
Check the liquid damage indicator on the phone or tablet

Your device has a LDI (Liquid Damage Indicator) strip inside its SIM or SD card tray that changes colors when your phone or tablet has been exposed to water or other liquids. If you suspect that your device has sustained liquid damage, you can easily access the LDI with these steps.
How would you like to contact us?
Request Service
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Message Us
Text SMSCARE to 62913 to receive live support 24/7*
-
Give us a call 1-800-SAMSUNG (1-800-726-7864)
-
Mobile Support 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
-
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
-
Order Support Order Help