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A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up

If you see a message that says, "A cable may not be properly connected" when setting up SmartThings Wifi or Connect Home Hub, you’ll need to check the ethernet cable connection.

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Reboot the Modem The first thing you should do if you are unable to connect to SmartThings Wifi is reboot the modem. Unplug the modem and SmartThings Wifi, and wait 2 minutes for both devices to fully power off. Then, plug them back in. Note: Some modems require cycling to assign an IP to a new device. Next, verify that one end of the Ethernet cabl
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 Internet Problems with Your Wi-Fi Hub
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Learn about internet problems with SmartThings Wifi and Connect Home, including your network connection disconnecting, loss of internet access, or when the Hub doesn't appear to be connected with a router.
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