SmartThings Tracker status is disconnected
If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
We're here for you.
tap here to text SMSCARE to 62913 for 24/7 live support
Message Us start an online chat with Samsung
1-800-SAMSUNG 8 AM - 12 AM EST 7 days a week IT/ Computing - 8 AM to 9 PM EST Mon to Fri
Call or Text Us Call Us
Want help right away?
Email as a contact option was discontinued as of April 3rd, 2019. Please contact us via Live Chat for a faster response.
Call or Text Us Give us a call
How can we help you?
Mobile 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
IT/Computing 8 AM - 9 PM EST 7 days a week
Text Support 24 hours a day 7 Days a Week