Get info about your Samsung TV
If you’re wondering where to find product details about your TV, check the About this TV page. This shows helpful information if you ever need to check the serial number, find the TV’s current software version, or see other information regarding your TV. Everything you need can be found here.
Locating your TV’s data
Your TV has all its important details in one spot. To find the page, navigate to Settings, and then select Support. Select About this TV to open the page, which is categorized by contact info, product info, and Smart Hub info. Here’s a list of everything available:
Contact Samsung with any questions or concerns
Web Site: Access Samsung support to search for any feature you’d like to know more about.
Phone number: 24/7 customer service is available if you wish to speak with a representative.
Product-specific information at a glance
Model Code: Check the model type of your TV, which includes information like the country of origin and screen size.
Serial Number: See your TV’s unique manufacturer serial number.
Software Version: View the currently installed software type.
Status Code: Displays error messages by numerical code.
Sub-micom Version: View the name of the embedded microchip.
e-Manual Version: An electronic troubleshooting guide for different features and settings.
Wired MAC Address: Check the Ethernet address of the adapter.
Wireless MAC Address: Find the network address for the TV.
Bluetooth Address: Used for connecting speakers or headphones wirelessly.
Smart Control Bluetooth MAC Address: Displays the network address for the physical remote.
Smart Control Battery Status: Keep track of the Smart Control remote’s battery percentage.
Number of mobiles with Ambient Auto on: Check the devices with Ambient mode, which shows an image or timestamp when the screen is not in use.
Smart Hub info for specific channels and apps
Unique ID: Access the identification number for your Smart Hub features.
Unique Device ID: Shows the individual number for your device.
Netflix ESN: View the electronic serial number used by Netflix to recognize your TV.
There are two additional options at the bottom for the open-source license and QR code should you wish to view them. Select Cancel when you are finished.
Other answers that might help
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
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