Check your Samsung Galaxy device status and run diagnostics

If you recently purchased a Galaxy device or suspect that there may be a problem with its hardware or software, you can use built-in diagnostic tools to check the device condition. Samsung Members and Device care provide self-diagnostic features that help identify issues and monitor device performance, battery health, storage usage, memory status, and security.
A Samsung Galaxy phone screen displaying a Phone diagnostics menu with a Test all button.
A Samsung Galaxy phone screen displaying a Phone diagnostics menu with a Test all button.

Check your Samsung Galaxy device status and run diagnostics

Note
  • Samsung Members and its diagnostic functions are only available on Samsung Galaxy phones and tablets.
  • Menu names, settings, and screen layouts may vary depending on the model and software version.

Diagnostics for your Galaxy phone or tablet


Samsung Members can diagnose a variety of issues that you may encounter with your phone. If it's not already installed, download Samsung Members from the Galaxy Store or Play Store.

Run Samsung Members Phone diagnostics

You can use the Phone diagnostics feature in the Samsung Members app to check your Galaxy device for hardware and software issues.
  1. Once Members is installed on your phone, you can access the diagnostics by opening the app, and then tapping Diagnostics on the Discover tab.
    Note: You can also access diagnostics from the Support tab in the Samsung Members app.
  2. From here, tap Phone diagnostics.
    Diagnostics screen with the Phone diagnostics option highlighted.
  3. You can tap an individual test, or tap Test all at the bottom of the screen if you would like to run a full diagnostic. The first time you run diagnostics, a full diagnostic scan starts automatically.
    Phone diagnostics screen with the Test all button highlighted.
  4. Many of the tests will require some interaction; follow the on-screen instructions to complete each one. You can also stop the process to run individual tests.
    Phone diagnostics screen showing a list of diagnostic items.
  5. If a test fails, the app may offer some suggestions. You can also tap View related FAQ for additional help. The available tests listed below may vary depending on the model of your device.
  • NFC
  • Power restart status
  • Mobile network
  • Proximity recognition
  • Buttons
  • Speaker
  • Camera
  • Location accuracy
  • Bluetooth
  • Face recognition
  • USB connection
  • S Pen hovering
  • Wireless charging
  • SIM card
  • Official software
  • Sensors
  • Touch screen
  • Flashlight
  • Vibration
  • Mic
  • Wi-Fi
  • Fingerprint recognition
  • Wired headphones
  • S Pen touching
  • Cable charging
  • Battery status
Note
Device care diagnostics are available on Galaxy devices running Android 12 or later.

Run diagnostics in Device care

Device care helps you monitor and manage your Galaxy device's performance, battery, storage, memory, security, and overall device health. You can also use the built-in diagnostics feature to check for hardware and software issues.
  1. Open Settings, then tap Device care.
    Settings screen with the Device care option highlighted.
  2. Tap Diagnostics.
    Device care screen with the Diagnostics option highlighted.
  3. From here, tap Phone diagnostics.
    Diagnostics screen with the Phone diagnostics option highlighted.
  4. You can tap an individual test, or tap Test all at the bottom of the screen if you would like to run a full diagnostic. The first time you run diagnostics, a full diagnostic scan starts automatically.
    Phone diagnostics screen with the Test all button highlighted.
  5. You can stop the process and select specific items to run individual tests.
    Phone diagnostics screen showing a list of diagnostic items.

Check and optimize your device with Device care

  1. Open Settings, then tap Device care.
  2. Tap Optimize now to improve device performance.
    Device care screen with the optimize now button highlighted.
  3. Tap Battery to review battery usage and health information.
    Battery screen showing Daily usage and Battery usage of each app.
  4. Tap Storage to check available and used storage space.
    Manage storage screen showing percentage of Internal storage used.
  5. Tap Memory, then tap Clean now to free up memory.
    Memory screen with Clean now button highlighted.
  6. Tap App protection > Tap Scan phone to check for security threats.
    App protection screen with the Scan phone button highlighted.
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Diagnostics for your Galaxy watch

Note
Watch diagnostics are only available for Galaxy watch models operating on Wear OS.

Galaxy Watch Ultra performing a diagnostic check, with the corresponding screen shown on a Galaxy phone.

Samsung Members can help diagnose issues you may encounter with your Galaxy Watch when it is paired to a Galaxy phone or tablet.

  1. First, make sure your watch is connected to your phone, and then open Samsung Members. From the Discover tab, tap Diagnostics. 
  2. Under the Connected device diagnostics section, tap Watch diagnostics.
  3. Tap the individual tests you want to perform. Many of the tests will require some interaction; follow the on-screen instructions to complete each test.
  4. If a test fails, the app may offer some suggestions. You can also tap View related FAQ for additional help. The available tests below may vary depending on your model.
  • Battery status
  • Power restart status
  • Check for updates
  • Sensors
  • Location accuracy
  • Buttons
  • Vibration
  • Wireless charging
  • Notifications
  • eSIM
  • Official software
  • Mobile network
  • Wi-Fi
  • Touch screen
  • Speaker
  • Mic
  • Wrist detection
Read less

Diagnostics for your Galaxy Buds

Galaxy Buds3 Pro diagnostics screen displayed on a Galaxy phone.

Samsung Members can diagnose a variety of issues that you may encounter with your devices, including the Galaxy Buds3 Pro, Buds3, and Buds2 Pro. If you don't have the app, you can download Samsung Members from the Galaxy Store or Play Store.

  1. Once Members is installed, you can access the diagnostics by opening the app, and then tapping Diagnostics on the Discover tab. 
  2. Under Connected device diagnostics, tap Buds diagnostics. 
  3. From here, you can tap on the tests you want to run. Many of the tests will require some interaction; follow the on-screen instructions to complete each test.

The available tests below may vary.

  • Check for updates
  • In-ear detection
  • Touch sensor
  • Speaker
  • Mic
  • Cable charging
  • Wireless charging
Read less

Send an error report in Samsung Members

If you’re having an issue with your device, you can send an error report through Samsung Members.

  1. Touch and hold the Samsung Members app icon on your phone. A pop up menu will appear. Tap Error reports.
  2. Choose a category that pertains to your issue.
    Galaxy phone displaying a list of categories in the error reports screen.
  3. Next, fill out the required fields. You can also add an image or voice recording by tapping Attach (the paper clip) in the top right corner, and then selecting your desired option.
  4. Select Send system log data if you’d like to include system data stored on your device.
  5. When you’re finished, tap Send (the arrow) in the top right corner to send your report.
  6. You can check your feedback from the Support tab. Tap Check feedback you’ve sent under Send feedback, and then select the feedback report.
Read less
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