SmartThings Tracker status is disconnected
If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).
SmartThings Tracker status shows disconnected
If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).
SmartThings Tracker status shows disconnected
Note
- Contact your wireless service provider for network convergence details.
- Make sure the Tracker is not powered off or damaged, and is in a location where the network coverage is available before continuing with the steps below.
1
Restart the Tracker.
Press and hold the Power button for three seconds. The LED will blink three times before it powers off. Leave the Tracker off for 30 seconds. Then, press and hold the Power button until the LED turns blue.
2
Check for software updates.
Check for software updates to the SmartThings app and your phone. Make sure your phone is connected to a Wi-Fi network before installing updates. After you've installed the available updates, restart your phone.
Note
Your service plan for the Tracker will not be affected.
3
Remove and reconnect the tracker with SmartThings.
- From your phone, navigate to and open the SmartThings app.
- Tap Devices in the bottom row, and then tap All devices in the upper row.
- Locate and tap the tracker.
- Tap More options (the three vertical dots), and then tap Remove device. Tap REMOVE again to confirm.
Once the Tracker is deleted, it will be initialized. The LED will flash blue during this time. When the LED blinks red, green and blue, the tracker is ready to connect with SmartThings. If the LED isn't blinking red, green and blue, then restart the Tracker.
If the issue persists, contact 1-800-SAMSUNG to verify that your service plan is still active. Please provide the Tracker's serial number and IMEI number.
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On-Demand tracking icon is gray on SmartThings Tracker
The Tracker's location can be detected from any distance with the SmartThings app, as long as it's within the range of a cellular network. Service may be limited and location tracking may be inaccurate if the Tracker is used indoors or in a moving car, or when the GPS signal is poor.
SmartThings Tracker On-Demand Tracking Icon is Gray
The Tracker's location can be detected from any distance with the SmartThings app, as long as it's within the range of a cellular network. Service may be limited and location tracking may be inaccurate if the Tracker is used indoors or in a moving car, or when the GPS signal is poor.
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