Trouble signing in to Samsung account

Samsung accounts now require two-step verification, which adds extra security steps when signing in. This helps make your account more secure, but it does make signing in a little more complicated. If you are having trouble logging in to your Samsung account, you can follow the troubleshooting steps in this guide to find a solution.

A hand holding a Samsung Galaxy S24 Ultra with the Security and privacy settings open
A hand holding a Samsung Galaxy S24 Ultra with the Security and privacy settings open

Trouble signing in to Samsung account

I can't sign in to my Samsung account

If you are certain that both the email address and password associated with your Samsung account are correct but you're having trouble accessing your account, you can try using the Find ID or Reset password function on Samsung.com. You can also try logging in with your Google credentials or with a QR code if these were previously set up.

 

If you're still having trouble accessing your Samsung account, please contact us for assistance.

Read less

I don't remember the email address I used for my Samsung account

If you're having trouble accessing your Samsung account with your email, you can try the Find ID function on our website to retrieve the email address associated with your account. You can also try logging in with your Google credentials or with a QR code if these were previously set up.

Find the email registered to your Samsung account:

  1. Navigate to the Samsung account sign-in page using a web browser, and then select Find ID.
    Find ID highlighted on the Samsung account sign-in page
  2. Enter the recovery phone number or email registered to your account, and then select Continue.

    Note: If you are unsure of the recovery phone number or email, select Trouble getting your account ID?
    Trouble getting your account ID? highlighted on Find your account ID page
  3. Next, enter your name and date of birth, and then select Continue.
  4. An email hint may be displayed (containing asterisks for privacy). Follow the instructions on the screen.
  5. Select Sign in now, then enter the full email address associated with your account, and then select Continue to enter your password.
    Check your information below page with a blue button labeled Sign in now

If you still do not remember the email account registered to your Samsung account, please contact us for support.

Change the email registered to your Samsung account:

 

  1. Navigate to the Samsung account sign-in page using a web browser, then select Sign in, and then enter the email and password associated with your account.
    Samsung account sign-in page on a web browser
  2. A verification code will be sent to your device (if needed, select Send code). Enter the code, and then select Verify. If you are unable to receive the code on another device (such as a phone or tablet), select Didn't get the verification code and choose if you want to receive the code through a text message or a backup code. You can also change your phone number.
    Two-step verification page with a grey button labeled Send code
  3. Select Profile, and then select Manage Samsung account.
  4. Enter a new email address, and then select Change.
    Change your email ID page with a blue button labeled Change

 

If you're unable to change the email address associated with your Samsung account, please contact us for support.

Read less

I cannot change my password, or I forgot my password

In order to change the password for your Samsung account, you will first need to log into your account with your current password. Then, you can reset the password and choose a new one. To do this, you can use the Reset password function on the Samsung account sign-in page. You can also change your password entirely.

Reset your password:

  1. Navigate to the Samsung account sign-in page using a web browser, then select Sign in, and then enter your email address. Select Next.
  2. Select Forgot password?, then enter your email address again, and then select Reset password.
    Forgot password? highlighted on the Samsung account sign-in page
  3. Enter the full phone number that is registered to your account, and then select Continue.
  4. Select Continue again. A verification email will be sent to you. You can choose to verify your identity with a recovery phone number instead by selecting Verify with recovery number or email.
    Verify it's you page with a blue button labeled Continue
  5. Follow the instructions via email or text to reset your password. You may be required to enter your date of birth to proceed.
    Verify it's you page showing Month, Day, and Year

 

If you do not have access to the email or phone number registered to your Samsung account, please contact us for support.

Change your password:

  1. Navigate to the Samsung account sign-in page using a web browser, then select Sign in, and then sign into your account.
  2. Enter the verification code that was sent to your device, and then select Verify.
    Verification code page with a blue button labeled Verify
  3. Select the Security tab at the top of the screen, then enter your password again, and then select Confirm.
    Confirm password page showing an email and a Enter your password box
  4. In the Password and security section, select Change password.
    Password and security page highlighting Change password
  5. Enter the current password, and then enter the new password twice.
  6. Select Change to save your new password.
    Security tab showing Change password with a blue button highlighted and labeled Change
  7. The next time you sign into your Samsung account, you will need to use your newly created password. You may be prompted to sign into your account on other devices that use the same Samsung account.
Read less

I do not have access to my old phone to receive the verification code

When you log into your Samsung account, you will be sent a verification code via text message to the phone number registered to your account, or to another Galaxy device (such as a phone or tablet that you are already signed in to). If you don't own another Galaxy device, you can access your account from our website. You will be required to enter the full phone number registered to your account.

 

Note: You can also access your account from a PC that you are signed into.

 

Verify from another Galaxy device:

  1. Using your Galaxy phone or tablet, navigate to and open Settings, and then tap your Samsung account at the top.
  2. Tap Security and privacy, then tap Two-step verification, and then log into your account using your credentials. From here, you can select from the following options:
    Security and privacy highlighted on a Galaxy phone
  • Tap Text message to change or add phone numbers that will receive verification codes.
  • Tap Galaxy device notification to view your other Galaxy devices that can receive verification codes. You can disable or enable the devices by tapping the switch(es) next to each one.
  • Tap Authenticator app to verify your sign-ins by entering a code generated from an authenticator app. Tap Use Microsoft Authenticator or Use another authenticator app, and then follow the instructions.
  • Tap Backup codes to get a set of single-use backup codes.
    Text message, Galaxy device notification, Authenticator app, and Backup codes options displayed on a Galaxy phone

If you don't have access to another Galaxy device but you know the phone number associated with your account or have access to your backup codes, you can try using the method below.

  1. Navigate to the Samsung account sign-in page using a web browser, then select Sign in, and then sign into your account.
  2. When you reach the screen asking for your verification code, you can choose from the following:
  • Back up code: Select Didn't get the verification code, and then select Verify with backup code.

    Note: If you did not save your backup codes but know the full phone number registered to your account, try changing your phone number.
  • Change your phone number: Select Need to change your phone number. The phone number registered to your Samsung account will appear (some of the digits will be replaced with asterisks for privacy). Enter your full phone number in the space provided, including the country code (1 for US numbers). Select Continue.

    Note: If you make a mistake when typing the full phone number, you will be unable to finish the process. You can try again after 30 minutes.

 

The verification process will take two weeks. When the process is complete, you will receive an email or text message stating you can now use the new phone number for two-step verification. If you don't receive this message, make sure to check your blocked messages or spam folders.

 

Note: Submitting another request will reset the two-week waiting period.

 

If you are still having trouble accessing your Samsung account, please contact us for support.

Read less

I changed my phone number and won't get the verification code

If your phone number has changed, you won't receive the verification code and will need to update the phone number on your Samsung account. For security reasons, the process takes two weeks.

  1. Navigate to the Samsung account sign-in page using a web browser, then select Sign in, and then sign into your account.
    Samsung account page with a black button highlighted and labeled Sign in
  2. When you reach the screen asking for your verification code, select Didn't get the verification code, and then select Need to change your phone number.
    Didn't get the verification code? highlighted
  3. The phone number registered to your Samsung account will appear (some of the digits will be replaced with asterisks for privacy). Enter your full phone number in the space provided, including the country code (1 for US numbers). Select Continue. If you cannot verify the full phone number, continue to the next section in this guide.
    If you attempt to register a phone number that's already in use, or one that has already had a change request, you will see an error.

    Note: If you make a mistake when typing the full phone number, you will be unable to finish the process. You can try again after 30 minutes. 
    Verify phone number page displaying part of a phone number

 

The verification process will take two weeks. When the process is complete, you will receive an email or text message stating you can now use the new phone number for two-step verification. If you don't receive this message, make sure to check your blocked messages or spam folders. If necessary, you may submit another request.

 

Note: Submitting another request will reset the two-week waiting period.

Read less

I cannot verify the full phone number associated with my Samsung account

When you make certain changes to your Samsung account, you will be required to verify the full phone number registered to your account. If you're having trouble confirming the phone number, you will need to try a different verification method and then update your phone number.

  1. From your Galaxy phone or tablet, navigate to and open Settings, and then tap your Samsung account at the top.
  2. Tap Security and privacy, then tap Two-step verification, and then log into your account using your credentials. From here, you can select from the following options:
    Security and privacy tab highlighted on a Galaxy phone
  • Tap Text message to change or add phone numbers that will receive verification codes.
  • Tap Galaxy device notification to view your other Galaxy devices that can receive verification codes. You can disable or enable the devices by tapping the switch(es) next to each one.
  • Tap Authenticator app to verify your sign-ins by entering a code generated from an authenticator app. Tap Use Microsoft Authenticator or Use another authenticator app, and then follow the instructions.
  • Tap Backup codes to get a set of single-use backup codes.
    Text message, Galaxy device notification, Authenticator app, and Backup codes tabs on a Galaxy phone

Note: If you make a mistake you can try again after 30 minutes. 

If you cannot access your account using the alternative verification methods, please contact us for support.

Read less

I cannot find my backup codes for my Samsung account

If you did not save your backup codes or cannot find them, you can locate them on another Galaxy device (such as a phone, tablet, or PC that's already signed into your account), or from a web browser after logging into your account.
Note
Each backup code can only be used once.

Get your codes from another Galaxy device:

  1. From your Galaxy phone or tablet, navigate to and open Settings, and then tap your Samsung account at the top.
  2. Tap Security and privacy, then tap Two-step verification, and then log into your account using your credentials.
  3. Tap Backup codes to get a set of single-use backup codes. Be sure to save your backup codes.
    Backup codes highlighted on a Galaxy phone

Get your codes using a web browser:

  1. Navigate to the Samsung account sign-in page using a web browser, then select Sign in, and then sign into your account.
  2. Enter the verification code you received via text message or as a notification on another device.
  3. Select the Security tab at the top of the screen, and then select Two-step verification in the Password and security section.
    Two-step verification highlighted on the Password and security page on a web browser
  4. Select Backup codes. Be sure to save your backup codes.

 

If you have trouble logging into your account, you can try using the Reset password function on our website. If you still cannot access your account, please contact us for support.

Read less

The reset password link that was sent to my email doesn't work

Please reset your password email with a blue button labeled Reset password

If you forgot your password and reset it, a reset password link will be sent to your email account. You must follow the instructions in the email to reset your password.

 

If the Reset password option doesn't work, you can select the web address in the email to complete the password reset process. The link is only valid for 30 minutes after receiving the email. If the link expires, visit the Samsung account password reset page to reset your password again.

Read less

Error occurs when checking the PIN code on Family Hub refrigerators

If you're receiving this error when creating a Samsung account on your Family Hub refrigerator, open the Samsung email on a mobile phone, tablet, or computer to access the code. Then, enter the code into your Family Hub’s panel.
Read less

My Samsung account was suspended when I was unable to verify the phone number.

If the phone number you entered doesn't match the registered phone number, or it failed because of multiple attempts your account will be suspended for 30 minutes.

Wait for 30 minutes, and you will be able to try again.

Read less

It has been two weeks, and my phone number has not been changed.

It will take two weeks from the submitted request date of two-step verification reset. If you submit a new request, the previous request will be cancelled and the two-week waiting period will start over.
Read less

Additional solutions

A women sitting down while holding a Galaxy S24 Ultra

An error occurs when I try to sign in

 

If you can't sign into your account, please check your OS version and Samsung account version. Sometimes, it might be a temporary system error.

 

If you see an error message, such as “An error occurred during an SSL connection,” please check the date and time on your device. For security purposes, Samsung accounts require the date and time to be the same as the actual date and time.

“Sorry, there’s no matching information” error message

 

If you receive this message, try signing in again. Double check that you are using the correct email address and password. Your email address and password must match what you entered when you created the account. You can also try checking your internet connection. 

 

If you have checked the above and still cannot sign in to your account, please contact Samsung Support.

I cannot find the account verification email from Samsung

 

If you can’t find the verification email sent by Samsung, please check your spam folder. If you still can’t find it, you can receive another verification email using the following methods:

  • Receive another verification email via phone or tablet: On your device, navigate to and open Settings, and then tap Accounts and backup. Tap Manage accounts, and then tap Add account. Select Samsung account, and sign in using your credentials. Select Resend the verification email; a new email will be sent to your associated email address.
  • Receive another verification email via website: Navigate to and open the Samsung account website. Sign in using your account credentials and select Resend the verification email. A new email will be sent to your associated email address.

Someone unauthorized accessed my account

 

When an unauthorized device has signed into your Samsung account, you will receive a notification on your current device or other devices that are authorized to use your account. If you do not recognize the new sign in, tap No. This will prevent the other device from signing in.

 

You can also log in to the Samsung account website and check which devices are authorized to access your account. To do this, select the Security tab from your account’s main page, and then select Two-step verification in the Password and security section. Select Trusted device(s), and then select Remove all devices. You will need to sign back into your account on your personal devices, but this will ensure that no one has unintended access to your account.

 

As an extra precaution, please reset your password and make sure you have two-step verification enabled.

I’ve enabled two-step verification but did not receive a verification code

 

If you are not receiving a verification code via text message, make sure that you have a strong Wi-Fi or mobile data connection and the number is not blocked on your device.

 

If you are still not receiving the code, please check your device's OS version and Samsung account version before contacting Samsung Support.

It’s been two weeks since I changed my phone number, and I haven’t received the completion notice

 

First, check your spam folders and blocked messages. If you still don't see the completion notice, try to log in to your Samsung account anyway. If you are still seeing the old phone number listed, do not attempt the reset process again.

 

Note: You can submit another request, but that will reset the two week waiting period.

My account is frozen, deleted, or requires reregistration

 

In compliance with information protection laws, people under the age of 13 cannot create a Samsung account. In order to make sure we have accurate information, your account may require reregistration to add any missing information. If your account is not updated it may be frozen until it is reregistered.

My date of birth information registered on the Samsung account is not accurate

 

The date of birth information should match with the registered information on the Samsung account.

 

Please check and try again. If the information provided does not match in the verification process, you may not be considered the owner of the Samsung account.

“The number is not correct” error message

 

If you received the verification process via email ID for your password reset, you must enter the same phone number that is shown on the screen, including the country code. The phone number must be entered in the [Verify phone number] step.

 

In the United States, the phone number will be 1-(area code)-(phone number).

 

If you have tried with the incorrect number several times, additional attempts will be restricted for 30 minutes.

Read less
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
auto-contact_us-pc-2x auto-contact_us-pc-2x