Samsung Upgrade Program - Televisions
Frequently Asked Questions

General Information

What is the Samsung TV Upgrade Program?

The Samsung TV Upgrade Program allows customer to purchase an initial eligible Samsung television under the Samsung Financing Program, with an option to upgrade to a new eligible Samsung television and receive an Upgrade Credit of up to 33% of the initial amount financed.

What initial Samsung televisions can I purchase?

Initial Samsung televisions currently eligible for the Samsung Upgrade Program are QLED series 55” inches and above and all Frame series TVs.

Can I use my prior Samsung Financing Account to participate?

To participate in the Samsung Upgrade Program, you must purchase the initial Samsung television with an approved Samsung Financing Account. If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to the available credit line.

Is there any specific requirements for using Samsung Financing Account in the Upgrade Program?

A 36 month payment plan using your Samsung Financing Account is required. However, you may have the option to upgrade after twenty-four (24) months have passed since we shipped your initial Samsung television.

Upgrading

What televisions can I upgrade to?

Samsung televisions which are eligible to upgrade to under the Samsung Upgrade Program will be available from time to time on Samsung.com/us or the Shop Samsung App.

When can I upgrade?

To upgrade, you must meet the following requirements at the time of upgrade:

• At Least 24 months must have passed from the date of shipment of your initial Samsung television
• After 24 months and when your Financing Account is open and in good standing, you will have the option to upgrade. To be in good standing, your Financing Account must be open, available for use, current, and have sufficient available credit to make the upgrade purchase. Additional requirements may be contained in your Financing Account Agreement.

How can I upgrade?

When you are eligible to upgrade, purchase a new eligible Samsung television under the Upgrade Program using the Financing Account. You will receive an Upgrade Credit to your Financing Account which will equal the balance of the Financed Amount of your initial Samsung television, up to a maximum of thirty-three percent (33%) of the Financed Amount.

How much is the Upgrade Credit?

The Upgrade Credit to the Financing Account will equal the balance of the Financed Amount of your initial Samsung television, up to a maximum of thirty-three percent (33%) of the Financed Amount.
This Upgrade Credit will be applied within 30 days of the shipment of the Upgrade Device.

Can I return my initial or new Samsung television if I decide to do that?

We’re sure you’ll love your new Samsung television but, just in case, our normal return policy applies. If you return an eligible initial or new Samsung television in accordance with Samsung’s then applicable returns and refunds policy, Samsung will issue a credit for the applicable amount, if any, to your Financing Account. Please note that you will not be eligible to receive the Upgrade Credit if the Upgrade Device is returned.

What if I have other questions?

We’re here to help! Please contact us. We’ll be happy to assist you with any additional questions you may have.