Troubleshoot Privacy display issues on your Galaxy S26 Ultra

The Privacy display feature on your Galaxy S26 Ultra ensures your sensitive content remains visible only to you by limiting viewing angles. However, you may encounter issues like apps not applying Privacy display, automatic reactivation, or visual changes. Follow this guide to troubleshoot and resolve these problems effectively, ensuring a seamless privacy experience.
Two Galaxy S26 Ultra phones showing a messaging conversation, one with Privacy display on.
Two Galaxy S26 Ultra phones showing a messaging conversation, one with Privacy display on.

Troubleshoot Privacy display issues on your Galaxy S26 Ultra

Privacy display doesn't apply to specific apps:

Some apps may use different package names when running.

To resolve this:

  1. Tap the Recents button to view your recently used apps.
    A Galaxy phone showing the home screen with the Recent apps button highlighted in blue in the navigation bar.
  2. Tap the app's icon at the top of its card.
    A Galaxy phone showing the Recent apps screen with the Calendar app highlighted in blue.
  3. Tap App Info to check the app's name.
    A Galaxy phone showing a Recent apps menu with App info option highlighted in blue and other app options listed below.
  4. Ensure the name matches the app you've enabled in Privacy display settings.


If they don't match, add the correct app name to your Privacy display settings for proper activation.

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Privacy display re-enables automatically:

If Privacy display re-enables automatically, it's likely because the Conditions for turning on mode is active.

To address this:

  1. Open the device's Settings.
  2. Tap Display > Privacy display.
    Galaxy phone showing the Display settings with the Privacy display option highlighted in blue and toggled off.
  3. Turn off Conditions for turning on to prevent automatic reactivation.
    A Galaxy phone showing the Privacy display settings with the Conditions for turning on option highlighted in blue.
  4. If you prefer, you can customize the conditions by tapping Conditions for turning on, then selecting specific triggers such as apps, lock screen entry, or notifications to automatically enable Privacy display.
    A Galaxy phone showing the Conditions for turning on screen with Apps, PIN pattern password, and Notification pop-ups options listed.
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