How to check if the Samsung air conditioner is not cooling?

Last Update date : 2021-01-26

Slow Cooling Problem in Samsung Air-Conditioner can be due to the following reasons:

  • Cooling mode not set in the cold temperature.
  • some obstacles from front of indoor or outdoor unite.
  • Airfilter not clean.
  • Room is bigger than the power of the AC.
  • Installation in not recomended side in the room. 

Follow the steps to check the cooling problem

1 Make sure that Cool Mode is selected and the temperature is set on Auto.
2 Please remove obstacles from the front of Indoor unit or outdoor unit. If there is an obstacle, the product cannot inhale enough air.
3 Wash the Air Filter periodically. Cooling efficiency is lower if the filter is polluted.
How to clear the Air filter for split AC?

Removing air filter

1 Open front panel.
2 Pull Air filter towards you and slide it down.


Cleaning air filter




  • Clean air filter by washing the filter with running water.



  • Dry air filter in a ventilated area. Odour can be occurred if the air filter is not dried completely or dries in a confined (or humid) area. 



Reassembling air filter.


Insert air filter back in its original position and close front panel.



How to clean the Air filter for Window AC:
1 Pull the Air-filter to the right side.
1 Remove all the dust from the Air-filter using vacuum cleaner or brush.
3 When you have finished, insert the air-filter back to its original position.

Cooling can be affected also if the AC capacity is not suited to the room size or the AC installed is placed on a location not recommended.

In such case or if the solutions above are not helpful, you may reach our Contact Center and our helpful agents will be there to help you.


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