Samsung earbuds sound bad when paired to Galaxy watch

Poor audio quality on your smart watch could be due to Bluetooth interference, or the headphones might need cleaning. Restarting both devices should fix the problem. However, you will need to make sure your watch and the headphones are fully charged.

Samsung earbuds sound bad when paired to Galaxy watch

Note
Be sure to check for software updates to your watch and the Bluetooth headphones. It may be necessary for you to contact the headphone's manufacturer for instructions.
1

Make sure the devices are close together.

  • The watch and headphones must be within Bluetooth range (about 30 feet). 
  • The distance may vary depending on the environment and if there are obstacles, such as metals, walls, and electrical equipment between the devices. This could cause an echo while on a call.
  • Make sure there aren't any other Bluetooth devices being connected at the same time.
2

Restart both devices.

Restart your watch and the headphones. If your watch is connected to a phone, you must restart the phone as well.

Once the devices are powered on again, check if they need to be charged. If the battery is critically low on either device, the audio quality may sound choppy or make weird noises.

3

Check the volume and audio settings on the watch and earbuds.

From the watch's Home screen, press the Home key (Power key). Navigate to and tap Settings, tap Sounds and vibration, and then tap Volume. Tap Media, and then drag your finger across the volume bar to the right to increase the volume. 

If your watch only has a vibration option, you won't be able to adjust the volume from the watch. Instead, you can increase the volume within the app you're using to output audio to the headphones. 

4

Clean your headphones.

If the headphones are dirty with dust or earwax, clean them for a clearer sound. You can follow our cleaning guide if you have Samsung Galaxy buds. If you are using a different type of headphones, follow the manufacturer's instructions.
5

Try pairing a second pair of headphones.

Pairing a second set of headphones will help you determine if the problem is with the original headphones.

You can find instructions for pairing Bluetooth headphones to your watch here.

  • If the second headphones are working properly, but the original headphones still have poor audio quality, contact the original headphone's manufacturer for further support.
  • If you're experiencing the same issues with the second headphones, continue to step 6.
6

Reset your watch.

  1. Navigate to Settings.
  2. Swipe down to and tap General. 
  3. Tap Reset. Tap Reset again to confirm.
  4. If your watch is connected to your phone, you should get an option to back up your watch before resetting. Be sure to do this so you don't lose any data. Otherwise you will have to set up your watch again from the beginning.
7

Request service.

If you are still having audio quality issues after resetting the watch, service is required. Call us at 1-800-SAMSUNG to set up service.
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