What to do when the AC does not turn off?

Last Update date : 2021-03-18

Air conditioning units not only maintain the right level of moisture and temperature but also improve air quality. Air conditioners circulate filtered, clean air into a property. This clean air is free from any dirt particles from outside, free from excess dust, and even free from bacteria that come in through the doors and windows.


Reasons for AC not turning off

  1. Remote batteries are in good condition.
  2. The air conditioner is on auto cleaning mode (particular models).
  3. Temperature sensor or inner issue.


How to fix AC doesn't turn off issue

Batteries can be the reason for nonresponse from AC because the remote can not pass the orders with dead batteries.


When turning the air conditioner off after using the auto cleaning function, it will take 3 minutes to turn the air conditioner off.


Problems from inside will not be able to fix by the user.  Then there will be a need for a service visit by a Samsung Service engineer to check the AC.


Note: To book a service visit, please call our contact center to get help about the issue. Our helpful agents will be there to help you.

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