Find your Samsung TV's model number and menu information

Family watching a Samsung TV

If you’re wondering where to find the model code and other product details for your TV, check the About this TV page. This shows helpful information if you ever need to check the serial number, find the TV’s current software version, or see other information regarding your TV. Everything you need can be found here.

Locating your TV’s data

Your TV has all its important details in one spot. To find the page, navigate to Settings, and then select Support. Select About this TV to open the page, which is categorized by contact info, product info, and Smart Hub info. Here’s a list of everything available:

Contact Samsung with any questions or concerns

  • Web Site: Access Samsung support to search for any feature you’d like to know more about.

  • Phone number: 24/7 customer service is available if you wish to speak with a representative.

A screen with a list of information about this TV


Product-specific information at a glance

  • Model Code: Check the model type of your TV, which includes information like the country of origin and screen size.

  • Serial Number: See your TV’s unique manufacturer serial number.

  • Software Version: View the currently installed software type.

  • Status Code: Displays error messages by numerical code.

  • Sub-micom Version: View the name of the embedded microchip.

  • e-Manual Version: An electronic troubleshooting guide for different features and settings.

  • Wired MAC Address: Check the Ethernet address of the adapter.

  • Wireless MAC Address: Find the network address for the TV.

  • Bluetooth Address: Used for connecting speakers or headphones wirelessly.

  • Smart Control Bluetooth MAC Address: Displays the network address for the physical remote.

  • Smart Control Battery Status: Keep track of the Smart Control remote’s battery percentage.

  • Number of mobiles with Ambient Auto on: Check the devices with Ambient mode, which shows an image or timestamp when the screen is not in use.


Smart Hub info for specific channels and apps

  • Unique ID: Access the identification number for your Smart Hub features.

  • Unique Device ID: Shows the individual number for your device.

  • Netflix ESN: View the electronic serial number used by Netflix to recognize your TV.

There are two additional options at the bottom for the open-source license and QR code should you wish to view them. Select Cancel when you are finished.

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