A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up

If you see a message that says, "A cable may not be properly connected" when setting up SmartThings Wifi or Connect Home Hub, you’ll need to check the ethernet cable connection.

SmartThings Wi-Fi Hub Cannot Complete Setup

SmartThings Wifi and Connect Home are Wi-Fi Hubs that provide a mesh Wi-Fi network with extended range. This allows you to connect and control SmartThings products and the many third-party products that work with SmartThings. Learn what to do if you receive an error message during setup.

Samsung SmartThings Wi-Fi hub is frozen

If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.

Wi-Fi hub doesn't appear or is discovered in the SmartThings app

If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on ag

LED Indicator on the Wi-Fi and SmartThings Hub

There are several versions of the Wi-Fi and SmartThings Hub. Each Hub has an LED indicator located on the front of the Hub that displays a series of colors. Keep reading to learn about the LED indicator light and behavior you may see during setup or every day operations on the Wi-Fi and SmartThings hub.

Cannot Complete SmartThings Hub (2018) Setup

If you want to set up the SmartThings Hub (2018), you must do so using the SmartThings app on your phone. When beginning the setup, you will have the option to complete it via Wi-Fi or Ethernet. If you encounter issues during the setup process, follow the steps below.

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