Check if your SmartThings Hub is up to date

SmartThings Hub next to a Galaxy phone displaying Hub details

SmartThings will occasionally push firmware updates to Hubs to improve their performance and keep things running smoothly. Fortunately, checking your Hub's firmware version is easy to do. In fact, there are several ways you can check to make sure your Hub is up to date.

Via SmartThings

Whenever you want to see details about your SmartThings Hub, like its firmware version or Hub ID, you can find them in the Hub's menu on your phone.

Navigate to and open the SmartThings app. Tap Menu (the three horizontal lines), and then tap All devices. Select the Hub from the list of devices. Tap More options (the three vertical dots), and then tap Information to check the firmware version.

Menu showing options for SmartThings Hub

Via SmartThings Classic

If you use the SmartThings Classic app with your Hub, it's just as easy to check your firmware version.

Navigate to and open the SmartThings Classic app. Tap Menu (the three horizontal lines), tap the Location drop-down menu, and then tap the Hub's location. Tap Menu again, and then tap Hub is Online to check the firmware version.

Menu in SmartThings Classic app

Via IDE Portal

There is yet another way to check your firmware, giving you even more options.

On your phone or computer, open your browser and log into the Samsung IDE portal using your SmartThings or Samsung account.

If you're using a web browser, select My Hubs near the top of the page. Select the hub you want to look at, and view the Firmware version for your Hub.

If you're on a mobile browser, tap Menu, and then tap Hubs under Developer Tools. Tap the hub you want to look at, and view the Firmware version for your Hub.

Information screen for a SmartThings Wifi hub

Other answers that might help

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK
Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help