Get more out of your Galaxy device with the Samsung Members App
Perform real-time device diagnostic testing, open repair service tickets, or get on demand support from Samsung Experts, a community of peer to peer collaborators, and personalized content based on interests, all while managing your Samsung products in one centralized hub.
In-depth scans for your Galaxy
Optimize your Galaxy device's performance with insider know-how and 24 different diagnostic tests to check your storage, battery and app usage. Plus, access other features to help you do more or open a repair ticket if your device is in need of service.
Get the answers you need,
when you need them
Find answers in the comprehensive FAQ section or contact us for 24/7 on-demand support.
*Availability may vary by country, carrier or device.
POWER / BATTERY / CHARGING
SETTINGS / SYSTEM
If you have any questions or problems with your device, you can text certified technicians, 24 hours a day, 7 days a week.
If you have any questions or problems with your device, you can get help through remote support service. A technician consultant remotely controls our device to diagnose and resolve problems. We make sure to protect your personal information while helping you remotely.
Connect with a community of pioneers
Share tips with millions of dedicated Samsung customers, experts and super-fans.
Get the Samsung Members app
From always-on support to exclusive perks, get more to do more with your device.
Samsung Members FAQs
What is Samsung Members for?The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products. You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics.
How do I use the Samsung Members App?In order to use the Samsung Members app, you will need to be logged into your Samsung Account on your Galaxy device. Find out more about setting up and logging into your Samsung Account.
And to download the app, simply visit the Google Play Store: https://play.google.com/store/apps/details?id=com.samsung.android.voc
the Galaxy Store: https://galaxystore.samsung.com/prepost/000006270410?appId=com.samsung.android.voc
to install the Samsung Members App on your Galaxy device.
Is there a fee for Samsung Members?Samsung Members is a free App. The Samsung Members App is preloaded on most devices, with a free, built-in membership that allow you to use Galaxy devices.
Is it mandatory to create a Samsung account?Galaxy device users can choose not to log in with Samsung account, or they can skip creating one altogether. But doing so will limit the user experience in a many ways.
Your Samsung account allows you to use all kinds of convenient services, such as the Galaxy Store, Samsung Pay, Bixby, and SmartThings Find. You can also sign into your account on multiple Galaxy devices. If you have some questions about using your account, you can review our most frequently asked questions.
How to register product warranty online on Samsung Members App?To register your Samsung Products, you can now access it conveniently on your Samsung Members App on your Samsung mobile device. You are able to register your products through QR code, a product with WIFI capability or barcode with imei or Serial number.
If you haven’t already, make sure you have the Samsung Members app on your Galaxy phone and sign in to your Samsung account.
Open Samsung Members, and then tap the Get help tab. Tap Register, and then select a registration method.
Note: If the Samsung Members app says your phone or tablet is already registered, it’s probably because you signed in to your Samsung account on the device which automatically registered it to the account.
What is the OS requirement for Samsung Members?Samsung Members is supported on Android OS version 9.0 and above
How do I fix my connection error in Samsung MembersSeveral requirements must be met for Samsung Members to work properly. An internet connection is required, as well as a Samsung Account, and you must be in the United States.
How do I diagnose my phone symptoms using Samsung Members?Launch Samsung Members App on your Galaxy device. Select diagnostics. If you would like to run all diagnostic checks, tap on start, Or you can choose individual checks. Your Galaxy device will then run through the checks. Follow the on-screen instructions to complete the check(s).
Why did I get an error message when using diagnostics?When a sensor error is detected in the Samsung Members Diagnostics tool, update the device's software, and then reboot the device and try again. If the issue persists, please visit the Support Center for assistance.
How do I open a service repair ticket in Samsung Members AppOpen Samsung Members App on your Galaxy device. Click on the support tab, under the Repair Service section click on Request Service.