Blank display on my Samsung phone or Tablet

Last Update date : 2022-06-23

If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem.

1 Check the phone or tablet, charger, and USB cable

Verify the phone, tablet, charger, and USB cable have no physical or liquid damage. check the USB connections for corrosion and bent pins. Inspect the liquid damage(LDI). The LDI should be solid white, or white with pink or purple X's. The USB connection should be firm with very little mobility. Remove any cases or other accessories that may cover the charging port or buttons.

2 Charge the phone or tablet.

Connect and charge the phone or tablet using the supplied charger for at least 1 hour. The battery charging indicator may take up to 10 minutes to appear on the display.

3 Restart the phone or tablet.

Disconnect the phone or tablet and then attempt to turn it on by holding the Power key (or Side key) and Volume down key for 15-20 seconds. The Samsung Galaxy logo will appear.

  • If the screen turns on, your device needed to be charged. Turn off your device and reconnect it to the supplied charger until it's fully charged.


  • If you use the biometric security feature, the phone will require your backup password to unlock after rebooting.
  • If the screen fails to turn on after performing the previous steps, your device needs service. Contact the Samsung Support Center for further assistance.

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