Xbox controller connected to Galaxy phone

Moga XP5-X controller won't charge or turn on with Galaxy phone

The Moga XP5-X needs to be charged using a USB cable. Because it has an internal battery and power bank, some issues may occur with your controller, especially if you forget to charge it.

Samsung DeX mode will not start

On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Iris detection not working on Samsung phone

Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. If you’re having trouble registering your irises, or if your phone can’t detect your eyes, it could be due to the camera lens or your environment. You can review our tips for using the Iris scanner on your phone.

Samsung phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

Manually add a Wi-Fi network to your Galaxy phone or tablet

If your phone or tablet won't connect wirelessly to a Wi-Fi network, you can connect it manually. However, you still need to make sure that you're in range of your Wi-Fi network and that your access point or router is working properly.

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Moga XP5-X controller won't charge or turn on with Galaxy phone

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