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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I purchase the new Galaxy S Series?New Galaxy S Series
Galaxy S26 | S26+
https://www.samsung.com/au/smartphones/galaxy-s26/buy/
Galaxy S26 Ultra
https://www.samsung.com/au/smartphones/galaxy-s26-ultra/buy/
Select the storage and colour. Click on “Continue“ to proceed. -
How do I purchase the new Galaxy Buds Series?New Galaxy Buds Series
Galaxy Buds4 | Buds4 Pro
https://www.samsung.com/au/audio-sound/galaxy-buds4-pro/
Select the storage and colour. Click on “Continue“ to proceed. -
What should I do if I'm having trouble placing an order?For support on placing order, please call ☎ 1300 362 603 or start a live chat with us here.
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How to trade-in my old device and save on my new Galaxy?1. Select the eligible device you wish to trade-in and receive an estimated value.
2. Indicate the condition of your Existing Device, confirm your identity and the applicable Security Charge by answering a few questions.
3. Your trade-in value and any applicable trade-in bonus credit is applied to your cart.
4. We’ll send you an email with instructions and an eParcel label on how to return your Existing Device.
5. Return your Existing Device within 7 days from when you receive your New Samsung Device. -
How to enjoy no interest for 12 or 24 months with monthly repayments?1. Choose Samsung Finance during checkout.
2. Setup your payment plan: choose upfront payment and repayment duration.
3. Apply for Samsung Finance by providing some personal details to Glow.
4. Once approved (assessed in real-time), complete your purchase.
*By trading in your eligible device, you agree to the Terms and Conditions for the program (as applicable) and to use your Trade-In credit to purchase an eligible new Samsung product at the same time as trading in your device. Please ensure you save and then delete all files and data from your Trade-In device before you trade them in. For trade-ins at Samsung Retail Stores: if you wish to use the full Trade-In credit amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total Trade-In value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated Trade-In value of your device will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Trade-In credits (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the Trade-In credit value and/or any other discounts that may be applied.
**For the monthly subscription option of the New Galaxy Club, the only payment method accepted for the initial purchase and subsequent renewals is a Credit Card. Other payment methods are not applicable for this plan. Please ensure your Credit Card details are valid and up-to-date to avoid service interruptions. New Galaxy Club is available to consumers only via Samsung.com and through the Enhanced Partnership Program (excluding the Samsung Staff Portal). It is not available to customers shopping on Samsung Business Shop. Terms and conditions apply. New Galaxy Club and Samsung Care+ are not insurance products. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ and New Galaxy Club promotion benefit, registration may be required. For detailed Samsung Care+ information, please visit https://www.samsung.com/au/new-galaxy-club/
1. Bonus storage (ROM) upgrade offer applies to the purchase of a Galaxy S26 | S26+ | S26 Ultra device from 05:00am (AEDT) 26 February 2026 until 11:59pm (AEDT) 10 March 2026 from the Samsung Online Store. Eligible customers who purchase a Participating Product during the Promotional Period and otherwise comply with these T&Cs will have the Bonus Storage Upgrade applied to their selected Participating Product when completing their purchase on the Samsung Online Store. Eligible customers will receive the Samsung Galaxy S26 | S26+ |S26 Ultra device 512GB (ROM) variant at the recommended retail price (RRP) of the 256GB (ROM) variant of the respective Samsung Galaxy S26 | S26+ |S26 Ultra device; or a $300 discount off the RRP of the Samsung Galaxy S26 Ultra 1TB (ROM) variant. Eligible Customers must first select the Participating Product they wish to purchase, and the Bonus Storage Upgrade will adjust the product's price to that of the lower variant. For full Storage Upgrade Terms & Conditions click here. Offer subject to Samsung Online Store Terms & Conditions of Sale.
2. For a limited time, get $50 off Galaxy S26 Series smartphone devices when you pre-order using PayPal (including PayPal Pay in 4) payment option between 05:00am (AEDT) 26 February to 11:59pm (AEDT) 10 March 2026. Offer is limited to one (1) eligible Galaxy S26 series device only, per transaction. Select the PayPal (including PayPal Pay in 4) option at checkout to get the offer automatically applied. Offer is only available on Samsung Online Store, and Samsung Shop App. This offer is not available via Samsung Education Store, Samsung Government Store, Samsung Business Store, and Samsung Enhanced Partnership Portals. PayPal is not eligible for Samsung Care+ or New Galaxy Club monthly subscriptions (Credit Card required). PayPal account required. This offer (including offer period) may be extended by Samsung at any time without notice. Discounts are not transferable, exchangeable or redeemable for cash. May not be available in conjunction with any other offers unless otherwise advised. Offer subject to Samsung Online Store Terms & Conditions of Sale. PayPal is not responsible for third party promotions. PayPal Australia Pty Limited AFSL 304962. Please read and consider the combined FSG & PDS and TMD on website before using the PayPal service.
3. For a limited time, enjoy an 8.33% discount on the 1-year upfront purchase or 1 month free (first month off) on the monthly subscription for the New Galaxy Club when you order a Galaxy S26 | S26+ | S26 Ultra device. The offer is available from 05:00am (AEDT) 26 February 2026 until 11:59pm (AEDT) 9 April 2026. The discount will automatically apply during checkout on eligible products. If you cancel or return an order, any discounts applied will be adjusted accordingly. Discounts are not transferable, exchangeable, or redeemable for cash. Offer subject to Samsung Terms & Conditions of Sale.