature allow users to ask general questions about something (e.g., a person, place, or thing). Bixby Voice will provide news articles, videos, webpages, etc. to answer users' questions.
Can I change Bixby's language?
Single press or double press the Bixby key to open Bixby Assistant Home. Tap More Options, and then tap Settings. Tap Language and voice style, and then choose your desired language.
Can I change the speaking style of Bixby Voice?
Single press or double press the Bixby key to open Bixby Assistant Home. Tap More Options, and then tap Settings. Tap Language and voice style, and then choose your desired speaking style.
Which functionalities are supported by Bixby Voice?
In addition to Bixby’s other features, you can also ask Bixby Voice questions, like "What is the weather like outside?" or "What movies are playing nearby?"
How do I know when Bixby is listening?
A Bixby icon will appear on your phone’s screen and glow blue when Bixby is listening.
Which languages are supported by the Translator feature?
Vision recognizes the following 40 languages for translations:
Afrikaans, Azerbaijani, Belarusian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese
Vision provides the following 104 languages for translation results:
Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Chinese (Simplified), Chinese (Traditional), Corsican, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Filipino, Finnish, French, Frisian, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish (Kurmanji), Kyrgyz, Lao, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Myanmar (Burmese), Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Scots Gaelic, Serbian, Sesotho, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Zulu
Bixby Vision is not recognizing the images properly.
In the preview in Camera, make sure that your phone is stable and isn't shaking. Also, pictures are recognized better in bright environments, so try to make the surrounding environment as bright as possible.
When taking a picture, make sure that the entire subject is placed at the center of the screen and takes up more than 25 percent of the screen. Avoid filling the whole screen with the subject, and leave at least a 20 percent margin at the edges of your image.
When taking a picture, make sure that it's not upside down or rotated. Avoid taking a picture of a wide object while holding your phone in portrait orientation.
To distinguish products easily, make sure the picture shows the most identifiable side of a product (i.e., its front is directly facing the camera) when you take the picture.
What kind of data can I store in Reminders?
You can create a reminder about specific tasks, or you can add them to calls, text messages, photos, or videos. Learn how to manage your Bixby Reminders.
Can I set a reminder every time my Bixby Home Card is updated?
Bixby Home suggests relevant cards based on your usage pattern, but it does not send you separate alerts or notifications.
Have more questions?
If you have other questions about Bixby, you can access the Help page in Bixby Home.
To open Bixby Home, swipe right from the Home screen. Tap More Options in the upper right-hand corner, and then tap Help.
Once you get to the Help section, the options will be the same no matter what version of Bixby you have:
FAQ: Look up frequently asked questions by keywords.
My questions: See all the questions you have asked and answers received previously.
Community: See if anybody has asked the same question or if someone can answer a question for you on Bixby's community page.
Call Customer Service: Call our customer support service for more personal assistance.
Email Customer Service: Email our customer support service for questions.
Report a problem: If Bixby is not working correctly or you see something that needs repair, report it so we can fix the issue.
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864