What to do if your wallet has been compromised

Last Update date : Aug 12. 2025

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Samsung provides you with a portal where you can quickly and efficiently report any problems you may have with your transactions.

View of the screen of Samsung Blockchain Keystore.

If you detected that your wallet has been compromised and someone has transferred some or all your virtual assets to another account, you must report it immediately. Here is s how to make a report to the Samsung partner, Uppsala Security:

1 On the main screen of Samsung Blockchain Wallet app, tap the more options icon on the top right and select Settings

2 Tap Report transaction. You will be directed to the Sentinel Protocol Portal, where you can report the incident for analysis.

How to contact us from the Samsung Blockchain Wallet app

Step 1. Open the Samsung Blockchain Wallet app and select the menu icon in the top right corner.

Step 2. Select “Contact us” and write us with your question.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Chat Support.

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