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FAQs

1 By trading in your eligible device(s), you agree to the Samsung Terms & Conditions of Sale and the terms and conditions for the Trade-in program and to use your trade-in value to purchase an eligible new Samsung product at the same time as trading in your device(s). Please ensure you save and then delete all files and data from your trade-in device(s) before you trade them it in. For trade-ins at Samsung Stores: if you wish to use the full trade-in value amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-in at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a temporary hold fee equivalent to the estimated trade-in value of your device will be held against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the hold fee will be released and may take 14 days or more to become available for use). Trade-in values (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in value and/or any other discounts that may be applied.

* Delivery available in select areas within Australia. Free delivery in Australia is available for mobile, tablet, wearable, and memory products only. Delivery charges apply to all other products (TV, Soundbar, Home Appliances, and Monitor) for all areas within Australia. Terms & Conditions apply. Visit Samsung.com for further information.

⊕ Certain Samsung products with Wi-Fi or Bluetooth connectivity have been manufactured in compliance with the requirements of Part 1 of Schedule 1 of the Cyber Security (Security Standards for Smart Devices) Rules 2025. For more information, please click here to find out how you can report potential security vulnerabilities found in Samsung products and services.

* Network : The bandwidths supported by the device may vary depending on the region or service provider.

* Battery: Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.

* User Available Memory: Actual user memory will vary depending on the operator and may change after software upgrades are performed.

** To learn how you can help protect yourself online while using compatible Samsung devices, click here

‡ Samsung Finance by Glow: Purchases over $250, at 0% interest for 12, 24 months or 9.9% p.a interest rate (APR) for 36 months with monthly repayments for purchases over $1,666.67. Upfront payment amount and monthly payments required. Late payment fees apply. Only available for purchase of selected items from the Samsung Online Store by Australian residents who meet eligibility criteria, consent to an income level assessment and credit check with a Credit Reporting Bureau. Samsung Finance is provided by our trusted partner, Glow Financial Service (Australia) Pty Ltd (Glow) (ACN 668 894 504) Australian Credit Licence 552067. Glow handles your repayments and pays Samsung directly for your purchases (no money is credited to your personal bank account). Learn more

Latitude Finance: Approved customers only. Minimum spend applies. Equal monthly payments required. T&Cs, fees and charges apply. Exclusions may apply. Available on participating Latitude credit cards only. If there is an outstanding balance after the interest free period ends, interest will be charged at the Expired Promotional Purchase Rate currently 29.99% p.a. (subject to change). Account service fee per month applies (subject to change). Interest may also apply to other credit card transactions or if you do not comply with the T&C’s. Conditions of use set out the T&C’s of the Latitude Gem Visa credit card. Credit is provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145. Learn more

Afterpay allows you to pay for your purchase over 4 installments due every 2 weeks. For purchases up to $3,000 only. Advertised amount subject to approval by Afterpay. Learn more

PayPal Pay in 4 offers no interest and no late fees. You can divide your eligible purchases between $30 - $2,000 into 4 interest-free instalments. The first payment at checkout, then three repayments, one every two weeks. Learn more