How do I test the ice maker in my fridge?

Last modified : Jun 07. 2018
Chef Collection refrigerator

If the dispenser is not dispensing ice then please check the ice maker. Follow the instructions below to check the ice maker: 

1 First locate the ice maker in your freezer and then press and hold the Test button for 3 seconds located on the side of the ice maker. You will hear a response tone at the press of the button.
Ice-maker
2 You will hear another tone shortly if the ice maker is functional.

Please note:

 

●    Make sure the ice maker is switched on.

●    A newly installed refrigerator may need up to 24 hours to cool and for ice production to begin.

●    For RSG models (example SRS702GDHSS, SRS684GDHB, SRS684GDHSS), underneath the front of the icemaker assembly is a small button. If you press and hold this button for three seconds, the icemaker should rotate the ice tray and releases ice.

●   If the doors were removed for installation purposes, the wiring on the top of the freezer door hinge may not be properly connected, please refer to your owner’s manual.

●   Do not keep pressing on the test button for RF* and RSG* models, this may cause ice tray overfills and ice jamming in the tray.

Did not find what you're looking for? We're here to help.

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

1300 425 299

1300 GALAXY
For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us