Refunding or Cancelling a Secure Wi-Fi Plan

Last Update date : Aug 12. 2025

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

You can cancel or get a refund on the Secure Wi-Fi protection plan. Policies for termination or refunds vary from country to country, so you must check before purchasing a protection plan.

View of the protection plan purchase screen of Secure Wi-Fi.

Getting a Refund

You can get a refund from Secure Wi-Fi by accessing the purchase details:

Step 1. Tap the "Protection plan" option on the Secure Wi-Fi main screen.

Step 1. Launch Secure Wi-Fi and tap “Protection plan”.

Step 2. Tap the more option icon at the top right and select “Purchase history”.

Step 2. Tap the more option icon and click “Purchase history”.

Step 3. Select the purchase you want to get refunded.

Step 4. Tap the "Request refund" option to get refunded.

Step 4. Tap "Request refund”.

Cancelling the Protection Plan

To cancel any protection plan you are subscribed to follow the next steps:

1 Tap “Protection plan” on Secure Wi-Fi.

2 Tap the “Subscriptions” option at the top right.

3 Tap “Unsubscribe” on your current protection plan.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Chat Support.

Thank you for your feedback!

Contact Info

Contact us

For support buying a product, help with an order or technical product support

Chat Support Help & Contact Us

Join Members Community

Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away

Ask the Community Using Samsung Members

Troubleshoot and book a repair

Support for your mobile devices, home appliances, TV and computing products

Request a Repair