Galaxy S25 Preorder FAQs

Galaxy S25 Preorder FAQs

  • The eVoucher can be redeemed across the Samsung Galaxy Series Range (Galaxy Smartphones, Tablets, Watches, Buds, Ring and Galaxy Accessories). Strictly cannot be used to purchase Consumer Electronic Products or Service Products (eg. Samsung Care and Knox Manage Subscriptions etc)

  • The Exclusive Galaxy eVoucher+ promo is available for purchase from 07 Jan to 23 Jan 2025, 11:59PM AEDT.
  • The Pre-order boosted value offer is valid from 5:00AM AEDT, 23 Jan to 13 Feb 2025. After this period, the value of the eVoucher will revert to its original value of $20.
  • If your cart does not contain the latest smartphone device unveiled during Unpacked, then the eVoucher will revert to its original value of $20.

  • The eVoucher is redeemable online at the Samsung Online Store and participating portals  (including Samsung Education, Government, and eligible Samsung Enhanced Partnership Portals). Not redeemable on the Samsung Staff Portal.
     

Exclusive eVoucher Promo Conditions

  • Limited to only one (1) eVoucher per transaction.
  • Limited to only one (1) eVoucher per user.
  • The combined total value of the purchase price needs to be at least $1.00 at checkout (after any other discounts have been applied).
  • The eVoucher will expire 3 years from the date of issue and will be non-refundable.
  • Not reloadable, transferable, exchangeable or redeemable for cash or able to be used in subsequent transactions.
  • Samsung will not replace lost, stolen or deleted eVouchers.
  • The eVoucher must be redeemed in full and any remaining value of the eVoucher will be forfeited.
  • Not applicable for change of mind return.
  • The offer is subject to eVoucher Terms & Conditions and Terms & Conditions of Sale.

The eVoucher will expire 3 years from the date of issue and will be non-refundable.

Once purchased an eVoucher code (promo code) will be provided via the Eligible Customer’s email up to 72 hours after registration. If you haven't received the voucher code after 72 hours, please get in touch with our Customer Care Team.

For assistance with redeeming the Galaxy eVoucher+ and general enquiries please contact Samsung’s Customer Care Team on 1300 362 603

What is Samsung Care+?

Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device.

With a two-year subscription, you can swap your eligible device twice within the 2-year period.

 

Samsung Care+ Exclusive Offer

Take advantage of a limited-time offer, get 50% off a two-year Samsung Care+ subscription with your purchase of the S25 series.

 
Learn More About Samsung Care+

 For detailed information, terms, and frequently asked questions, you can visit the following resources:

·         Samsung Care+ Frequently Asked Questions

·         Terms and Conditions Upfront Enrolment

·         Terms and Conditions Monthly Instalment

Samsung Trade-In allows you to return an eligible older device and get a discount towards purchasing a new Samsung device. When purchasing a product using Samsung Trade-In, your old device must be returned after the new device is delivered to you.

Although you can immediately see the offered value of your old device, before deciding to proceed with a purchase, this value may change depending on inspection results.

How to get the Trade-in offer, value or price?


To get the Trade-in offer, value or price:

  1. Go to this page: Samsung Australia Trade-in.

  2. Under the Discover your Trade-in value, select the device, brand, model, and storage of your current device.

  3. The Galaxy devices, RRP (recommended retail price), potential Trade-in Value, and possible Trade-in Bonus and other promotional offers will show on the table below. Choose a colour option and then tap Buy now if you want to get the offer.