Samsung Care Messaging

Terms and Conditions


You agree to receive recurring automated Care informational text (e.g., SMS and MMS) messages (e.g., with warranty product information) from Samsung Electronics America to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated Care text messages is not a condition of any purchase. Messages & Data rates may apply.

Message frequency will vary. Samsung reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Samsung also reserves the right to change the phone number from which messages are sent and we will notify you when we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Samsung, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to our Samsung Terms of Use, including the Dispute Resolution Agreement, and Samsung Privacy Policy.

We are able to deliver messages to all US mobile phone carriers.

For specific provisions or legal information relating to your device, please refer to the printed Terms & Conditions included with your device, or visit and use the model number to locate the product support page. This information was last updated on February 13, 2024.


Text the keyword(s) END JOURNEY, STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 1-800-726-7864 to cancel. After texting END JOURNEY, STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 1-800-726-7864 you may receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the END JOURNEY, STOP, END, CANCEL, UNSUBSCRIBE, or QUIT keyword(s) commands and agree that Samsung and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Samsung through any other programs you have joined until you separately unsubscribe from those programs.  Certain mobile phone carriers may block all SMS/MMS messages from 1-800-SAMSUNG when you send STOP or UNSUBSCRIBE. Follow your mobile phone carrier’s directions to unblock messages from 1-800-726-7864.



Text the keyword HELP to 1-800-726-7864 to view all options available, including details regarding opt-out or to get customer support.


Customer Care

Customer care is available 24/7/365 by sending a message with the details of the issue you are experiencing to 1-800-726-7864.



This message program is a service of Samsung, located at 85 Challenger Road, Ridgefield Park, NJ 07660.


Dispute Resolution Agreement

These Terms & Conditions include a binding Dispute Resolution Agreement, which includes an arbitration provision.  The Dispute Resolution Agreement can be found at and is incorporated herein.  Please review the Dispute Resolution Agreement carefully.  It affects your rights.  There is a limited 30 day right to opt out of the arbitration provision.  If a dispute cannot be resolved through the mandatory informal dispute resolution process (which includes a telephone settlement conference, if requested), Samsung and its customers agree to address the dispute through binding individual arbitration (unless customers have timely opted out of the provision) or in small claims court where the customers reside.  Class and representative proceedings are not allowed.  In arbitration, a neutral decision maker (called an arbitrator) will hear both sides of a dispute and issue a binding decision.  There is no judge or jury in arbitration and the arbitrator applies the same law and can award the same individual remedies as a court.  The procedures are streamlined in arbitration, including less discovery and appellate review, to help ensure dispute resolution is less burdensome and more cost-effective for everyone.

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