Samsung
Repair Services
How can we help?
Request a Repair
Find a Service Center
Samsung repair services
Samsung repair services
Which product can I help you with?
Samsung repair services
Good news! You are eligible for in-home service.
In-home
Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance.
What to expect
Don’t see a product you need service for?
Select your product
Tell us about your product
What is your carrier type?
Carrier is a wireless service provider and wifi is a product without a carrier.
Enter your IMEI number
How do I find my IMEI number?
Alternate ways for finding IMEI
- The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
- The packaging: The original box may pst the device's full IMEI and serial number.
- Your carrier's website: Your account details may pst the device's IMEI and serial number.
- Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
- Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
- Dial *#06# on the phone: It will display the IMEI and serial number.
Enter your serial number
Serial number
Confirm your information
Your serial number
Serial number
Confirm your information
Model code:
Enter the last digit of your serial number
Serial number
Opt in for Care Text Messaging
Care Text messaging updates
Receive personalized Care messages about your product that include how to get the most out of your product, warranty updates, service information, and more.
Mobile phone number*
*By submitting your phone number, you agree to receive automated text messages about your product. Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Message frequency varies. Messaging and data rates may apply. View Terms & Privacy
How do I find my IMEI number?
Alternate ways for finding IMEI
- The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
- The packaging: The original box may pst the device's full IMEI and serial number.
- Your carrier's website: Your account details may pst the device's IMEI and serial number.
- Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
- Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
- Dial *#06# on the phone: It will display the IMEI and serial number.
You have successfully added your product
Benefits of Pro Repair Service
Request a Repair
Sign into your Samsung Account to begin enjoying many benefits including managing your repair requests.
Certified Technicians
A certified technician will diagnose and repair your product.
90-day Warranty
Experience more confidence with a 90-day repair warranty.2
Upfront Price
Out-of-warranty price won’t change if the repair is more.*
Genuine Parts
Your product will be repaired using Samsung genuine parts.
Find a Service Center
Fastest Samsung Service options
Search for a local Samsung support center and drop by or call for an appointment.
Certified Technicians
A certified technician will diagnose and repair your product.
Phones, Tablet & Wearable
Our technicians are ready to help.
Home Appliance
Locate a Samsung-Certified Pro to diagnose and repair your appliance.
Television
Samsung has a large network of TV repair technicians.
Check Repair Status
Enter your service request and phone number to check the status of your repair.
Please check the service request number or phone number.
Your Service Details (Mail In)
Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Service Request Number
Customer Unit Receive Date
Expected Repair Date
Ship Date
Repair Completed Date
Tracking Number (to Samsung)
Carrier Name
Tracking Number (from Samsung)
Commonly asked questions
How much will my repair cost?
What information do I need before beginning my repair request?
Do I need a Samsung Account to start a repair request?
My product is working fine, but I am missing a part. What can I do?
How do I update or check my warranty status?
How to find model code
- Category
- Type
Contact Samsung Support
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 12 AM EST 7 days a week
-
Text Support 24 hours a day 7 days a week
⌂ Standard Limited Warranty applies: http://www.samsung.com/us/Legal/Phone-HSGuide/# Section 2: Standard Limited Warranty. .
*Out-of-warranty transparent pricing is only available on samsung.com/support for Home Appliances. It is not available for mobile devices.
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As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.For more information, please visit HP's website: http://www.hp.com/go/samsung
- * For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
- * For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
- * For Samsung printer support or service go to: www.hp.com/support/samsung
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