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  2. A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up

A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up

If you see a message that says, "A cable may not be properly connected" when setting up SmartThings Wifi or Connect Home Hub, you’ll need to check the ethernet cable connection.

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Samsung SmartThings Wi-Fi hub is frozen
If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.
 Error Messages During SmartThings 2018 Hub Setup
Error Messages During SmartThings 2018 Hub Setup
If the SmartThings app detects any issues while you are setting up the SmartThings Hub (2018), an error message will display. View the details below to troubleshoot any error messages you may have seen.
 Bridge Mode with SmartThings
Bridge Mode with SmartThings
The SmartThings Wifi and Connect Home both support Bridge Mode. When this mode is enabled, the Hub connects to an existing network and relays the network connection to other devices.
 Internet problems with your Wi-Fi hub
Internet problems with your Wi-Fi hub
Learn about internet problems with SmartThings Wifi and Connect Home, including your network connection disconnecting, loss of internet access, or when the Hub doesn't appear to be connected with a router.
 Wi-Fi hub doesn't appear or is discovered in the SmartThings app
Wi-Fi hub doesn't appear or is discovered in the SmartThings app
If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on ag
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