General questions and information about Bixby
Have questions about using Bixby? Check out the following Bixby FAQs to find some more detailed information about Bixby and how it works. You'll find frequently asked questions not only about Bixby Voice but all of its related apps and services, like Bixby Vision and Reminder.
Note: Available features and options may differ depending on the version of Bixby.
What devices does Bixby support?
Currently, Bixby is compatible with the Galaxy S8/S8+, S9/S9+, S10 series, S20 series, Note8, Note9, Note10, Note20 series, the Fold, Z Fold2, the Z Flip and the Z Flip 5G, and we are adding more devices all the time.
Can I customize Bixby's name?
Bixby's name cannot be changed.
Does Bixby support Incognito mode?
In order to use Bixby Voice, users must log into their Samsung account on their phone. Therefore, Bixby does not support Incognito mode because your information may still be visible through your Samsung account.
Do I need Wi-Fi or mobile data to use Bixby?
Yes, you must be connected to mobile data or Wi-Fi to use Bixby.
Bixby Voice may be limited or unavailable under these conditions:
During media (video/game/voice) recording
During a call (including outgoing calls)
While the phone is docked on a DeX device
While Maximum power saving mode is activated
While Emergency mode is activated
While Kids mode is activated
While using Mirror link
Can I change Bixby's language?
Depending on your settings, press and hold the Bixby or Side key. If needed, tap the House icon to be taken to the Assistant Home page. Tap Menu (the three horizontal lines), and then tap the Settings icon. Tap Language and voice style, tap Language, and then choose your desired language. If you have multiple Bixby enabled devices, each one's language can be set separately.
Can I change the speaking style of Bixby Voice?
Depending on your settings, press and hold the Bixby or Side key. If needed, tap the House icon to be taken to the Assistant Home page. Tap Menu (the three horizontal lines), and then tap the Settings icon. Tap Language and voice style, and then choose your desired speaking style. If you have multiple Bixby enabled devices, each one can be set to a different voice.
Which functionalities are supported by Bixby Voice?
In addition to Bixby’s other features, you can also ask Bixby Voice questions, like "What is the weather like outside?" or "What movies are playing nearby?"
How do I know when Bixby is listening?
A Bixby icon will appear on your phone’s screen and glow blue when Bixby is listening.
Which languages are supported by the Translator feature?
Vision recognizes the following 40 languages for translations:
Afrikaans, Azerbaijani, Belarusian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese
Vision provides the following 104 languages for translation results:
Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Chinese (Simplified), Chinese (Traditional), Corsican, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Filipino, Finnish, French, Frisian, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish (Kurmanji), Kyrgyz, Lao, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Myanmar (Burmese), Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Scots Gaelic, Serbian, Sesotho, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Zulu
Why doesn't Bixby Vision recognize the image properly?
While using Bixby Vision in the Camera app, make sure that your phone is stable and isn't shaking. Also, pictures are recognized better in bright environments, so try to make the surrounding environment as bright as possible.
When taking a picture, make sure that the entire subject is placed at the center of the screen and takes up more than 25 percent of the screen. Avoid filling the whole screen with the subject, and leave at least a 20 percent margin at the edges of your image.
When taking a picture, make sure that it's not upside down or rotated. Avoid taking a picture of a wide object while holding your phone in Portrait mode.
To distinguish products easily, make sure the picture shows the most identifiable side of a product when you take the picture. For example, the product's front should be directly facing the camera.
Have more questions?
If you have other questions about Bixby, you can access the Help page in Bixby's settings.
Depending on your settings, press and hold the Bixby or Side key. If needed, tap the House icon to be taken to the Assistant Home page. Tap Menu (the three horizontal lines), and then tap Contact us.
FAQ: Look up frequently asked questions by keywords.
Error reports: Search by keyword for frequently asked questions about errors.
Community: See if anybody has asked the same question or if someone can answer a question for you on Bixby's community page.
Remote support: Download remote support services for Bixby. A technician will remotely control your phone to diagnose and resolve issues.
News and tips: Review articles and support tips for your phone using Samsung Members.
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